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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666"><a href="https://neo-rls.org/v_newsletters/newsletter_8947163.htm">Difficulty viewing this email? Click here...</a>
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<p class="MsoNormal"><span style="color:black"><a href="https://mms.neo-rls.org/ct.php?lid=69334737&nr=6520777423" target="_blank"><span style="font-size:11.0pt;text-decoration:none"><img border="0" width="620" height="132" style="width:6.4583in;height:1.375in" id="_x0000_i1032" src="http://viethconsulting.com/newsletter/8947163/6520777423/headerimage7318.gif"></span></a></span><span style="font-size:11.0pt;color:#263D51"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#263D51">NEO-RLS News-January 4, 2023
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<h4 style="margin:0in;background:#263D51"><a name="Q271590401"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Welcome 2023!<o:p></o:p></span></h4>
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<h4 style="margin:0in;background:#263D51"><a name="Q271523191"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">A Note From the Continuing Education Coordinator
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:black"><img border="0" width="100" height="89" style="width:1.0416in;height:.9291in" id="_x0000_i1030" src="http://neo-rls.org/photos/100362_01032023100602.jpg"></span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:black">Happy
New Year! I am excited to announce the <strong><span style="font-family:"Verdana",sans-serif"><a href="https://mms.neo-rls.org/ct.php?lid=69337181&nr=6520777423">2023 Customer Service Academy</a>
</span></strong>. This academy will be set up like the New Supervisors’ and Leadership Academies. You will register once for all of the events. The 2023 Customer Service Academy is a blended learning event. It will consist of three webinars and one in-person
event. The academy starts with <em><span style="font-family:"Verdana",sans-serif">Becoming Good Library Ambassadors</span></em> on Thursday, January 19, 2023, then,
<em><span style="font-family:"Verdana",sans-serif">Responding to Uncomfortable Situations in the Library Setting</span></em> on March 1, 2023 and the last webinar is,
<em><span style="font-family:"Verdana",sans-serif">Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces</span></em> on June 13, 2023. <br>
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Included in the Customer Service Academy is our ever- popular <em><span style="font-family:"Verdana",sans-serif">Day for Public Service
</span></em>which will be offered in four locations throughout the year, Mentor, Medina, Avon Lake, and Canfield. You will choose your location to register. This year we have invited MJ Callaway to present
<em><span style="font-family:"Verdana",sans-serif">How To Pivot, Thrive, and Bounce-Up™ During Change</span></em> and
<em><span style="font-family:"Verdana",sans-serif">Molly Meyers LaBadie</span></em> to share
<em><span style="font-family:"Verdana",sans-serif">Yes… And Customer Service</span></em>. We will also have time for roundtable discussions.<br>
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You will not want to miss this opportunity to bounce up, strengthen your customer service skills, and network with your peers. Click this
<a href="https://mms.neo-rls.org/ct.php?lid=69337181&nr=6520777423">link </a>to see the academy in its entirety as well as register.<br>
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I look forward to seeing you,<br>
<em><span style="font-family:"Verdana",sans-serif">Melissa </span></em></span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<h4 style="margin:0in;background:#263D51"><a name="Q271789587"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Still Plenty of Time to Register
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<span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:black"><a href="https://mms.neo-rls.org/ct.php?lid=69360399&nr=6520777423"><b>New Developments and Trends in Employment Laws</b></a><br>
01/10/2023<br>
<a href="https://mms.neo-rls.org/ct.php?lid=69361621&nr=6520777423"><b>Setting Up for Success! Tips to Help Your Library Clear the Top Five Marketing Hurdles
</b></a><br>
01/11/2023 <br>
<a href="https://mms.neo-rls.org/ct.php?lid=69362843&nr=6520777423"><b>Children's Summer Reading Workshop: All Together Now</b></a><br>
01/12/2023<br>
<a href="https://mms.neo-rls.org/ct.php?lid=69364065&nr=6520777423"><b>Delegating Made Easy</b></a><br>
01/18/2023 <br>
<a href="https://mms.neo-rls.org/ct.php?lid=69365287&nr=6520777423"><b>Book Discussion Networking Meeting</b></a>
<br>
01/18/2023<br>
<a href="https://mms.neo-rls.org/ct.php?lid=69366509&nr=6520777423"><b>Becoming Good Library Ambassadors</b></a><br>
01/19/2023</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:3.75pt;margin-left:0in">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:black"><a href="https://mms.neo-rls.org/ct.php?lid=69367731&nr=6520777423"><b>Customer Service Academy</b></a><br>
01/19/2023 <br>
<a href="https://mms.neo-rls.org/ct.php?lid=69368953&nr=6520777423"><b>Directors Virtual Networking Meeting</b>
</a><br>
01/25/2023<br>
<a href="https://mms.neo-rls.org/ct.php?lid=69370175&nr=6520777423"><b>A Long-Term Approach to Hybrid Programming</b></a><br>
01/25/2023<br>
<a href="https://mms.neo-rls.org/ct.php?lid=69371397&nr=6520777423"><b>Embedding Inclusive Excellence in an Academic Library: Strategic Planning and Infrastructure Considerations</b></a>
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01/26/2023<br>
<a href="https://mms.neo-rls.org/ct.php?lid=69372619&nr=6520777423"><b>Teen Summer Reading Program: All Together Now</b></a><br>
01/31/2023</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<h4 style="margin:0in;background:#263D51"><a name="Q271600177"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Distribute and Share CE @ a Glance
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:black"><a href="https://mms.neo-rls.org/ct.php?lid=69378729&nr=6520777423"><strong><span style="font-family:"Verdana",sans-serif">CE @ a Glance</span></strong>
</a> is a simple one-page flyer to distribute to your staff. You can print it, link it, or post it, please share it.
</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<h4 style="margin:0in;background:#263D51"><a name="Q271601399"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">ATTN: Public Service Staff
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<p class="MsoNormal"><span style="color:black"><a href="https://mms.neo-rls.org/ct.php?lid=69337181&nr=6520777423"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;text-decoration:none"><img border="0" width="599" height="132" style="width:6.2416in;height:1.375in" id="_x0000_i1029" src="http://neo-rls.org/photos/100363_01032023100816.jpg"></span></a></span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<h4 style="margin:0in;background:#263D51"><a name="Q271584291"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">NEO-RLS Announcements
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<p class="MsoNormal"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We Need You!</span></strong><span style="font-size:11.0pt"><br>
<strong><span style="font-family:"Calibri",sans-serif">Do you have a successful Adult Program that you would like to share with your peers?
</span></strong> Come be part of <a href="https://mms.neo-rls.org/ct.php?lid=69339625&nr=6520777423">
Adult SRP: All Together Now Palooza</a> on <strong><span style="font-family:"Calibri",sans-serif">February 21, 2023</span></strong>. Contact
<a href="https://mms.neo-rls.org/ct.php?lid=69340847&nr=6520777423">Melissa Lattanzi
</a> if you are interested sharing your idea at the palooza.<o:p></o:p></span></p>
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<p class="MsoNormal"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">2023-2024 NEO-RLS Letter of Intent</span></strong><span style="font-size:11.0pt">
<br>
Your Letter of Intent is important to us. Please return it as quickly as possible if you have not already done so. We count on the information from the Letters of Intent to plan our upcoming budget so that we can serve you as effectively as possible. Please
email <a href="https://mms.neo-rls.org/ct.php?lid=69487487&nr=6520777423" title="ragan.snead@neo-rls.org">
Ragan Snead </a>if you need a new copy of your library's Letter of Intent. Thank you!<o:p></o:p></span></p>
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<p class="MsoNormal"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">In case you are having difficulty viewing archived webinars</span></strong><span style="font-size:11.0pt">
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We were just made aware that Dropbox has changed their viewing limitations from 60 minutes to 30 minutes. If you are having issues viewing the webinar in its entirety, we recommend downloading the file to your device.
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<h4 style="margin:0in;background:#263D51"><a name="Q271592845"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Caring For Yourself
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<p class="MsoNormal"><span style="color:black"><a href="https://mms.neo-rls.org/ct.php?lid=69373841&nr=6520777423"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;text-decoration:none"><img border="0" width="599" height="132" style="width:6.2416in;height:1.375in" id="_x0000_i1028" src="http://neo-rls.org/photos/100164_12282022111505.jpg"></span></a></span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<h4 style="margin:0in;background:#263D51"><a name="Q271605065"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Call for Panelists
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<p class="MsoNormal"><strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:black">In celebration of Read Across America 2023, the ALA Committee on Literacy is seeking to host two webinars on March 14, 2023
</span></strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:black">, highlighting the work of librarians who are facilitating creative, inclusive, innovative programs and projects for Read Across America.
<strong><span style="font-family:"Verdana",sans-serif">Presenters interested in speaking on this webinar panel should submit a description of their featured program by January 15 for priority selection
</span></strong>. Programs should demonstrate representation of diverse experiences and backgrounds in ways that humanize people, stories, and experiences across cultures, class, religions, abilities, gender, etc. The committee is particularly interested in
highlighting programs that demonstrate collaboration between school and public libraries, promote intergenerational sharing opportunities, or support family and community literacy.
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<a href="https://mms.neo-rls.org/ct.php?lid=69349401&nr=6520777423"><b>Read More</b></a></span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<h4 style="margin:0in;background:#263D51"><a name="Q271220135"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Leadership<o:p></o:p></span></h4>
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<p class="MsoNormal"><span style="color:black"><a href="https://mms.neo-rls.org/ct.php?lid=69377507&nr=6520777423"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;text-decoration:none"><img border="0" width="599" height="132" style="width:6.2416in;height:1.375in" id="_x0000_i1027" src="http://neo-rls.org/photos/100161_12282022092749.jpg"></span></a></span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<h4 style="margin:0in;background:#263D51"><a name="Q271594067"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Create Your Own Account
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<p class="MsoNormal"><strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:black">Did someone forward you this newsletter? Would you like to receive your own copy of the newsletter
</span></strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:black">? If so, create an account
<a href="https://mms.neo-rls.org/ct.php?lid=69350623&nr=6520777423">here </a>. Let us know if you need further assistance.</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<h4 style="margin:0in;background:#263D51"><a name="Q271403435"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Where is the Jobline?
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:white">Newsletter - NEO-RLS News-January 4, 2023
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