<div dir="ltr">The Ancestry and HeritageQuest stats, which are frequently "off" in mysterious ways, are verifiably off. See below. I am told the error does not affect African-American Heritage or Fold3 stats.<div><br></div><div>Before the annual public library stats collection commences next month, I will consult with the State Library about how we might adjust the statewide counts.<br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><br></div> Don Yarman<br> Director, Ohio Public Library Information Network<br> 2323 W Fifth Ave Suite 130, Columbus OH 43204<br> <a href="mailto:don@oplin.ohio.gov" target="_blank">don@oplin.ohio.gov</a> | 614.728.5250<br></div></div></div><br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">ProQuest</strong> <span dir="auto"><<a href="mailto:info@go2.proquest.com">info@go2.proquest.com</a>></span><br>Date: Wed, Feb 10, 2021 at 9:51 AM<br>Subject: Ancestry Library Edition and Heritage Quest Online Usage<br>To: <<a href="mailto:don@oplin.ohio.gov">don@oplin.ohio.gov</a>><br></div><br><br><u></u>
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We are writing today to inform you about a usage issue with Ancestry Library Edition and Heritage Quest Online. Last June, Ancestry was making some upgrades to the image viewer that would improve the security of the content, make content more accessible, reduce down time and improve response time when returning search results. During this upgrade, an error occurred with how page views were being counted with this image viewer. Unfortunately, this issue persisted until January 19, 2021, and the usage data (page views) has been permanently lost. After analysis, Ancestry estimates that actual usage was roughly double what the reported statistics indicate during this period (June 2020 – January 19, 2021). Ancestry has reviewed the situation and will put monitoring in place so that issues can be addressed in a more timely fashion.<br>
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We sincerely apologize for this issue. If you have questions about your usage statistics, please do not hesitate to contact your Account Manager. Thank you for your continued support of these databases in your library.<br>
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