<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head><meta content="text/html;charset=UTF-8" http-equiv="Content-Type"></head><body ><div style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt;"><div>Good morning everyone, <br></div><div><br></div><div>At my library we are looking at trying to accomplish an in-person staff training around difficult conversations with patrons and deescalation in general. <br></div><div>My hope is to do this with the help of a consultant/presenter who already has a good program constructed that they could run. <br></div><div><br></div><div>Have any of you worked with someone that you would recommend? <br></div><div><br></div><div>Thank you and have a good day.<br></div><div><br></div><div>Joe<br></div><div><br></div><div><br></div><div class="zmail_signature_below"><div id="" data-zbluepencil-ignore="true" data-sigid="7448290000000010003"><div>Joe Knueven, Director<br></div><div>Wilmington Public Library<br></div><div>268 N South Street<br></div><div>Wilmington, OH 45177<br></div><div>937-382-6165 x101 (office)<br></div><div>937-382-2417 (public)<br></div><div><br></div></div></div><div><br></div></div><br></body></html>