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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><img width="325" height="154" style="width:3.3819in;height:1.6041in" id="Picture_x0020_5" src="cid:image002.png@01D89542.3EAE2550" alt="cid:image001.png@01D89062.FC2AD590"></span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:26.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:26.0pt;font-family:"Arial",sans-serif">NOW HIRING!<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">We’re one of the top-ranked urban library systems in the country and are always looking for skilled professionals with a Customer First
mindset and passion for our community. We are proud to offer a comprehensive, competitive benefits package, with options designed to best meet the needs of you, your family and your lifestyle. We have various full-time and part-time positions available from
entry-level to managerial. Check out our latest Customer Services Manager position below!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Visit
<a href="https://www.columbuslibrary.org/careers/">columbuslibrary.org/careers</a> to view a full list of our current openings.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><b><u><span style="font-family:"Arial",sans-serif">Customer Services Manager – Linden Branch<o:p></o:p></span></u></b></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif">Salary Range:
</span></b><span style="font-family:"Arial",sans-serif;color:black;background:white">$52,083.20 – $78,187.20 annually<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif">Purpose of Job:</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><span style="font-family:"Arial",sans-serif">Under general guidance of the location manager, this position is responsible for leading and supervising various library staff to guide and support
customer service, materials handling and day-to-day operations at a library location<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif;color:black">Apply</span></b><b><span style="font-family:"Arial",sans-serif">
<span style="color:black">Today!</span><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32cd786e-c6b9-4eee-afc2-3fdbcaeb90cb&ccId=19000101_000001&jobId=443960&lang=en_US&source=CC4">https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32cd786e-c6b9-4eee-afc2-3fdbcaeb90cb&ccId=19000101_000001&jobId=443960&lang=en_US&source=CC4</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Principal Duties and Responsibilities:<o:p></o:p></span></b></p>
<ol start="1" type="1">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Leads multiple staff in the areas of customer service, accounts, security, information/technology assistance and materials/money handling to guide and support day-to-day operations.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Management responsibilities include hiring, orienting, coaching, managing and developing assigned team members. <o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Interprets policies and procedures, resolves disputes and assists with problem solving at local and system level. <o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Regularly assumes responsibility for all aspects of building operations as the manager on site.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Trains staff to perform job duties and tasks in the context of established policies, procedures and service expectations and in support of library strategies. <o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Sets and communicates performance and service standards for assigned staff and holds them accountable<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Assists with developing location goals and objectives to enhance operations and customer service and, along with other location managers, is responsible for their execution <o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">In coordination with the location manager, interacts with leadership, other departments and external partners on projects or issues impacting the location.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Organizes and schedules team and its activities to deliver a high level of customer service. .<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Supervises volunteers as assigned.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Provides direct customer service and leads by example in the delivery of services and interactions with customers.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Coordinates, initiates and approves paperwork and documentation to ensure proper fiscal and regulatory control and consistency.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Prepares and manages aspects of the location budget. <o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Performs additional duties as assigned including serving on task forces, committees, etc.<o:p></o:p></span></li></ol>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Qualifications and Requirements:<o:p></o:p></span></b></p>
<ol start="1" type="1">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">High School Diploma or G.E.D. required.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">3-5 years of experience in libraries, customer service or similar field required.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Supervisory experience required<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Bachelor’s degree preferred.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Ability to effectively manage the operations of a library location, ensuring a high level of customer service, efficiency and safety and security.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Ability to express self effectively and concisely, both orally and in writing and ability to lead and inspire others in pursuit of a common goal.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Skilled at conflict resolution and problem solving to achieve positive outcomes for customers and staff. <o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Ability to operate library technology including personal computer, email, software programs (e.g. Windows/Microsoft Office) and other job-related equipment and systems.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.<o:p></o:p></span></li></ol>
<div style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in;background:white">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white;border:none;padding:0in">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Deborah Plummer
</span></b><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">|
</span><span style="font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US">Talent Acquisition and Retention Manager</span><b><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Columbus Metropolitan Library</span></b><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US"> </span><span style="font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US">Human
Resources</span><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><br>
</span><span style="font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US">96 S. Grant Ave Columbus, OH 43215</span><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><br>
</span><span style="font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US">614.849.1059 office</span><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">
</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><a href="mailto:dplummer@columbuslibrary.org"><span style="color:#0563C1">dplummer@columbuslibrary.org</span></a>
</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US">My pronouns are: she/her/hers<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.columbuslibrary.org/"><span style="color:#1F497D;mso-fareast-language:EN-US;text-decoration:none"><img border="0" width="346" height="60" style="width:3.6041in;height:.625in" id="x_Picture_x0020_1" src="cid:image003.png@01D89063.AAA9B3C0" alt="cid:image001.png@01D55C22.3EDD9490"></span></a><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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