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</v:shapetype><v:shape id="Picture_x0020_1" o:spid="_x0000_s1026" type="#_x0000_t75" href="https://library.ohio.gov/wps/wcm/connect/gov/b60c499a-c829-4b7a-ba45-911be5b7949d/September-2024_State.pdf?MOD=AJPERES&CONVERT_TO=url&CACHEID=ROOTWORKSPACE.Z18_79GCH8013HMOA06A2E16IV2082-b60c499a-c829-4b7a-ba45-911be5b7949d-p80nT.o" style='position:absolute;margin-left:0;margin-top:0;width:152.65pt;height:197.3pt;z-index:251658240;visibility:visible;mso-wrap-style:square;mso-width-percent:0;mso-height-percent:0;mso-wrap-distance-left:9pt;mso-wrap-distance-top:0;mso-wrap-distance-right:9pt;mso-wrap-distance-bottom:0;mso-position-horizontal:absolute;mso-position-horizontal-relative:text;mso-position-vertical:absolute;mso-position-vertical-relative:text;mso-width-percent:0;mso-height-percent:0;mso-width-relative:page;mso-height-relative:page' o:button="t">
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</v:shape><![endif]--><![if !vml]><a href="https://library.ohio.gov/wps/wcm/connect/gov/b60c499a-c829-4b7a-ba45-911be5b7949d/September-2024_State.pdf?MOD=AJPERES&CONVERT_TO=url&CACHEID=ROOTWORKSPACE.Z18_79GCH8013HMOA06A2E16IV2082-b60c499a-c829-4b7a-ba45-911be5b7949d-p80nT.o"><img border="0" width="204" height="263" style="width:2.1197in;height:2.7395in" src="cid:image004.jpg@01DB08ED.F1E06D10" align="right" hspace="12" title="" v:shapes="Picture_x0020_1"></a><![endif]><span style="font-family:"Source Sans 3",sans-serif"><a href="https://us02web.zoom.us/webinar/register/4316469293825/WN_RgEkj3FESY6RYwuGu4AniA#/registration">Register</a>
to attend Ryan Dowd’s next webinar.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif">When: September 19 at 2 p.m. ET</span></b><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif">Registration link:
</span></b><span style="font-family:"Source Sans 3",sans-serif"><a href="https://us02web.zoom.us/webinar/register/4316469293825/WN_RgEkj3FESY6RYwuGu4AniA#/registration" target="_blank">https://us02web.zoom.us/webinar/register/4316469293825/WN_RgEkj3FESY6RYwuGu4AniA#/registration</a><b> </b> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif">Topics Covered: Coaching: How to Coach Your Staff on De-escalation</span></b><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif">About the Training: </span></b><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l1 level1 lfo3"><span style="font-family:"Source Sans 3",sans-serif">Mistakes managers make when coaching employees in de-escalation. <o:p></o:p></span></li></ul>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l3 level1 lfo6"><span style="font-family:"Source Sans 3",sans-serif">Mistakes employees make in challenging situations (and what managers can do to help). <o:p></o:p></span></li></ul>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l2 level1 lfo9"><span style="font-family:"Source Sans 3",sans-serif">Activities managers can do with staff that improve de-escalation skills. <o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"> <br>
---- <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">A former director of a Chicago homeless shelter, Ryan Dowd is the author of <i>The Librarians Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict,
and Serving Everyone</i>. He travels all over the United States speaking to libraries about how to best help homeless patrons using empathy and respect. He also provides training to police departments, nonprofits and other organizations on how to compassionately
manage problematic behavior from troubled individuals. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">To access
<a href="https://library.ohio.gov/libraries/training-and-development/librarians-guide-to-homelessness" target="_blank">
The Librarian’s Guide to Homelessness</a> core training on Niche Academy, go to the State Library of Ohio’s <a href="https://library.ohio.gov/libraries/training-and-development" target="_blank"><b>Training and Professional Development page</b></a> and click
the homelessness training link. Once in Niche Academy, you will be prompted to login or create an account. Certificates will be issued within Niche Academy after the completion of the core training or webinar. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">If you have trouble accessing the training or upcoming webinar, email Erin Kelsey, Library Consultant at the State Library of Ohio at:
<a href="mailto:ekelsey@library.ohio.gov" target="_blank">ekelsey@library.ohio.gov</a>. <o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Source Sans 3",sans-serif">----------------------------------<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"><a href="https://library.ohio.gov/libraries/training-and-development/librarians-guide-to-homelessness" target="_blank">The Librarian’s Guide to Homelessness</a> core training purchased
by the State Library in 2019 and has been renewed through August 2025. The online training, authored by Ryan Dowd, is available for all Ohio public and academic library staff. The four-part training is an empathy-driven approach that provides best practices
for library staff on how to understand the homeless population and serve them better. There are also practical tips on how to deal with and de-escalate common situations and issues, and make staff feel empowered and safe. Archived webinars are available as
separate modules in Niche Academy. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"><a href="https://library.ohio.gov/wps/wcm/connect/gov/b60c499a-c829-4b7a-ba45-911be5b7949d/September-2024_State.pdf?MOD=AJPERES&CONVERT_TO=url&CACHEID=ROOTWORKSPACE.Z18_79GCH8013HMOA06A2E16IV2082-b60c499a-c829-4b7a-ba45-911be5b7949d-p80nT.o">Download
and share the flyer</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">###<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0E3F75"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img border="0" width="268" height="80" style="width:2.7916in;height:.8333in" id="Picture_x0020_1" src="cid:image003.png@01DB08EC.C166DE90" alt="A picture containing text
Description automatically generated"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0E3F75">Marsha McDevitt-Stredney<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">Director, Marketing & Communications<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">State Library of Ohio<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">274 E. 1<sup>st</sup> Avenue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">Columbus, OH 43201<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">Tel: 614.644.6875<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0"><a href="mailto:marshams@library.ohio.gov"><span style="color:#0070C0">marshams@library.ohio.gov</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0"><a href="https://library.ohio.gov/"><span style="color:#0070C0">library.ohio.gov</span></a><u><o:p></o:p></u></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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