<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=koi8-r">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-fareast-language:ZH-TW;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.Default, li.Default, div.Default
{mso-style-name:Default;
margin:0in;
margin-bottom:.0001pt;
text-autospace:none;
font-size:12.0pt;
font-family:"Arial",sans-serif;
color:black;}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Times New Roman",serif;
color:windowtext;
font-weight:normal;
font-style:normal;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Times New Roman",serif;
color:windowtext;
font-weight:normal;
font-style:normal;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:18315048;
mso-list-template-ids:770978088;}
@list l1
{mso-list-id:313142152;
mso-list-template-ids:1575405248;}
@list l2
{mso-list-id:429396984;
mso-list-template-ids:1835271426;}
@list l2:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l3
{mso-list-id:1082675693;
mso-list-template-ids:1672385650;}
@list l4
{mso-list-id:1510607845;
mso-list-template-ids:-199451322;}
@list l4:level1
{mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l4:level2
{mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l4:level3
{mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l4:level4
{mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l4:level5
{mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l4:level6
{mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l4:level7
{mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l4:level8
{mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l4:level9
{mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l5
{mso-list-id:1845506742;
mso-list-template-ids:1114417594;}
@list l5:level1
{mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l5:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l5:level3
{mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l5:level4
{mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l5:level5
{mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l5:level6
{mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l5:level7
{mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l5:level8
{mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l5:level9
{mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><img width="325" height="154" style="width:3.3819in;height:1.6041in" id="Picture_x0020_5" src="cid:image002.png@01D904D4.19727690" alt="cid:image001.png@01D89062.FC2AD590"><o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:26.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:26.0pt;font-family:"Arial",sans-serif">NOW HIRING!<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">We’re one of the top-ranked urban library systems in the country and are always looking for skilled professionals with a Customer First
mindset and passion for our community. We are proud to offer a comprehensive, competitive benefits package, with options designed to best meet the needs of you, your family and your lifestyle. We have various full-time and part-time positions available from
entry-level to managerial. Check out our latest Customer Services Manager position below!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Visit
<a href="https://www.columbuslibrary.org/careers/">columbuslibrary.org/careers</a> to view a full list of our current openings.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><b><u><span style="font-family:"Arial",sans-serif">Customer Services Manager – Northern Lights Branch<o:p></o:p></span></u></b></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif">Salary Range:
</span></b><span style="font-family:"Arial",sans-serif">$52,083.20 – $78,187.20 annually<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif">Purpose of Job:</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><span style="font-family:"Arial",sans-serif;color:black;background:white">Under general guidance of the location manager, this position is responsible for leading and supervising various library
staff to guide and support customer service, materials handling and day-to-day operations at a library location</span><b><span style="font-family:"Arial",sans-serif;color:black">
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-top:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif;color:black">Apply</span></b><b><span style="font-family:"Arial",sans-serif">
<span style="color:black">Today!</span><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32cd786e-c6b9-4eee-afc2-3fdbcaeb90cb&ccId=19000101_000001&jobId=451096&lang=en_US&source=EN">https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32cd786e-c6b9-4eee-afc2-3fdbcaeb90cb&ccId=19000101_000001&jobId=451096&lang=en_US&source=EN</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Principal Duties and Responsibilities:<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="Default" style="mso-list:l1 level1 lfo7"><span style="font-size:11.0pt">Leads multiple staff in the areas of customer service, accounts, security, information/technology assistance and materials/money handling to guide and support day-to-day operations.<o:p></o:p></span></li><li class="Default" style="mso-list:l1 level1 lfo7"><span style="font-size:11.0pt">Management responsibilities include hiring, orienting, coaching, managing and developing assigned team members. <o:p></o:p></span></li><li class="Default" style="mso-list:l1 level1 lfo7"><span style="font-size:11.0pt">Interprets policies and procedures, resolves disputes and assists with problem solving at local and system level. <o:p></o:p></span></li><li class="Default" style="mso-list:l1 level1 lfo7"><span style="font-size:11.0pt">Regularly assumes responsibility for all aspects of building operations as the manager on site.<o:p></o:p></span></li><li class="Default" style="mso-list:l1 level1 lfo7"><span style="font-size:11.0pt">Trains staff to perform job duties and tasks in the context of established policies, procedures and service expectations and in support of library strategies. <o:p></o:p></span></li><li class="Default" style="mso-list:l1 level1 lfo7"><span style="font-size:11.0pt">Sets and communicates performance and service standards for assigned staff and holds them accountable<o:p></o:p></span></li><li class="Default" style="mso-list:l1 level1 lfo7"><span style="font-size:11.0pt">Assists with developing location goals and objectives to enhance operations and customer service and, along with other location managers, is responsible for their execution <o:p></o:p></span></li><li class="Default" style="mso-list:l1 level1 lfo7"><span style="font-size:11.0pt">In coordination with the location manager, interacts with leadership, other departments and external partners on projects or issues impacting the location.<o:p></o:p></span></li><li class="Default" style="mso-list:l1 level1 lfo7"><span style="font-size:11.0pt">Organizes and schedules team and its activities to deliver a high level of customer service. .<o:p></o:p></span></li><li class="Default" style="mso-list:l1 level1 lfo7"><span style="font-size:11.0pt">Supervises volunteers as assigned.<o:p></o:p></span></li><li class="Default" style="mso-list:l1 level1 lfo7"><span style="font-size:11.0pt">Provides direct customer service and leads by example in the delivery of services and interactions with customers.<o:p></o:p></span></li><li class="Default" style="mso-list:l1 level1 lfo7"><span style="font-size:11.0pt">Coordinates, initiates and approves paperwork and documentation to ensure proper fiscal and regulatory control and consistency.<o:p></o:p></span></li><li class="Default" style="mso-list:l1 level1 lfo7"><span style="font-size:11.0pt">Prepares and manages aspects of the location budget. <o:p></o:p></span></li><li class="Default" style="mso-list:l1 level1 lfo7"><span style="font-size:11.0pt">Performs additional duties as assigned including serving on task forces, committees, etc.<o:p></o:p></span></li></ol>
<p class="Default"><span style="font-size:11.0pt;color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Qualifications and Requirements:<o:p></o:p></span></b></p>
<div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in">
<ol start="1" type="1">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo8;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">High School Diploma or G.E.D. required.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo8;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">3-5 years of experience in libraries, customer service or similar field required.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo8;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Supervisory experience required<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo8;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Bachelor’s degree preferred.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo8;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Ability to effectively manage the operations of a library location, ensuring a high level of customer service, efficiency and safety and security.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo8;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Ability to express self effectively and concisely, both orally and in writing and ability to lead and inspire others in pursuit of a common goal.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo8;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Skilled at conflict resolution and problem solving to achieve positive outcomes for customers and staff. <o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo8;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Ability to operate library technology including personal computer, email, software programs (e.g. Windows/Microsoft Office) and other job-related equipment and systems.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo8;background:white">
<span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.<o:p></o:p></span></li></ol>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Deborah Plummer
</span></b><span style="font-family:"Arial",sans-serif">| Talent Acquisition and Retention Manager<b>
<o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Columbus Metropolitan Library</span></b><span style="font-family:"Arial",sans-serif"> Human Resources<br>
96 S. Grant Ave Columbus, OH 43215<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D"><br>
</span><span style="font-family:"Arial",sans-serif">614.849.1059 office </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><a href="mailto:dplummer@columbuslibrary.org">dplummer@columbuslibrary.org</a>
<a href="https://www.columbuslibrary.org/">columbuslibrary.org</a></span><o:p></o:p></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif">My pronouns are: she/her/hers</span></i></b><o:p></o:p></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif"> </span></i><o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.columbuslibrary.org/"><span style="color:#1F497D;text-decoration:none"><img border="0" width="346" height="60" style="width:3.6041in;height:.625in" id="_x0000_i1026" src="cid:image003.png@01D904D4.19727690" alt="cid:image001.png@01D55C22.3EDD9490"></span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Deborah Plummer
</span></b><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">|
<span style="color:#404040">Talent Acquisition and Retention Manager</span><b> <o:p>
</o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Columbus Metropolitan Library</span></b><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US"> <span style="color:#404040">Human Resources</span><br>
<span style="color:#404040">96 S. Grant Ave Columbus, OH 43215</span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><br>
</span><span style="font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US">614.849.1059 office</span><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US">
</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><a href="mailto:dplummer@columbuslibrary.org">dplummer@columbuslibrary.org</a>
</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US">My pronouns are: she/her/hers<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.columbuslibrary.org/"><span style="color:#1F497D;mso-fareast-language:EN-US;text-decoration:none"><img border="0" width="346" height="60" style="width:3.6041in;height:.625in" id="x_Picture_x0020_1" src="cid:image003.png@01D904D4.19727690" alt="cid:image001.png@01D55C22.3EDD9490"></span></a><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>