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<p class="MsoNormal"><span style="font-size:16.0pt">Public Services Team Leader – Woodbourne Library<o:p></o:p></span></p>
<p class="MsoNormal">Centerville, Ohio<o:p></o:p></p>
<h4><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></h4>
<p class="MsoNormal">The Washington-Centerville Public Library, a busy mid-sized suburban library serving a population of approximately 56,000 citizens in the communities of Centerville and Washington Township, is seeking a full-time Public Services Team Leader
at the Woodbourne Library to help us fulfill our <a href="https://wclibrary.info/documents/StrategicRoadmap2030.jpg">
Vision Mission and Values</a> and demonstrate our <a href="https://wclibrary.info/about/documents/customer-service-web.pdf">
Customer Service Philosophy</a> <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Essential Duties & Responsibilities<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.45in;text-indent:-.2in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Perform customer service functions including but not limited to opening and closing procedures; sorting/shelving materials; restocking merchandising materials.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.45in;text-indent:-.2in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Model exceptional customer service; provide advanced research, problem resolution and readers’ advisory for all ages; handle difficult patron situations with creativity and achieve results as needed.
<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.45in;text-indent:-.2in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Oversee and provide orientation and training to new staff members.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.45in;text-indent:-.2in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Train, educate and mentor staff to work effectively with patrons.
<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.45in;text-indent:-.2in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Supervise, monitor and evaluate work performance of assigned staff.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.45in;text-indent:-.2in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Provide developmental and corrective feedback as required.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.45in;text-indent:-.2in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Conduct interviews, reference checks and recommend candidates for open positions.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.45in;text-indent:-.2in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Plan and coordinate assigned projects.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.45in;text-indent:-.2in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Provide leadership to department in development and completion of activities to support Strategic Plan.<span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.45in;text-indent:-.2in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Analyze statistical reports to evaluate patron activity, library usage and demand of services; monitor and adjust staffing or services as necessary.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.45in;text-indent:-.2in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Plan, create and promote library materials, services, and programs to the public and staff.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.45in;text-indent:-.2in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Other tasks and duties as assigned.<o:p></o:p></p>
<p class="MsoHeader"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<h1><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;font-weight:normal">Required Skills & Knowledge<o:p></o:p></span></h1>
<p class="MsoNormal" style="margin-left:.45in;mso-add-space:auto;text-indent:-.2in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol;letter-spacing:-.15pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="letter-spacing:-.15pt">Bachelor’s Degree or equivalent experience required.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.45in;mso-add-space:auto;text-indent:-.2in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol;letter-spacing:-.15pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="letter-spacing:-.15pt">Minimum of three years supervisory experience with directly reporting staff; knowledge of motivation and mentoring techniques.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.45in;mso-add-space:auto;text-indent:-.2in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol;letter-spacing:-.15pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="letter-spacing:-.15pt">Strong customer service orientation with five years of work experience serving the public.<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-family:Symbol;letter-spacing:-.15pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="letter-spacing:-.15pt">Minimum of two years project management and training experience.<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Self-motivated, organized with excellent time management skills.<o:p></o:p></p>
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<![if !supportLists]><span style="font-family:Symbol;letter-spacing:-.15pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="letter-spacing:-.15pt">Proficient in MS Office software, especially Excel.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.45in;mso-add-space:auto;text-indent:-.2in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol;letter-spacing:-.15pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="letter-spacing:-.15pt">Excellent written and verbal communication skills.<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-family:Symbol;letter-spacing:-.15pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="letter-spacing:-.15pt">Demonstrated ability to lead.<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-family:Symbol;letter-spacing:-.15pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="letter-spacing:-.15pt">Collaborative, creative thinker and problem solver.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Compensation & Benefits<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-bottom:10.0pt;margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo3">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Starting $22.37 to $30.08 per hour based on experience<o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin-bottom:10.0pt;margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo3">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Excellent benefits package, participation in Ohio Public Employees Retirement System (</span><a href="https://www.opers.org/"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">OPERS</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">)<o:p></o:p></span></li></ul>
<h1><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;font-weight:normal">Schedule of Hours<o:p></o:p></span></h1>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0in;mso-add-space:auto;mso-list:l4 level1 lfo4">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Exempt position -
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">40 hours per week, will include two evenings per week and alternating Friday/Saturday, plus Sundays per scheduling guidelines<o:p></o:p></span></li></ul>
<p class="MsoListParagraphCxSpLast"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<h1><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;font-weight:normal">To Apply<o:p></o:p></span></h1>
<p class="MsoBodyText2"><span style="font-family:"Calibri",sans-serif">To be considered for this position, please submit cover letter, resume
<i><u>and</u></i> WCPL application to: <o:p></o:p></span></p>
<p class="MsoBodyText2"><span style="font-family:"Calibri",sans-serif">Human Resources –
<b>PSTL1023</b>, Washington-Centerville Public Library, 111 West Spring Valley Road, Centerville, Ohio, 45458 or email to
</span><a href="mailto:HumanResources@wcpl.lib.oh.us"><span style="font-family:"Calibri",sans-serif">HumanResources@wcpl.lib.oh.us</span></a><span style="font-family:"Calibri",sans-serif">.
<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoBodyText2" style="margin-left:-.25in;mso-list:l2 level1 lfo5"><span style="font-family:"Calibri",sans-serif">WCPL Application can be found at
</span><a href="http://www.wclibrary.info"><span style="font-family:"Calibri",sans-serif">www.wclibrary.info</span></a><span style="font-family:"Calibri",sans-serif"> under Employment</span><o:p></o:p></li></ul>
<p class="MsoBodyText2"><o:p> </o:p></p>
<p class="MsoBlockText" align="left" style="margin:0in;margin-bottom:.0001pt;text-align:left">
<b><span style="font-family:"Calibri",sans-serif">All offers of employment will be contingent upon the candidate successfully completing a Bureau of Criminal Identification (BCI) fingerprint check<o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Margaret Robinson<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Human Resources Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Washington-Centerville Public Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">111 W Spring Valley Road<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Centerville, OH 45458<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">PH: 937-610-4482<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Email: <a href="mailto:mrobinson@wclibrary.info">
mrobinson@wclibrary.info</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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