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<div class="elementToProof"><span style="color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt;">Hello everyone-</span><br>
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<div class="x_elementToProof"><span style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">We are having a problem with patrons registering for programs and then no-showing. I understand
there will be some who are ill and can't come, but we recently had 92 people sign up for a Santa's Magical Christmas program in the Children's Department, and only 33 attended!</span></div>
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<div class="x_elementToProof"><span style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">We have tried making reminder calls AND sending reminder emails (not with this recent large program,
but with others), but that doesn't seem to help. We also offer other events that don't require registration, but some just really need reservations. Anyone have any ideas?<br>
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<div class="x_elementToProof"><span style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">Thank you!</span></div>
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<p style="margin-top: 0px; margin-bottom: 0px;margin:0in 0in 0pt; background-color:rgb(255,255,255)">
<b><i><span style="margin:0px"><font face="Calibri" class="x_ContentPasted0">Laura A. Klein</font></span></i></b></p>
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<span class="x_ContentPasted0" style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px">Children's Services & Special Projects Manager</span></p>
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<span class="x_ContentPasted0" style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px">Ohio Library Council Certified Library Staff</span></p>
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<span class="x_ContentPasted0" style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px">Massillon Public Library</span></p>
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<span class="x_ContentPasted0" style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px">208 Lincoln Way East, Massillon, OH 44646</span></p>
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<span class="x_ContentPasted0" style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px">Office phone 330-832-9831, ext. 319</span></p>
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<span class="x_ContentPasted0" style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px">Children's Department Desk ext. 317</span></p>
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<span class="x_ContentPasted0" style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px">Fax: 330-830-2182</span></p>
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<u><span class="x_ContentPasted0" style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px; color:blue">kleinl</span></u><span style="margin:0px"><span class="x_ContentPasted0" style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px; color:blue">a@massillonlibrary.org</span></span></p>
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<span style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px"><a href="http://www.massillonlibrary.org/" data-auth="NotApplicable" data-safelink="true" data-linkindex="0" class="x_ContentPasted0" style="margin:0px"><span style="margin:0px; color:blue">www.massillonlibrary.org</span></a></span></p>
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<b><i><span class="x_ContentPasted0" style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px; color:blue">"I'm of a fearsome mind to throw my arms around every living librarian who crosses my path, on behalf of the souls they never knew they saved."</span></i></b></p>
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<b><i><span class="x_ContentPasted0" style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px; color:blue"> -Barbara Kingsolver</span></i></b></p>
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