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<p align="center" style="margin:0in;text-align:center;line-height:14.4pt"><strong><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">A Note From the</span></strong><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><br>
<strong><span style="font-family:"Arial",sans-serif">Continuing Education Coordinator</span></strong></span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p align="center" style="margin:0in;text-align:center;mso-line-height-alt:10.8pt">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Customer service in a library is crucial for fostering a welcoming and supportive environment for patrons. Good customer service helps in building
strong community relations, encouraging repeat visits, and promoting the library as a valuable community resource. That is why NEO-RLS is happy to announce the 2024 Customer Service Academy.<o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"> <br>
<strong><span style="font-family:"Arial",sans-serif">There are two options to receive a Customer Service Academy Certificate:</span></strong> <o:p></o:p></span></p>
<p style="margin:0in;mso-line-height-alt:10.8pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<ol start="1" type="1">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-line-height-alt:10.8pt;mso-list:l1 level1 lfo1">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Attend one of the Day for Public Service Workshops listed below </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-line-height-alt:10.8pt;mso-list:l1 level1 lfo1">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Attend 5 of the Customer Service Webinars/Archives listed below and email<a href="mailto:lattanzm@neo-rls.org"> Melissa Lattanzi</a> when you have completed them. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ol>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">There are three different dates and locations to attend
<strong><span style="font-family:"Arial",sans-serif">A Day for Public Service: Psychological Safety and Building Connections in the Workplace </span></strong><br>
<br>
<a href="https://mms.neo-rls.org/ct.php?lid=297655661&mm=99413651627">Bainbridge Library</a> <br>
10/8/2024 <br>
<a href="https://mms.neo-rls.org/ct.php?lid=297656883&mm=99413651627">Avon Lake Public Library</a> <br>
10/30/2024 <br>
<a href="https://mms.neo-rls.org/ct.php?lid=297658105&mm=99413651627">Stark Main Library</a> <br>
11/20/2024 <o:p></o:p></span></p>
<p style="margin:0in;mso-line-height-alt:10.8pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><strong><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Customer Service Webinars: </span></strong><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><br>
(May attend live or view as an archive) <br>
<br>
<br>
<o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><a href="https://mms.neo-rls.org/ct.php?lid=297659327&mm=99413651627">Empathic Design: Center Your Library with Empathy, Compassion, and Purpose</a> <br>
7/10/2024 <br>
<a href="https://mms.neo-rls.org/ct.php?lid=297660549&mm=99413651627">Putting Our Words into Action: A Toolkit for Customer Service</a> <br>
7/31/2024 <br>
<a href="https://mms.neo-rls.org/ct.php?lid=297661771&mm=99413651627">LGBTQ+ 101 with an Intergenerational Perspective</a> <br>
8/7/2024 <br>
<a href="https://mms.neo-rls.org/ct.php?lid=297662993&mm=99413651627">Engaging with Teens Beyond Your Teen Library Staff</a> <br>
8/15/2024 <br>
<a href="https://mms.neo-rls.org/ct.php?lid=297664215&mm=99413651627">Serving the Neurodivergent in your Library</a> <br>
9/5/2024 <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><a href="https://mms.neo-rls.org/ct.php?lid=297665437&mm=99413651627">Intersectionality 101</a><o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">10/22/2024<o:p></o:p></span></p>
<p style="margin:0in;mso-line-height-alt:10.8pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">We encourage you to take advantage of these opportunities to sharpen your customer service skills. <o:p></o:p></span></p>
<p style="margin:0in;mso-line-height-alt:10.8pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Have a great day! <o:p></o:p></span></p>
<p style="margin:0in;mso-line-height-alt:10.8pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Melissa <o:p></o:p></span></p>
<p style="margin:0in;mso-line-height-alt:10.8pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
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<p style="margin:0in;line-height:12.6pt"><strong><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Register for Summer & Fall Continuing Education</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">July</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297659327&mm=99413651627"><span style="color:#4444DD">Empathic Design: Center Your Library with Empathy,
Compassion, and Purpose </span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">7/10/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297666659&mm=99413651627"><span style="color:#4444DD">Practical Budget Management: How to Avoid Disaster,
Make Smart Moves, Report Responsibly, and Stress Less About your Budget! </span>
<strong><span style="font-family:"Arial",sans-serif">(I)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">7/17/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297667881&mm=99413651627"><span style="color:#4444DD">Employee Resource Groups and Why They Matter
</span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">7/18/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297669103&mm=99413651627"><span style="color:#4444DD">Building Digital Communities:<br>
Tips and Tricks for Enhancing Your Social Media + Video Content</span><strong><span style="font-family:"Arial",sans-serif"> (F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">7/24/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297660549&mm=99413651627"><span style="color:#4444DD">Putting Our Words into Action: A Toolkit for
Customer Service </span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">7/31/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">August</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297670325&mm=99413651627"><span style="color:#4444DD">Flying Solo: Considerations for Archivists &
Librarians </span><strong><span style="font-family:"Arial",sans-serif">(I)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">8/6/2024<br>
<a href="https://mms.neo-rls.org/ct.php?lid=297661771&mm=99413651627"><span style="color:#4444DD">LGBTQ+ 101 with an Intergenerational Perspective </span></a><a href="https://mms.neo-rls.org/ct.php?lid=297660549&mm=99413651627"><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a>
<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">8/7/2024<br>
<a href="https://mms.neo-rls.org/ct.php?lid=297662993&mm=99413651627"><span style="color:#4444DD">Engaging with Teens Beyond Your Teen Library Staff </span></a><a href="https://mms.neo-rls.org/ct.php?lid=297660549&mm=99413651627"><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a>
<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">8/15/2024<br>
<a href="https://mms.neo-rls.org/ct.php?lid=297671547&mm=99413651627"><span style="color:#4444DD">Public Relations and Marketing Virtual Networking Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">8/20/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297672769&mm=99413651627"><span style="color:#4444DD">We See You:<br>
Library Programming for Adults with Intellectual and Developmental Disabilities <strong>
<span style="font-family:"Arial",sans-serif">(</span></strong></span></a><a href="https://mms.neo-rls.org/ct.php?lid=297660549&mm=99413651627"><strong><span style="font-family:"Arial",sans-serif">F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">8/21/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297673991&mm=99413651627"><span style="color:#4444DD">What can Roku do for your library?
</span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">8/27/2024<br>
<a href="https://mms.neo-rls.org/ct.php?lid=297675213&mm=99413651627"><span style="color:#4444DD">Become a Sustainability Leader:<br>
How to Increase the Environmental Capital of your Library. </span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">8/28/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">September</span></strong><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><br>
</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297676435&mm=99413651627"><span style="color:#4444DD">Prioritizing Self-Care for Management
</span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a>
<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">9/4/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297664215&mm=99413651627"><span style="color:#4444DD">Serving the Neurodivergent in your Library
</span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">9/5/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297677657&mm=99413651627"><span style="color:#4444DD">Circulation Networking Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">9/5/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297678879&mm=99413651627"><span style="color:#4444DD">Human Resource and Fiscal Officer Networking
Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">9/6/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297680101&mm=99413651627"><span style="color:#4444DD">Book Discussion Networking Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">9/4/2024 <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297681323&mm=99413651627"><span style="color:#4444DD">EBSCO: Product & Information Updates for OHIO
Public Libraries </span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">9/10/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297682545&mm=99413651627"><span style="color:#4444DD">AI is Here, Now What Do I Do as a Library Worker?
A Beginner’s Guide to Using AI in Everyday Workflows </span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">9/11/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297683767&mm=99413651627"><strong><span style="font-family:"Arial",sans-serif;color:black">NEW-</span></strong><span style="color:#4444DD">Excel
Drop-in Q & A (Excel Nerds and Novices welcome)</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">9/11/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297684989&mm=99413651627"><span style="color:#4444DD">Book Talking for Teens: In Middle Schools and
High Schools </span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">9/12/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297686211&mm=99413651627"><span style="color:#4444DD">Thinking Outside the (Search) Box: Advanced Strategies
and Techniques for Fulfilling Patrons' Information Needs </span><strong><span style="font-family:"Arial",sans-serif">(A)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">9/18/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297654439&mm=99413651627"><span style="color:#4444DD">Public Speaking: Effective Skills for Libraries</span><strong><span style="font-family:"Arial",sans-serif">
(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">9/19/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297687433&mm=99413651627"><span style="color:#4444DD">Challenging Post-COVID Impacts on School Readiness
through Storytime Standards</span><strong><span style="font-family:"Arial",sans-serif"> (I)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">9/24/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297688655&mm=99413651627"><span style="color:#4444DD">Back to the Book XXIII: Readers' Advisory, Historical
Fiction, & Merchandising</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">9/26/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">October</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297689877&mm=99413651627"><span style="color:#4444DD">Youth Services (Children & Teen) Virtual Networking
Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">10/1/2024<br>
<a href="https://mms.neo-rls.org/ct.php?lid=297691099&mm=99413651627"><span style="color:#4444DD">Accessible Digital Libraries:<br>
Navigating Smartphone Assistive Technology with Low-Vision Patrons </span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">10/2/2024<br>
<a href="https://mms.neo-rls.org/ct.php?lid=297692321&mm=99413651627"><span style="color:#4444DD">Directors/Deputy Directors Virtual Networking Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">10/2/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297655661&mm=99413651627"><span style="color:#4444DD">A Day for Public Service: Psychological Safety
and<br>
Building Connections in the Workplace <strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">10/8/2024<br>
<a href="https://mms.neo-rls.org/ct.php?lid=297693543&mm=99413651627"><span style="color:#4444DD">Teen Book Discussion
</span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">10/9/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297694765&mm=99413651627"><span style="color:#4444DD">Library Bootcamp: Readers' Advisory 101
</span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">10/16/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297695987&mm=99413651627"><span style="color:#4444DD">Intro to Digitization
</span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">10/17/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297697209&mm=99413651627"><span style="color:#4444DD">Technical Services/Collection Development Networking
Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">10/17/2024<br>
<a href="https://mms.neo-rls.org/ct.php?lid=297698431&mm=99413651627"><span style="color:#4444DD">Diversity, Equity, Inclusion, & Accessibility Networking Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">10/24/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297699653&mm=99413651627"><span style="color:#4444DD">Adult Services Virtual Networking Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">10/29/2024
<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297656883&mm=99413651627"><span style="color:#4444DD">A Day for Public Service: Psychological Safety
and<br>
Building Connections in the Workplace<strong><span style="font-family:"Arial",sans-serif"> (F)</span></strong></span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">10/30/2024
<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">November</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297700875&mm=99413651627"><span style="color:#4444DD">Outreach Networking Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">11/12/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297702097&mm=99413651627"><span style="color:#4444DD">Readers Advisory for Teens (</span><strong><span style="font-family:"Arial",sans-serif">F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">11/14/2024<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=297658105&mm=99413651627"><span style="color:#4444DD">A Day for Public Service: Psychological Safety
and<br>
Building Connections in the Workplace </span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">11/20/2024 <o:p></o:p></span></p>
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<a href="https://mms.neo-rls.org/ct.php?lid=297704541&mm=99413651627" target="_blank"><span style="text-decoration:none"><img border="0" width="900" height="200" style="width:9.375in;height:2.0833in" id="_x0000_i1040" src="https://d15k2d11r6t6rl.cloudfront.net/pub/8ziy/om4q4zpg/pwx/ibh/nil/Empathic%20Design%20slide%20updated%20time.jpg"></span></a><o:p></o:p></p>
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<img border="0" width="225" height="225" style="width:2.3472in;height:2.3472in" id="_x0000_i1039" src="https://d15k2d11r6t6rl.cloudfront.net/public/users/Integrators/c2036c03-dbf6-4270-99c5-7afb8a06e2b9/NEOL/Announcements.jpg"><o:p></o:p></p>
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<p style="margin:0in;mso-line-height-alt:10.8pt"><strong><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#555555">Did your library submit data for the 2024 Salary Survey?</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"><br>
</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Don't forget to purchase the results at a discounted rate! Cost of the results varies based on participation level and level of membership in one of the four state regional library
systems (NEO-RLS, NORWELD, SERLS, SWON). Visit our <a href="https://mms.neo-rls.org/ct.php?lid=297705763&mm=99413651627" target="_blank" title="https://www.neo-rls.org/2024_neo-rls_statewide_salary.php">
FAQ page</a> for more information. Email <a href="mailto:ragan.snead@neo-rls.org" target="_blank" title="mailto:ragan.snead@neo-rls.org">
ragan.snead@neo-rls.org</a> or <a href="mailto:christine.vinion@neo-rls.org" target="_blank" title="mailto:christine.vinion@neo-rls.org">
christine.vinion@neo-rls.org</a> to purchase results.</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">
<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#555555">WE INVITE YOU to serve on a NEO-RLS Board Committee or Advisory Group</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Have you thought about changes you would like to see at NEO-RLS? If so, we want to encourage you to volunteer for one of our
<a href="https://mms.neo-rls.org/ct.php?lid=297706985&mm=99413651627" target="_blank" title="https://www.neo-rls.org/volunteer_for_a_board_committe.php">
Board Committees</a> or <a href="https://mms.neo-rls.org/ct.php?lid=297708207&mm=99413651627" target="_blank" title="https://www.neo-rls.org/volunteer_for_an_advisory_grou.php">
Advisory Groups</a>. Contact <a href="mailto:ragan.snead@neo-rls.org" target="_blank" title="mailto:ragan.snead@neo-rls.org">
Ragan Snead</a> by August 29th if you have questions or are interested in volunteering. We would love to have you join us!</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">
<o:p></o:p></span></p>
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<img border="0" width="250" height="250" style="width:2.6041in;height:2.6041in" id="_x0000_i1037" src="https://d15k2d11r6t6rl.cloudfront.net/public/users/Integrators/c2036c03-dbf6-4270-99c5-7afb8a06e2b9/NEOL/Library%20Spotlight%20News%20Newsletter%20Square%20Logo.png"><o:p></o:p></p>
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<p style="margin:0in;mso-line-height-alt:10.8pt"><strong><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#555555">Ashtabula County District Library</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">For a little digital Summer Reading fun, the Ashtabula County District Library Digital Branch created a Pick-Your-Path Adventure Story for our
Summer Reading website. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"><br>
<br>
</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">The family friendly story spans both physical branch locations and features characters based on real historic icons from ACDL's history. The reader is recruited as a Time Agent
and is sent on a mission to prevent nefarious the Feline Fiends from taking over our universe! Will you pick the right path and avoid disaster?</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"><br>
<br>
</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">All participants receive a real-life reward at the end of the adventure (a Time Agent or Feline Fiend button, depending on their decisions). </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"><br>
<br>
</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">You can test it out yourself at
<a href="https://mms.neo-rls.org/ct.php?lid=297709429&mm=99413651627" target="_blank" title="https://www.acdl.info/summer/srcstory">
https://www.acdl.info/summer/srcstory</a> (but we can't mail anyone a button, sorry!)</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Submit your library spotlight by click this
<a href="https://mms.neo-rls.org/ct.php?lid=297710651&mm=99413651627" target="_blank">
link</a>.</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
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<a href="https://mms.neo-rls.org/ct.php?lid=297688655&mm=99413651627" target="_blank"><span style="text-decoration:none"><img border="0" width="900" height="200" style="width:9.375in;height:2.0833in" id="_x0000_i1035" src="https://d15k2d11r6t6rl.cloudfront.net/pub/8ziy/om4q4zpg/48p/we4/52d/Back%20to%20the%20Book%20XXIII%20slide.jpg"></span></a><o:p></o:p></p>
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<p style="margin:0in;line-height:12.6pt"><strong><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#555555">ODNFest 2024: Save the Date and Call for Proposals</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">The State Library of Ohio will be hosting the 6th Annual ODNFest as an in-person event on
<strong><span style="font-family:"Arial",sans-serif">Thursday, October 3rd, 2024</span></strong>. ODNFest is an opportunity for library and museum digitization professionals to gather to explore current and relevant digitization topics. The ODNFest name comes
from the <a href="https://mms.neo-rls.org/ct.php?lid=297711873&mm=99413651627">Ohio Digital Network (ODN),</a> Ohio’s Digital Public Library of America (DPLA)’s service hub. Attendees do not have to work at institutions that are contributors in order to participate
or present at ODNfest. <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">The State Library of Ohio is seeking proposals for programs on the topic of libraries and digitization. Program formats may include standard
presentation, panel presentation, or poster session. Proposals are due on <strong>
<span style="font-family:"Arial",sans-serif">Friday, August 2nd, 2024</span></strong>, and may be submitted via
<a href="https://mms.neo-rls.org/ct.php?lid=297713095&mm=99413651627">Microsoft forms</a>.<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Proposals must include:<o:p></o:p></span></p>
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<li class="MsoNormal" style="color:#555555;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.6pt;mso-list:l0 level1 lfo2">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif">Session title and format type;</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#555555;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.6pt;mso-list:l0 level1 lfo2">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif">Abstract (250 words) describing the session/panel/poster and how it relates to the topic of libraries and digitization;</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#555555;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.6pt;mso-list:l0 level1 lfo2">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif">Session description (150 words) for the program;</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#555555;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.6pt;mso-list:l0 level1 lfo2">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif">Contact information for the primary presenter and any other participants;</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#555555;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.6pt;mso-list:l0 level1 lfo2">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif">A/V or technology requirements; and</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#555555;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.6pt;mso-list:l0 level1 lfo2">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif">Any additional special needs</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ul>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Proposals will be evaluated based on interest and relevance to the topic of digitization in Ohio, completeness of proposal, and diversity of
content and speakers. The State Library encourages proposals from new or established professionals, first-time presenters and attendees, individuals from related professions, as well as those from outside the state of Ohio. Notification of proposal acceptance
will provided late August 2024.<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Questions regarding ODNFest or ODN may be directed to Library Consultant Penelope Shumaker,
<a href="mailto:pshumaker@library.ohio.gov">pshumaker@library.ohio.gov</a>.<o:p></o:p></span></p>
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