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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><img width="325" height="154" style="width:3.3819in;height:1.6041in" id="Picture_x0020_5" src="cid:image002.png@01D82E3A.9550A1E0"><o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:26.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:26.0pt;font-family:"Arial",sans-serif">NOW HIRING!<o:p></o:p></span></b></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">We’re one of the top-ranked urban library systems in the country and are always looking for skilled professionals with a Customer First
mindset and passion for our community. We are proud to offer a comprehensive, competitive benefits package, with options designed to best meet the needs of you, your family and your lifestyle. We have various full-time and part-time positions available from
entry-level to managerial. Check out our latest Customer Services Manager position below!<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Visit
<a href="https://www.columbuslibrary.org/careers/">columbuslibrary.org/careers</a> to view a full list of our current openings.<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-top:11.25pt;background:white"><b><u><span style="font-family:"Arial",sans-serif">Customer Services Manager<o:p></o:p></span></u></b></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif">Salary Range: $52,083.20 - $78,187.20 annually
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif">PURPOSE OF JOB:</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><span style="font-family:"Arial",sans-serif">Under general guidance of the location manager, this position is responsible for leading and supervising various library staff to guide and support
customer service, materials handling and day-to-day operations at a library location.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif;color:black">Apply Today!</span></b><b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32cd786e-c6b9-4eee-afc2-3fdbcaeb90cb&ccId=19000101_000001&jobId=434871&lang=en_US&source=CC4">https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32cd786e-c6b9-4eee-afc2-3fdbcaeb90cb&ccId=19000101_000001&jobId=434871&lang=en_US&source=CC4</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Principal Duties and Responsibilities:<o:p></o:p></span></b></p>
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<li class="Default" style="mso-list:l2 level1 lfo4"><span style="font-size:10.5pt">Leads multiple staff in the areas of customer service, accounts, security, information/technology assistance and materials/money handling to guide and support day-to-day operations.
</span><o:p></o:p></li><li class="Default" style="margin-bottom:.55pt;mso-list:l2 level1 lfo4"><span style="font-size:10.5pt">Management responsibilities include hiring, orienting, coaching, managing and developing assigned team members.
<o:p></o:p></span></li><li class="Default" style="margin-bottom:.55pt;mso-list:l2 level1 lfo4"><span style="font-size:10.5pt">Interprets policies and procedures, resolves disputes and assists with problem solving at local and system level.
<o:p></o:p></span></li><li class="Default" style="margin-bottom:.55pt;mso-list:l2 level1 lfo4"><span style="font-size:10.5pt">Regularly assumes responsibility for all aspects of building operations as the manager on site.
<o:p></o:p></span></li><li class="Default" style="margin-bottom:.55pt;mso-list:l2 level1 lfo4"><span style="font-size:10.5pt">Trains staff to perform job duties and tasks in the context of established policies, procedures and service expectations and in support of library strategies.
<o:p></o:p></span></li><li class="Default" style="margin-bottom:.55pt;mso-list:l2 level1 lfo4"><span style="font-size:10.5pt">Sets and communicates performance and service standards for assigned staff and holds them accountable
<o:p></o:p></span></li><li class="Default" style="margin-bottom:.55pt;mso-list:l2 level1 lfo4"><span style="font-size:10.5pt">Assists with developing location goals and objectives to enhance operations and customer service and, along with other location managers, is responsible for
their execution <o:p></o:p></span></li><li class="Default" style="margin-bottom:.55pt;mso-list:l2 level1 lfo4"><span style="font-size:10.5pt">In coordination with the location manager, interacts with leadership, other departments and external partners on projects or issues impacting the location.
<o:p></o:p></span></li><li class="Default" style="margin-bottom:.55pt;mso-list:l2 level1 lfo4"><span style="font-size:10.5pt">Organizes and schedules team and its activities to deliver a high level of customer service. .
<o:p></o:p></span></li><li class="Default" style="margin-bottom:.55pt;mso-list:l2 level1 lfo4"><span style="font-size:10.5pt">Supervises volunteers as assigned.
<o:p></o:p></span></li><li class="Default" style="margin-bottom:.55pt;mso-list:l2 level1 lfo4"><span style="font-size:10.5pt">Provides direct customer service and leads by example in the delivery of services and interactions with customers.
<o:p></o:p></span></li><li class="Default" style="margin-bottom:.55pt;mso-list:l2 level1 lfo4"><span style="font-size:10.5pt">Coordinates, initiates and approves paperwork and documentation to ensure proper fiscal and regulatory control and consistency.
<o:p></o:p></span></li><li class="Default" style="margin-bottom:.55pt;mso-list:l2 level1 lfo4"><span style="font-size:10.5pt">Prepares and manages aspects of the location budget.
<o:p></o:p></span></li><li class="Default" style="mso-list:l2 level1 lfo4"><span style="font-size:10.5pt">Performs additional duties as assigned including serving on task forces, committees, etc.
<o:p></o:p></span></li></ol>
<p class="Default"><span style="font-family:"Times New Roman",serif;color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Qualifications and Requirements:<o:p></o:p></span></b></p>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo6"><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">High School Diploma or G.E.D. required.
<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo6"><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">3-5 years of experience in libraries, customer service or similar field required.
<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo6"><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Supervisory experience required.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo6"><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Bachelor’s degree preferred.
<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo6"><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Ability to effectively manage the operations of a library location, ensuring a high level of customer service,
efficiency and safety and security. <o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo6"><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Ability to express self effectively and concisely, both orally and in writing and ability to lead and inspire
others in pursuit of a common goal. <o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo6"><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Skilled at conflict resolution and problem solving to achieve positive outcomes for customers and staff.
<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo6"><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Ability to operate library technology including personal computer, email, software programs (e.g. Windows/Microsoft
Office) and other job-related equipment and systems. <o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo6"><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job
requirements. <o:p></o:p></span></li></ol>
<p class="MsoListParagraph"><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Deborah Plummer
</span></b><span style="font-family:"Arial",sans-serif">| Talent Acquisition and Retention Manager<b>
<o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Columbus Metropolitan Library</span></b><span style="font-family:"Arial",sans-serif"> Human Resources<br>
96 S. Grant Ave Columbus, OH 43215<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D"><br>
</span><span style="font-family:"Arial",sans-serif">614.849.1059 office </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><a href="mailto:dplummer@columbuslibrary.org">dplummer@columbuslibrary.org</a>
<a href="https://www.columbuslibrary.org/">columbuslibrary.org</a></span><o:p></o:p></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif">My pronouns are: she/her/hers</span></i></b><o:p></o:p></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif"> </span></i><o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.columbuslibrary.org/"><span style="color:#1F497D;text-decoration:none"><img border="0" width="346" height="60" style="width:3.6041in;height:.625in" id="x_Picture_x0020_1" src="cid:image003.png@01D82E3A.9550A1E0" alt="cid:image001.png@01D55C22.3EDD9490"></span></a><o:p></o:p></p>
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