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<b>MidPointe Library - Call Center Associate- Part Time (20 hours) – Middletown Ohio</b></div>
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As a call center associate, you would provide excellent customer service over the telephone to our diverse population by answering questions, solving patron needs & issues; giving reading recommendations; assisting patrons with library downloadable content
(ebooks); explaining library policies & procedures; and scheduling meeting rooms. You would also problem solve patron records, fees, holds, and complaints, and forward and/or transfer inbound calls to the appropriate library staff. As a member of the public
services team, you'll work independently & with co-workers in the call center.</div>
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<b>MidPointe is located on the east side of Butler County, Ohio in a vibrant, dynamic, diverse community that enjoys community support. Nestled between Cincinnati and Dayton, the area has a wide variety of schools, entertainment, dining experiences, sports,
and cultural events. We have something for everyone!</b></div>
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<b><i>To Be Successful, You Will Need To:</i></b></div>
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Have a high school diploma or equivalent.</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 11.5pt; color: rgb(0, 0, 0); margin: 0in 0in 0in 0.25in;">
Must be familiar with literature that appeals to all ages.</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 11.5pt; color: rgb(0, 0, 0); margin: 0in 0in 0in 0.25in;">
Must have excellent customer service, a strong service/work ethic; be reliable, courteous & composed; have sound judgement, good research skills &excellent problem-solving skills; able to handle confidential information; prioritize; manage interruptions; and
adapt rapidly to change.</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 11.5pt; color: rgb(0, 0, 0); margin: 0in 0in 0in 0.25in;">
Must have a friendly telephone voice, strong telephone & verbal communication skills including proper grammar, and have active listening skills.</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 11.5pt; color: rgb(0, 0, 0); margin: 0in 0in 0in 0.25in;">
Have computer experience that includes MS Office Suite, the Internet, downloadable devices, scheduling software, and ideally library software experience.</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 11.5pt; color: rgb(0, 0, 0); margin: 0in 0in 0in 0.25in;">
Must be able to learn and carry out the responsibilities of the position including learning new skills & technology.</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 11.5pt; color: rgb(0, 0, 0); margin: 0in 0in 0in 0.25in;">
Must be able to effectively speak, listen, read (including cursive), and understand English.</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 11.5pt; color: rgb(0, 0, 0); margin: 0in 0in 0in 0.25in;">
<div>Regular and predictable physical attendance is required.</div>
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<b><i>Work Schedule:</i></b></div>
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20 hours per week with varying shifts; days, evenings and weekends required. Sample schedule:</div>
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Sun 1 pm-5 pm, Fri 8 am-5 pm, Sat 8 am-5 pm.</div>
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<b><i>Salary:</i></b></div>
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The pay range is $15.85 – $22.66. The pay rate depends on job factors such as experience, job skills, education, and languages spoken.</div>
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<b><i>Benefits:</i></b></div>
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Part time benefits include state retirement (OPERS); direct deposit; accrued vacation and sick time; eligibility for dental and vision insurance; paid holiday’s; education assistance, and more.</div>
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<b><i>Physical Requirements:</i></b></div>
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-Must have manual dexterity and visual acuity sufficient to operate library equipment.</div>
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-Must have sufficient clarity of speech & hearing which permits satisfactory communication with others.</div>
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-Must be able to work in areas that may contain cleaning odors, dust or other possible allergens.</div>
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<b><i>Apply:</i></b></div>
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Complete a required MidPointe Library System employment application found at: <u>
<a href="https://secure.entertimeonline.com/ta/6138957.jobs?ShowAllOpenings" id="OWA163f7b9c-6b6e-0666-bc9b-887637208c53" class="OWAAutoLink" style="color: rgb(0, 0, 0);">https://secure.entertimeonline.com/ta/6138957.jobs?ShowAllOpenings</a></u></div>
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<b><i>Inquiries:</i></b></div>
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The full job description for this opening is on our website at:</div>
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<u><a href="https://www.midpointelibrary.org/page/jobs" id="OWAc720d57e-5799-26db-babe-3d7b8ad82ea2" class="OWAAutoLink" style="color: rgb(0, 0, 0);">https://www.midpointelibrary.org/page/jobs</a></u>.
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Please, only call the library if you need assistance in completing the required online application.</div>
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<span style="line-height: normal;">Terri Manney</span></div>
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<span style="line-height: normal;">Human Resources Assistant</span></div>
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<span style="line-height: normal;">MidPointe Library System</span></div>
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<span style="line-height: normal;">125 S Broad St</span></div>
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<span style="line-height: normal;">Middletown OH 45044</span></div>
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<span style="font-size: 14pt; line-height: normal;">1.513.705.8516</span><br>
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