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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666"><a href="https://neo-rls.org/v_newsletters/newsletter_7783819.htm">Difficulty viewing this email? Click here...</a>
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<p class="MsoNormal"><span style="color:#263D51"><a href="http://mms.neo-rls.org/ct.php?lid=45095145&nr=5427788851" target="_blank"><span style="text-decoration:none"><img border="0" width="620" height="132" id="_x0000_i1025" src="http://viethconsulting.com/newsletter/7783819/5427788851/headerimage6366.gif"></span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#263D51">NEO-RLS News-January 25, 2020
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q183008843"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Time Management<o:p></o:p></span></h4>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/ct.php?lid=45148913&nr=5427788851"><span style="text-decoration:none"><img border="0" id="_x0000_i1026" src="http://neo-rls.org/photos/71136_01222021101545.jpg"></span></a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q182864647"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">A Note from the Executive Director
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><img border="0" width="100" id="_x0000_i1027" src="http://neo-rls.org/photos/67680_10162020152335.jpg">The
<strong><span style="font-family:"Verdana",sans-serif">Customer Service Academy </span>
</strong>is back for 2021 with all new webinars to help you build and strengthen your ability to serve your customers with excellence. The February through June list of webinars that qualify for the 2021 Customer Service Academy Certificate of Completion are
now on the <strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/ct.php?lid=45188017&nr=5427788851">website</a>
</span></strong>. There is something for you whether you are new to customer service or an experienced provider of service. Additional webinars and online workshops will be added in the coming weeks for the months of July through December. Every participant
is required to attend a minimum of 8 CSA designated live webinars or online workshops during the 2021 calendar year in order to receive a Customer Service Academy Certificate of Completion. Last year we recognized four library staff from around the region
as graduates of the Customer Service Academy – Michael Barkacs, Cleveland Public Library; Elizabeth Piazza, Rocky River Public Library; Therese Bradshaw, Perry Public Library; and Chris Gumal, Geauga West Branch. Register today, learn new skills, build your
resume and join others in providing the best possible service to your library communities! Thanks and have a safe and healthy week!
<br>
<br>
<em><span style="font-family:"Verdana",sans-serif">Betsy Lantz</span></em><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q182964851"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">CE to Print and Share
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Please take a moment to share
<strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/ct.php?lid=45097589&nr=5427788851" target="_self">CE at a Glance </a>
</span></strong>with your staff. There is something for everyone.<o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q182946521"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">February is Next Week
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/ct.php?lid=45098811&nr=5427788851" target="_blank"><span style="text-decoration:none"><img border="0" width="100" id="_x0000_i1028" src="http://neo-rls.org/photos/Calendar.png"></span></a>2/3/2021<br>
<a href="http://mms.neo-rls.org/ct.php?lid=45139137&nr=5427788851">Preparing for the Next Wave of Pandemic - Fatigued Customers
</a><br>
2/5/2021<br>
<a href="http://mms.neo-rls.org/ct.php?lid=45140359&nr=5427788851">Human Resource and Fiscal Officer Virtual Networking Meeting
</a><br>
2/8/2021<br>
<a href="http://mms.neo-rls.org/ct.php?lid=45141581&nr=5427788851">Marketing/PR Committee Meeting - 9:30 am</a>
<br>
2/9/2021<br>
<a href="http://mms.neo-rls.org/ct.php?lid=45142803&nr=5427788851">How to Help Employees Manage Stress During COVID-19
</a><br>
2/10/2021<br>
<a href="http://mms.neo-rls.org/ct.php?lid=45144025&nr=5427788851">What the Heck Happened? 2020 Employment Law Update: Part II
</a><br>
2/11/2021<br>
<a href="http://mms.neo-rls.org/ct.php?lid=45145247&nr=5427788851">Teen Summer Reading Program
</a><br>
2/11/2021<br>
<a href="http://mms.neo-rls.org/ct.php?lid=45146469&nr=5427788851">Academic Library Directors Virtual Networking Meeting
</a><br>
2/16/2021<br>
<a href="http://mms.neo-rls.org/ct.php?lid=45096367&nr=5427788851">Reference is Reference! Providing Quality Service via Chat, in Email, by Phone, and Beyond
</a><br>
2/17/2021<br>
<a href="http://mms.neo-rls.org/ct.php?lid=45123251&nr=5427788851">Gadgets and Gizmos: Exploring Technology for Youth
</a><br>
2/17/2021<br>
<a href="http://mms.neo-rls.org/ct.php?lid=45115919&nr=5427788851">How To Be An Effective Anti-Racist</a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q182947743"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Professional Writing Online Workshop Series - March 2, 2020 - May 18, 2020
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Have you been asked to write basic correspondence, a short article for a newsletter or the newspaper, a grant application or any variety of other things, only to feel that your
writing wasn't quite what was needed? Excellent writing skills are imperative for effective communication internally and externally and many of us could use some personalized feedback in order to improve the quality of our writing.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
<a href="http://mms.neo-rls.org/ct.php?lid=45128139&nr=5427788851"><b>Read More</b></a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q183017397"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Collection Management
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/ct.php?lid=45147691&nr=5427788851"><span style="text-decoration:none"><img border="0" id="_x0000_i1029" src="http://neo-rls.org/photos/71137_01222021101705.jpg"></span></a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q183011287"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">From Other Sources
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<p class="MsoNormal"><b>2021 Virtual Best Foot Forward Conference: </b>Ohio Afterschool Network’s annual statewide conference for afterschool and summer learning professionals.
<br>
<br>
Best Foot Forward Conference<br>
February 25-26, 2021<br>
<br>
Registration is $99 and grants you access to the full two days of live conference sessions, the On-Demand Video Library, and a unique event profile where you can interact with other attendees. To create your profile, buy your virtual ticket, and enter the virtual
conference website, start here: <a href="http://mms.neo-rls.org/ct.php?lid=45131805&nr=5427788851">
www.bff2021.org</a><o:p></o:p></p>
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<p class="MsoNormal"><strong>2021 Coretta Scott King Book Donation Grants Available</strong>
<br>
The Coretta Scott King Book Awards Donation Grant was created to help build collections and bring books into the lives of children in preschool programs, faith-based reading projects, homeless shelters, charter schools, underfunded libraries, and other community
organizations. Libraries are invited to apply to receive one of three Coretta Scott King Book Donation Grants for 2021.
<br>
<br>
The grant criteria and guidelines are available <a href="http://mms.neo-rls.org/ct.php?lid=45133027&nr=5427788851">
here</a>:<br>
<br>
Applications must be received by 5:00 pm on February 1.<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
<a href="http://mms.neo-rls.org/ct.php?lid=45114697&nr=5427788851"><b>Read More</b></a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q183013731"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Jobline<o:p></o:p></span></h4>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">View
<a href="http://mms.neo-rls.org/ct.php?lid=45189239&nr=5427788851">Job Postings </a>
on the NEO-RLS website. See the newest listings.<o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q183014953"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Gadgets and Gizmos
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/ct.php?lid=45123251&nr=5427788851"><span style="text-decoration:none"><img border="0" id="_x0000_i1030" src="http://neo-rls.org/photos/70889_01152021123825.jpg"></span></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:white">Template 11 - NEO-RLS News-January 25, 2020
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Northeast Ohio Regional Library System | 1737 Georgetown Rd., Suite B | Hudson, OH 44236</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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