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<div class="WordSection1">
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><img width="325" height="154" style="width:3.3833in;height:1.6083in" id="Picture_x0020_5" src="cid:image001.png@01DAEE2C.DE582020"></span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:26.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:26.0pt;font-family:"Arial",sans-serif">WE’RE HIRING!<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Job Title:</span></b><span style="font-family:"Arial",sans-serif;color:black">
</span><span style="font-family:"Arial",sans-serif">IT Service Desk Specialist<span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:JA"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Location:
</span></b><span style="font-family:"Arial",sans-serif;color:black">Columbus Metropolitan Library,<b>
</b></span><span style="font-family:"Arial",sans-serif">Information Technology<span style="color:black">
<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-family:"Arial",sans-serif;color:black">Salary Range:
</span></b><span style="font-family:"Arial",sans-serif;color:black">$21.07 – $34.24 hourly</span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif;color:black">Our Diversity Statement</span></b><b><span style="font-size:12.0pt;font-family:"Aptos",sans-serif"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:11.25pt;background:white"><span style="font-family:"Arial",sans-serif;color:black">Open to all doesn’t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values
and that’s how we treat our candidates and employees. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif;color:black">About the Position:<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:11.25pt;background:white"><span style="font-family:"Arial",sans-serif;color:black">As an IT Service Desk Specialist, you are responsible for ensuring a positive customer experience by providing front line technical
support to all customers. You will support all desktop hardware, software, and telecommunications equipment. Candidates must possess strong verbal and written communication skills.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif;color:black">What You’ll Do:<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo6;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Effectively manages and responds to issues through multiple forms of inbounds requests, including in-person site visits, phone calls, e-mails, or ticketing applications.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo6;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Responds to all customer requests in a timely and professional manner.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo6;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Troubleshoot, maintain, and repair hardware and software remotely and onsite during branch visits.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo6;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Installs new software, performs system upgrades, ensures security updates, operating system, and other software updates are applied.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo6;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Analyze and perform repairs related to Mac OS systems, hardware and operating issues, and their peripherals.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo6;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Operate and troubleshoot most AV equipment and systems, projection systems, Crestron control systems and Videoconferencing & Audio-conferencing technologies.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo6;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Solves complex incidents and business problems and drives efforts to resolution by working with vendors and other support teams as needed.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo6;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Documents solution and reviews documentation for clarity and accuracy. Educates others so that common incidents and questions can be resolved independently in the future.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo6;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Strives to automate processes and create efficiencies and improvements in the request, incident and problem management processes.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo6;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Establishes successful working relationships with cross-functional staff as well as third party vendors and participates on complex cross-functional projects.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo6;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Facilitates communications, escalations and updates as needed.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo6;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Supports Microsoft AD domain management process and MECM/SCCM to provide a controlled support experience for all customers.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo6;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Performs desktop imaging, tablet and/or smart device deployments, and software installs.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo6;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Participates in internal 24x7 on-call support to ensure critical incident resolution.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif;color:black">Position Schedule<o:p></o:p></span></b></p>
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<li class="MsoListParagraph" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level1 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Monday – Friday 8:00am – 5:00pm</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:11.25pt;background:white"><span style="font-family:"Arial",sans-serif;color:black">Note: May be required to work weekends as part of rotating on-call schedule.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif;color:black">Minimum Qualifications:<o:p></o:p></span></b></p>
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<li class="MsoListParagraphCxSpFirst" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level1 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">High School Diploma or G.E.D required.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level1 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">1-3 years’ work experience required.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level1 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Combination of work experience and certifications in qualified fields (e.g. Help Desk and/or other technical background) preferred.
</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level1 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Certifications in a technology related field such as; CompTIA A+, Apple Certified Macintosh Technician (ACMT), and/or Certified Technology Specialist (CTS) for A/V support preferred.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level1 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">1-3 years' related Information Technology experience in a medium to large environment preferred.
</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ul>
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<li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level2 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Experience should include end user support in an ITIL based support organization.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level2 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Experience in supporting current Microsoft Windows Operating Systems including installation, configuration, and training.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level2 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Experience with configuration, deployment, and maintenance of desktop and laptop hardware from leading manufacturers, as well as printers, multifunction devices, scanners and monitors.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level2 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Strong troubleshooting capabilities with common software packages such as Microsoft Office, Mac OS, web browsers, and other desktop software.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level2 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Familiarity with user creation, maintenance, group policy, and security using Microsoft Active Directory.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level2 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Understanding and use of software packaging and distribution.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ul>
</ul>
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<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">1-3 years' experience with various desktop support software solutions such as; anti-virus/spyware, inventory, and monitoring systems preferred.
</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ul>
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<li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level2 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Demonstrated proficiency in computer operations, problem solving, and troubleshooting.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level2 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Demonstrated attention to detail and regard for quality.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level2 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Demonstrated ability to work well in a team environment.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ul>
</ul>
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<li class="MsoListParagraphCxSpMiddle" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level1 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Valid driver's license and personal reliable transportation required.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l4 level1 lfo2;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">On-call 24x7 to respond to emergency calls regarding desktop support and to perform off-hours tasks. May be required to work weekends as part of rotating on-call schedule.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:11.25pt;background:white"><b><span style="font-family:"Arial",sans-serif;color:black">What We Offer:
<o:p></o:p></span></b></p>
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<span style="font-size:11.0pt;font-family:"Arial",sans-serif">A robust <b>benefits package</b> that supports your physical, mental, and financial well-being.
<o:p></o:p></span></li></ul>
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<li class="MsoListParagraphCxSpMiddle" style="color:black;margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo4;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">Comprehensive <b>medical, dental, and vision plans</b> to meet your healthcare needs.
<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="color:black;margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo4;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">Access to <b>mental health resources</b> and
<b>employee assistance programs</b> for your peace of mind. <o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="color:black;margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo4;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">Generous <b>paid time off</b> and
<b>leave options</b> to balance your work and personal life. <o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="color:black;margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo4;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">Participation in the
<b>Ohio Public Employees Retirement System (OPERS)</b> and additional investment & savings plans.
<o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="color:black;margin-bottom:11.25pt;margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo4;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">A variety of <b>voluntary and supplemental insurance plans</b> to complement your lifestyle.<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:11.25pt;background:white"><span style="font-family:"Arial",sans-serif;color:black">View a comprehensive overview of our benefits:
</span><span style="color:black"><a href="https://www.columbuslibrary.org/employee-benefits/"><span style="font-family:"Arial",sans-serif">https://www.columbuslibrary.org/employee-benefits/</span></a></span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-family:"Arial",sans-serif;color:black">Apply Today!
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="background:white"><b><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:11.25pt;background:white"><span style="font-family:"Arial",sans-serif;color:black"><a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32cd786e-c6b9-4eee-afc2-3fdbcaeb90cb&ccId=19000101_000001&jobId=514426&lang=en_US">https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32cd786e-c6b9-4eee-afc2-3fdbcaeb90cb&ccId=19000101_000001&jobId=514426&lang=en_US</a></span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:11.25pt;background:white"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Deborah Plummer
</span></b><span style="font-family:"Arial",sans-serif">| <span style="color:#404040">
Talent Acquisition and Retention Manager</span><b> <o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Columbus Metropolitan Library</span></b><span style="font-family:"Arial",sans-serif"> │Human Resources<br>
96 S. Grant Ave │Columbus, OH 43215<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D"><br>
</span><span style="font-family:"Arial",sans-serif">614.849.1059 office </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><a href="mailto:dplummer@columbuslibrary.org">dplummer@columbuslibrary.org</a> │
<a href="https://www.columbuslibrary.org/">columbuslibrary.org</a></span><o:p></o:p></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif">My pronouns are: she/her/hers</span></i></b><o:p></o:p></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif"> </span></i><o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.columbuslibrary.org/"><span style="color:#1F497D;text-decoration:none"><img border="0" width="346" height="60" style="width:3.6in;height:.625in" id="x_Picture_x0020_1" src="cid:image002.png@01DAEE2C.DE582020"></span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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