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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><img width="325" height="154" style="width:3.3819in;height:1.6041in" id="Picture_x0020_5" src="cid:image001.png@01D7BAB6.B3252850"><o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:26.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:26.0pt;font-family:"Arial",sans-serif">NOW HIRING!<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">We’re one of the top-ranked urban library systems in the country and are always looking for skilled professionals with a Customer First
mindset and passion for our community. We are proud to offer a comprehensive, competitive benefits package, with options designed to best meet the needs of you, your family and your lifestyle. We have various full-time and part-time positions available from
entry-level to managerial. Check out our latest Information Services Manager position below!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Visit
<a href="https://www.columbuslibrary.org/careers/">columbuslibrary.org/careers</a> to view a full list of our current openings.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Information Services Manager (Full-time)<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif;color:black">Salary Range:</span></b><span style="font-family:"Arial",sans-serif;color:black">
</span><span style="font-family:"Arial",sans-serif">$56,136.43 – $84,260.80 Annually<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif;color:black">Purpose of the job:</span></b><span style="font-family:"Arial",sans-serif;color:black">
</span><span style="font-family:"Arial",sans-serif">Under general guidance of a manager, this position is responsible for leading and supervising a team of staff at multiple levels in meeting customer information and research needs. Individuals in this position
also serve as consultants to managers and staff of other locations regarding community resources, research databases, collection management, training and other information or collection issues.<span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Apply Today!:</span></b><span style="font-family:"Arial",sans-serif">
<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32cd786e-c6b9-4eee-afc2-3fdbcaeb90cb&ccId=19000101_000001&jobId=391231&source=CC2&lang=en_US">
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32cd786e-c6b9-4eee-afc2-3fdbcaeb90cb&ccId=19000101_000001&jobId=391231&source=CC2&lang=en_US</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif;color:black">PRINCIPAL DUTIES AND RESPONSIBILITIES</span></b><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<ol start="1" type="1">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7;background:white">
<span style="font-family:"Arial",sans-serif">Leads multiple levels of staff in completing essential duties of library operations in the area of information services, including providing customers with resources and referrals, collection management and library
programming for adults. Models exceptional customer service behaviors.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7;background:white">
<span style="font-family:"Arial",sans-serif">Sets individual performance measurements for staff and holds them accountable. Responsibilities include hiring, orienting, coaching, managing and evaluating assigned team members.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7;background:white">
<span style="font-family:"Arial",sans-serif">Assists with problem solving at local and system level.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7;background:white">
<span style="font-family:"Arial",sans-serif">Assumes responsibility for the operation of the location in the absence of a manager.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7;background:white">
<span style="font-family:"Arial",sans-serif">Trains staff to perform job duties and tasks including applying and interpreting policies, procedures, and best practices.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7;background:white">
<span style="font-family:"Arial",sans-serif">Trains staff on use and troubleshooting of library technologies and equipment. Updates Public Services staff on new technologies.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7;background:white">
<span style="font-family:"Arial",sans-serif">Consults with Organizational Learning and Development on training needs of Public Services staff.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7;background:white">
<span style="font-family:"Arial",sans-serif">May specialize in a specific service or collection area such as training, social services or children’s materials. <o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7;background:white">
<span style="font-family:"Arial",sans-serif">Trains staff individually as needed in information services and collection management. Leads, coordinates and/or supports information services training offered by Organizational Learning and Development.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7;background:white">
<span style="font-family:"Arial",sans-serif">Prepares and manages branch/division budgets as assigned.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7;background:white">
<span style="font-family:"Arial",sans-serif">Organizes and schedules team and its activities. Identifies opportunities for synergy and integration.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7;background:white">
<span style="font-family:"Arial",sans-serif">Establishes and maintains collaborations with community and social service agencies to enhance the information and referrals provided to customers and promotes library services through community outreach.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7;background:white">
<span style="font-family:"Arial",sans-serif">Assists in the delivery of services to the customer at all service points. Maintains personal skills to assure quality of service in areas of library collections, technology, reference, readers’ advisory, connections
to community needs/resources and circulation.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7;background:white">
<span style="font-family:"Arial",sans-serif">Supervises volunteers as assigned.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7;background:white">
<span style="font-family:"Arial",sans-serif">Serves as supporting authority to staff in resolving customer disputes.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7;background:white">
<span style="font-family:"Arial",sans-serif">Participates and presents at local, state and national conferences.<o:p></o:p></span></li></ol>
<p class="MsoNormal" style="margin-bottom:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif;color:black">QUALIFICATIONS AND REQUIREMENTS</span></b><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<ol start="1" type="1">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo8;background:white">
<span style="font-family:"Arial",sans-serif">Master’s of Library and Information Science Degree from an ALA accredited institution of higher learning and three to five years’ related experience in libraries.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo8;background:white">
<span style="font-family:"Arial",sans-serif">Ability to express self effectively and concisely, both orally and in writing.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo8;background:white">
<span style="font-family:"Arial",sans-serif">Acts with the customer in mind using information gained from interacting with the customers. Meets the expectations and requirements of external and internal customers.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo8;background:white">
<span style="font-family:"Arial",sans-serif">Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job related equipment and systems.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo8;background:white">
<span style="font-family:"Arial",sans-serif">Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.<o:p></o:p></span></li></ol>
<div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Deborah Plummer
</span></b><span style="font-family:"Arial",sans-serif">| <span style="color:#404040">
Talent Acquisition and Retention Manager</span><b> <o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Columbus Metropolitan Library</span></b><span style="font-family:"Arial",sans-serif"> Human Resources<br>
96 S. Grant Ave Columbus, OH 43215<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D"><br>
</span><span style="font-family:"Arial",sans-serif">614.849.1059 office </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><a href="mailto:dplummer@columbuslibrary.org">dplummer@columbuslibrary.org</a>
<a href="https://www.columbuslibrary.org/">columbuslibrary.org</a></span><o:p></o:p></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif">My pronouns are: she/her/hers</span></i></b><o:p></o:p></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif"> </span></i><o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.columbuslibrary.org/"><span style="color:#1F497D;text-decoration:none"><img border="0" width="346" height="60" style="width:3.6041in;height:.625in" id="x_Picture_x0020_1" src="cid:image003.png@01D7BAB6.B3252850" alt="cid:image001.png@01D55C22.3EDD9490"></span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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