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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Title: Live Q&A with Ryan<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">When: June 15 at 2 p.m. ET</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Registration link:</span></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
<a href="https://us02web.zoom.us/webinar/register/4316469293825/WN_Pl9CwA11TmOgr8EfagtlQA#/registration" target="_blank">
https://us02web.zoom.us/webinar/register/4316469293825/WN_Pl9CwA11TmOgr8EfagtlQA#/registration</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Got questions? Now’s the time to ask them! The purpose of the Q&A is to answer questions about information taught in the new Homeless De-Escalation series; however,
Ryan will be answering other questions as well. Questions can be emailed to <a href="mailto:Ryan@homelesslibrary.com" target="_blank">
Ryan@homelesslibrary.com</a>. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
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Description automatically generated with medium confidence" href="https://library.ohio.gov/documents/ryandown-homelessness-flyer/" style='position:absolute;margin-left:0;margin-top:84.75pt;width:161.35pt;height:208.25pt;z-index:251658240;visibility:visible;mso-wrap-style:square;mso-width-percent:0;mso-height-percent:0;mso-wrap-distance-left:9pt;mso-wrap-distance-top:0;mso-wrap-distance-right:9pt;mso-wrap-distance-bottom:0;mso-position-horizontal:left;mso-position-horizontal-relative:text;mso-position-vertical:absolute;mso-position-vertical-relative:text;mso-width-percent:0;mso-height-percent:0;mso-width-relative:margin;mso-height-relative:margin' o:button="t">
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Description automatically generated with medium confidence" />
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</v:shape><![endif]--><![if !vml]><a href="https://library.ohio.gov/documents/ryandown-homelessness-flyer/"><img border="0" width="215" height="278" style="width:2.2395in;height:2.8958in" src="cid:image004.jpg@01D99532.C85C0EC0" align="left" hspace="12" alt="Text
Description automatically generated with medium confidence" title="" v:shapes="Picture_x0020_2"></a><![endif]><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">For
example: <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">▪ I tend to freeze when customers get upset. What should I do? <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">▪ There's a customer who follows me and continues to argue. How do I get him to stop? <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">▪ What consequences can you give if someone repeatedly breaks a small rule? <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">▪ Here lately we've had more misbehaving children... any advice? <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">If you can’t attend live the replay will be available on zoom for 4 weeks and in Niche Academy 5 days after the live training.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">A former director of a Chicago homeless shelter, Ryan Dowd is the author of</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">The
Librarians Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone</span></i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
He travels all over the United States speaking to libraries about how to best help homeless patrons using empathy and respect.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
He also provides training to police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">To access
<a href="https://library.ohio.gov/services-for-libraries/training-and-professional-development/" target="_blank">
The Librarian’s Guide to Homelessness</a> core training on Niche Academy, go to the State Library of Ohio’s</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><a href="https://library.ohio.gov/services-for-libraries/training-and-professional-development/" target="_blank"><b>Training
and Professional Development page</b></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">and click the homelessness training link.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
Once in Niche Academy, you will be prompted to login or create an account. Certificates will be issued within Niche Academy after the completion of the core training or webinar.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">If you have trouble accessing the training or upcoming webinar, email Erin Kelsey, Library Consultant at the State Library of Ohio at:
<a href="mailto:ekelsey@library.ohio.gov" target="_blank">ekelsey@library.ohio.gov</a>.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><u><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">The Librarian’s Guide to Homelessness</span></u><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> core training purchased by the State Library
in 2019 and has been renewed through August 2024. The online training, authored by Ryan Dowd, is available for all Ohio public and academic library staff.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
The four-part training is an empathy-driven approach that provides best practices for library staff on how to understand the homeless population and serve them better. There are also practical tips on how to deal with and de-escalate common situations and
issues, and make staff feel empowered and safe. </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Archived webinars are available as separate modules in Niche
Academy.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">###<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img border="0" width="96" height="96" style="width:1.0in;height:1.0in" id="Picture_x0020_1" src="cid:image003.jpg@01D99490.073007D0"></span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002060;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62;mso-ligatures:none">Marsha McDevitt-Stredney, Ph.D.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62;mso-ligatures:none">Public Information Officer<br>
Director, Marketing & Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62;mso-ligatures:none">Pronouns: she, her, hers<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62;mso-ligatures:none">State Library of Ohio<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62;mso-ligatures:none">274 E. 1<sup>st</sup> Avenue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62;mso-ligatures:none">Columbus, OH 43201<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62;mso-ligatures:none">Tel: 614-644-6875<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D;mso-ligatures:none"><a href="http://library.ohio.gov/"><span style="color:blue">library.ohio.gov</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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