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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><img width="325" height="154" style="width:3.3819in;height:1.6041in" id="Picture_x0020_5" src="cid:image002.png@01D8ABF1.48A6AB20" alt="cid:image001.png@01D89062.FC2AD590"></span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:26.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:26.0pt;font-family:"Arial",sans-serif">NOW HIRING!<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">We’re one of the top-ranked urban library systems in the country and are always looking for skilled professionals with a Customer First
mindset and passion for our community. We are proud to offer a comprehensive, competitive benefits package, with options designed to best meet the needs of you, your family and your lifestyle. We have various full-time and part-time positions available from
entry-level to managerial. Check out our latest IT Service Desk Specialist position below!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Visit
<a href="https://www.columbuslibrary.org/careers/">columbuslibrary.org/careers</a> to view a full list of our current openings.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><b><u><span style="font-family:"Arial",sans-serif">IT Service Desk Specialist – Information Technology<o:p></o:p></span></u></b></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif">Salary Range:
</span></b><span style="font-family:"Arial",sans-serif">$20.67 – $31.06 hourly<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif">Purpose of Job:</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><span style="font-family:"Arial",sans-serif">The Service Desk Specialist is responsible for support of all desktop hardware, software and telecommunications equipment. Provides front line technical
support to all customers. Ensures a positive customer experience by providing prompt and efficient solutions to technology related incidents and requests. Service Desk Specialist must possess strong verbal and written communication skills.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif;color:black">Apply</span></b><b><span style="font-family:"Arial",sans-serif">
<span style="color:black">Today!</span><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32cd786e-c6b9-4eee-afc2-3fdbcaeb90cb&ccId=19000101_000001&jobId=445734&lang=en_US&source=EN">https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32cd786e-c6b9-4eee-afc2-3fdbcaeb90cb&ccId=19000101_000001&jobId=445734&lang=en_US&source=EN</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Principal Duties and Responsibilities:<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="font-family:"Arial",sans-serif">Effectively manages and responds to issues through multiple forms of inbounds requests, including in-person site visits, phone calls, e-mails, or ticketing applications.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="font-family:"Arial",sans-serif">Responds to all customer requests in a timely and professional manner.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="font-family:"Arial",sans-serif">Troubleshoot, maintain, and repair hardware and software remotely and onsite during branch visits.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="font-family:"Arial",sans-serif">Installs new software, performs system upgrades, ensures security updates, operating system, and other software updates are applied.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="font-family:"Arial",sans-serif">Analyze and perform repairs related to Mac OS systems, hardware and operating issues, and their peripherals.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="font-family:"Arial",sans-serif">Operate and troubleshoot most AV equipment and systems, projection systems, Crestron control systems and Videoconferencing & Audio conferencing technologies.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="font-family:"Arial",sans-serif">Solves complex incidents and business problems and drives efforts to resolution by working with vendors and other support teams as needed.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="font-family:"Arial",sans-serif">Documents solution and reviews documentation for clarity and accuracy. Educates others so that common incidents and questions can be resolved independently in
the future.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="font-family:"Arial",sans-serif">Strives to automate processes and create efficiencies and improvements in the request, incident and problem management processes.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="font-family:"Arial",sans-serif">Establishes successful working relationships with cross-functional staff as well as third party vendors and participates on complex cross-functional projects.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="font-family:"Arial",sans-serif">Facilitates communications, escalations and updates as needed.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="font-family:"Arial",sans-serif">Supports Microsoft AD domain management process and MECM/SCCM to provide a controlled support experience for all customers.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="font-family:"Arial",sans-serif">Performs desktop imaging, tablet and/or smart device deployments, and software installs.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="font-family:"Arial",sans-serif">Participates in internal 24x7 on-call support to ensure critical incident resolution.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="font-family:"Arial",sans-serif">Actively contributes to IT Services knowledgebase.<o:p></o:p></span></li></ol>
<p class="Default"><span style="font-size:11.0pt;color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Qualifications and Requirements:<o:p></o:p></span></b></p>
<ol start="1" type="1">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Combination of work experience and certifications in qualified fields (e.g. Help Desk and/or other technical background).<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Associate's Degree in Computer Science or a related field preferred.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Certifications in a technology related field such as; CompTIA A+, Apple Certified Macintosh Technician (ACMT), and/or Certified Technology Specialist (CTS) for A/V support preferred.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">1-3 years' related Information Technology experience in a medium to large environment required. <o:p></o:p></span></li><ul type="circle">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Experience should include end user support in an ITIL based support organization.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Experience in supporting current Microsoft Windows Operating Systems including installation, configuration, and training.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Experience with configuration, deployment, and maintenance of desktop and laptop hardware from leading manufacturers, as well as printers, multifunction devices, scanners and monitors.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Strong troubleshooting capabilities with common software packages such as Microsoft Office, Mac OS, web browsers, and other desktop software.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Familiarity with user creation, maintenance, group policy, and security using Microsoft Active Directory.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Understanding and use of software packaging and distribution.<o:p></o:p></span></li></ul>
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">1-3 years' experience with various desktop support software solutions such as; anti-virus/spyware, inventory, and monitoring systems required.<o:p></o:p></span></li><ul type="circle">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Demonstrated proficiency in computer operations, problem solving, and troubleshooting.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Demonstrated attention to detail and regard for quality.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Demonstrated ability to work well in a team environment.<o:p></o:p></span></li></ul>
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Valid driver's license and personal reliable transportation required.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">On-call 24x7 to respond to emergency calls regarding desktop support and to perform off-hours tasks. May be required to work weekends as part of rotating on-call schedule.<o:p></o:p></span></li></ol>
<div style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in;background:white">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white;border:none;padding:0in">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Deborah Plummer
</span></b><span style="font-family:"Arial",sans-serif">| Talent Acquisition and Retention Manager<b>
<o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Columbus Metropolitan Library</span></b><span style="font-family:"Arial",sans-serif"> Human Resources<br>
96 S. Grant Ave Columbus, OH 43215<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D"><br>
</span><span style="font-family:"Arial",sans-serif">614.849.1059 office </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><a href="mailto:dplummer@columbuslibrary.org">dplummer@columbuslibrary.org</a>
<a href="https://www.columbuslibrary.org/">columbuslibrary.org</a></span><o:p></o:p></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif">My pronouns are: she/her/hers</span></i></b><o:p></o:p></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif"> </span></i><o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.columbuslibrary.org/"><span style="color:#1F497D;text-decoration:none"><img border="0" width="346" height="60" style="width:3.6041in;height:.625in" id="_x0000_i1026" src="cid:image003.png@01D89063.AAA9B3C0" alt="cid:image001.png@01D55C22.3EDD9490"></span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Deborah Plummer
</span></b><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">|
</span><span style="font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US">Talent Acquisition and Retention Manager</span><b><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Columbus Metropolitan Library</span></b><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US"> </span><span style="font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US">Human
Resources</span><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><br>
</span><span style="font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US">96 S. Grant Ave Columbus, OH 43215</span><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><br>
</span><span style="font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US">614.849.1059 office</span><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">
</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><a href="mailto:dplummer@columbuslibrary.org"><span style="color:#0563C1">dplummer@columbuslibrary.org</span></a>
</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US">My pronouns are: she/her/hers<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.columbuslibrary.org/"><span style="color:#1F497D;mso-fareast-language:EN-US;text-decoration:none"><img border="0" width="346" height="60" style="width:3.6041in;height:.625in" id="x_Picture_x0020_1" src="cid:image003.png@01D89063.AAA9B3C0" alt="cid:image001.png@01D55C22.3EDD9490"></span></a><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
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