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<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">Hi, David!</span></div>
<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">We do set a cap on some programs. But the recent one in question was set at 100 and we
had 92 sign up, and then only a third of them showed up. We just got Communico, and haven't started using it for registration yet, so maybe that will help, rather than the way we are still having Chris Perry do it manually.</span></div>
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<p style="margin: 0in 0in 0pt;"><font face="Calibri">Nice to hear from you!</font></p>
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<b><i><span style=""><font face="Calibri">Laura A. Klein</font></span></i></b></p>
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<span style="font-family:"Arial",sans-serif; font-size:7.5pt">Children's Services & Special Projects Manager</span></p>
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<span style="font-family:"Arial",sans-serif; font-size:7.5pt">Ohio Library Council Certified Library Staff</span></p>
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<span style="font-family:"Arial",sans-serif; font-size:7.5pt">Massillon Public Library</span></p>
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<span style="font-family:"Arial",sans-serif; font-size:7.5pt">208 Lincoln Way East, Massillon, OH 44646</span></p>
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<span style="font-family:"Arial",sans-serif; font-size:7.5pt">Children's Department Desk ext. 317</span></p>
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<u><span style="color:blue; font-family:"Arial",sans-serif; font-size:7.5pt">kleinl</span></u><span style=""><a title="blocked::mailto:leslieca@massillonlibrary.org"><span style="color:blue; font-family:"Arial",sans-serif; font-size:7.5pt">a@massillonlibrary.org</span></a></span></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> David Distelhorst <ddistelhorst@bexleylibrary.org><br>
<b>Sent:</b> Thursday, December 8, 2022 9:02 AM<br>
<b>To:</b> Jeff Yahraus <jeff@mywcpl.org><br>
<b>Cc:</b> Laura Klein <kleinla@massillonlibrary.org>; marshams--- via OPLINLIST <oplinlist@lists.oplin.org><br>
<b>Subject:</b> Re: [OPLINLIST] No-shows at programs</font>
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<div dir="ltr">Can you cap your registration? Put a limit and then have everyone over the limit on a standby list. We do that and always have people calling in to cancel their registration. We automate all of this through Communico. </div>
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<div dir="ltr" class="x_gmail_attr">On Wed, Dec 7, 2022 at 3:14 PM Jeff Yahraus via OPLINLIST <<a href="mailto:oplinlist@lists.oplin.org">oplinlist@lists.oplin.org</a>> wrote:<br>
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<div dir="ltr">We are having the same issue in Williams County! We also are having the same person register 7 different people for every program, then not showing.
<div>Any help would be greatly appreciated for us too.</div>
<div>Jeff Yahraus</div>
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<div dir="ltr" class="x_gmail_attr">On Wed, Dec 7, 2022 at 2:33 PM Laura Klein via OPLINLIST <<a href="mailto:oplinlist@lists.oplin.org" target="_blank">oplinlist@lists.oplin.org</a>> wrote:<br>
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<div><span style="color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt">Hello everyone-</span><br>
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<div><span style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">We are having a problem with patrons registering for programs and then no-showing. I understand there will be some who are
ill and can't come, but we recently had 92 people sign up for a Santa's Magical Christmas program in the Children's Department, and only 33 attended!</span></div>
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<div><span style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">We have tried making reminder calls AND sending reminder emails (not with this recent large program, but with others), but
that doesn't seem to help. We also offer other events that don't require registration, but some just really need reservations. Anyone have any ideas?<br>
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<div><span style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">Thank you!</span></div>
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<p style="margin:0in 0in 0pt; background-color:rgb(255,255,255)"><b><i><span style="margin:0px"><font face="Calibri">Laura A. Klein</font></span></i></b></p>
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<p style="margin:0in 0in 0pt; background-color:rgb(255,255,255)"><span style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px">Children's Services & Special Projects Manager</span></p>
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<p style="margin:0in 0in 0pt; background-color:rgb(255,255,255)"><span style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px">Ohio Library Council Certified Library Staff</span></p>
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<p style="margin:0in 0in 0pt; background-color:rgb(255,255,255)"><span style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px">Massillon Public Library</span></p>
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<p style="margin:0in 0in 0pt; background-color:rgb(255,255,255)"><span style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px">208 Lincoln Way East, Massillon, OH 44646</span></p>
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<p style="margin:0in 0in 0pt; background-color:rgb(255,255,255)"><span style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px">Office phone 330-832-9831, ext. 319</span></p>
<p style="margin:0in 0in 0pt; background-color:rgb(255,255,255)"><span style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px">Children's Department Desk ext. 317</span></p>
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<p style="margin:0in 0in 0pt; background-color:rgb(255,255,255)"><span style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px">Fax: 330-830-2182</span></p>
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<p style="margin:0in 0in 0pt; background-color:rgb(255,255,255)"><u><span style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px; color:blue">kleinl</span></u><span style="margin:0px"><span style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px; color:blue"><a href="mailto:a@massillonlibrary.org" target="_blank">a@massillonlibrary.org</a></span></span></p>
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<p style="margin:0in 0in 0pt; background-color:rgb(255,255,255)"><span style="font-size:7.5pt; font-family:Arial,sans-serif; margin:0px"><a href="http://www.massillonlibrary.org/" target="_blank" style="margin:0px"><span style="margin:0px; color:blue">www.massillonlibrary.org</span></a></span></p>
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<p class="x_MsoNormal"><span style="font-family:"Lucida Handwriting""><font size="4"><b>Jeffrey A. Yahraus</b></font><span style="font-size:22pt"></span></span></p>
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Director
<div>Williams County Public Library</div>
<div>107 East High Street</div>
<div>Bryan, OH 43506</div>
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