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<p align="center" style="margin:0in;text-align:center;line-height:12.6pt"><strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">A Note From the</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p align="center" style="margin:0in;text-align:center;line-height:12.6pt"><strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Executive Director</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p align="center" style="margin:0in;text-align:center;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">We’re excited to partner with Aegis 360 to design a customer service simulation specifically for library staff, and we need your help! This innovative
simulation will enhance customer service skills and prepare staff for a range of interactions from routine to challenging. <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">We’re also exploring ways to use this simulation in
<strong><span style="font-family:"Arial",sans-serif">future continuing education</span></strong>,
<strong><span style="font-family:"Arial",sans-serif">consulting services</span></strong>, and even as a
<strong><span style="font-family:"Arial",sans-serif">possible vendor discount</span></strong> to maximize its value to our member libraries. <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">To make this simulation as impactful as possible,
<strong><span style="font-family:"Arial",sans-serif">we’re gathering real-life customer service stories from libraries like yours</span></strong>! <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">We’re looking for: <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
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<strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif">Positive experiences</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif">: Moments when staff went above and beyond to assist a patron. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.6pt;mso-list:l0 level1 lfo1">
<strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif">Challenging situations</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif">: Instances where resolving an issue was particularly difficult. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ul>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Tell us what happened and how you, your colleague, or your team responded. Your stories will help us create realistic scenarios that reflect the
unique dynamics of library customer service. By contributing, you’ll be playing a key role in shaping a training tool that empowers library staff to provide exceptional service while addressing the specific needs of library communities. <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Please click this
<a href="https://mms.neo-rls.org/ct.php?lid=349826507&mm=111967560683">survey link
</a>to provide your scenarios. <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Thank you for helping us bring this project to life! <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Ragan <o:p></o:p></span></p>
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<img border="0" width="275" height="200" style="width:2.868in;height:2.0833in" id="_x0000_i1041" src="https://d15k2d11r6t6rl.cloudfront.net/pub/8ziy/om4q4zpg/6rj/7vf/px7/Learning%20Levels%20Graphic.jpg"><o:p></o:p></p>
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<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">1/30/2025<o:p></o:p></span></p>
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<p style="margin:0in;line-height:12.6pt"><strong><span style="font-family:"Arial",sans-serif;color:black">February</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><o:p></o:p></span></p>
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<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">2/4/2025<o:p></o:p></span></p>
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<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">2/5/2025<br>
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<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">2/6/2025
<o:p></o:p></span></p>
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Simultaneously</span><strong><span style="font-family:"Arial",sans-serif"> (I)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">2/12/2025<o:p></o:p></span></p>
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(I)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">2/13/2025<o:p></o:p></span></p>
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(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">2/18/2025<br>
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<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=349844837&mm=111967560683"><strong><span style="font-family:"Arial",sans-serif;color:black">NEW-</span></strong><span style="color:#4444DD">Understanding
Race and Racism </span><strong><span style="font-family:"Arial",sans-serif">(I)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">2/19/2025<o:p></o:p></span></p>
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<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">2/20/2025<br>
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<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=349847281&mm=111967560683"><strong><span style="font-family:"Arial",sans-serif;color:black">NEW-</span></strong><span style="color:#4444DD">Understanding
the Basics of Microsoft Excel</span><strong><span style="font-family:"Arial",sans-serif"> (F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">2/27/2025<o:p></o:p></span></p>
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<p style="margin:0in;line-height:12.6pt"><strong><span style="font-family:"Arial",sans-serif;color:black">March</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">NEW-</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=349848503&mm=111967560683"><span style="color:#4444DD">How
to Develop a Staff-Led Diversity Campaign:<br>
Leading Community Change Through the Library</span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">3/6/2025<br>
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<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">3/12/2025<br>
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<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">NEW-</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=349850947&mm=111967560683"><span style="color:#4444DD">Two
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<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">3/13/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=349852169&mm=111967560683"><span style="color:#4444DD">Checking out Software Licenses: Expanding Equitable
Access and Maximizing License-Use Efficiency </span><strong><span style="font-family:"Arial",sans-serif">(I)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">3/19/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=349853391&mm=111967560683"><strong><span style="font-family:"Arial",sans-serif;color:#4444DD">-</span></strong><span style="color:#4444DD">Emergency
Preparedness Stations: Staff Readiness in Emergency Response Situations </span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">3/20/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-family:"Arial",sans-serif;color:black">NEW-April</span></strong><span style="font-family:"Arial",sans-serif;color:black"><br>
<br>
</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=349854613&mm=111967560683"><span style="color:#4444DD">Sharpening Your Excel Skills
</span><strong><span style="font-family:"Arial",sans-serif">(I)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">4/8/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=349855835&mm=111967560683"><span style="color:#4444DD">The Adult Programming Equation
</span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">4/9/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=349857057&mm=111967560683"><span style="color:#4444DD">Quiet Leadership:<br>
Foster your identity as an introverted or quiet leader to inspire beyond words (<strong><span style="font-family:"Arial",sans-serif">F)</span></strong></span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">4/17/2025<o:p></o:p></span></p>
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<p style="margin:0in;line-height:12.6pt"><strong><span style="font-family:"Arial",sans-serif;color:#555555">NEO-RLS Newsletter Returns January 8th!</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Our newsletter will take a brief break for the holidays but will return on Wednesday, January 8th, 2024. We wish you a joyous holiday season
and look forward to connecting with you in the new year!<o:p></o:p></span></p>
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<p style="margin:0in;line-height:12.6pt"><strong><span style="font-family:"Arial",sans-serif;color:#555555">Thank You for Returning Your 2025-2026 Letters of Intent!</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Thank you to everyone who has already submitted their
<strong><span style="font-family:"Arial",sans-serif">2025-2026 Letters of Intent</span></strong>! Your continued partnership ensures that we can deliver the services and support your library needs. If you haven’t had a chance to return your Letter of Intent
yet, there’s still time! Please submit it by <strong><span style="font-family:"Arial",sans-serif">December 31, 2024.</span></strong><o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">If you have any questions or need a copy of your letter, don’t hesitate to reach out to<br>
<a href="mailto:ragan.snead@neo-rls.org" target="_blank" title="ragan.snead@neo-rls.org">ragan.snead@neo-rls.org</a>.<o:p></o:p></span></p>
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<a href="https://mms.neo-rls.org/ct.php?lid=349830173&mm=111967560683" target="_blank"><span style="text-decoration:none"><img border="0" width="900" height="200" style="width:9.375in;height:2.0833in" id="_x0000_i1037" src="https://d15k2d11r6t6rl.cloudfront.net/pub/8ziy/om4q4zpg/dnt/jzf/kd7/What%20Does%20It%20Mean%20to%20be%20Anti-Racist%20slide.jpg"></span></a><o:p></o:p></p>
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<p style="margin:0in;line-height:12.6pt"><strong><span style="font-family:"Arial",sans-serif;color:#555555">CSLP Slogan/Theme Survey</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
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<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Each year the Collaborative Summer Library Program seeks feedback from library staff in Ohio and across the country for future summer slogan
and theme suggestions. Now is the time be heard! Please complete this brief survey
<strong><span style="font-family:"Arial",sans-serif"><a href="https://mms.neo-rls.org/ct.php?lid=349859501&mm=111967560683">https://forms.gle/wL3Bmyc1Bg4dxuuY7</a></span></strong> to suggest a slogan for the 2028 theme of Mythical Creatures and a fresh new
theme for 2029. <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Some tips for developing themes and slogans:<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Adaptable for all ages<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Translatable into Spanish<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Culturally sensitive and thoughtful<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Avoid puns and wordplay<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Catchy, memorable, concise<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Inclusive, accessible, applicable across settings<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">For a list of previous themes and slogans go to:
<a href="https://mms.neo-rls.org/ct.php?lid=349860723&mm=111967560683">https://www.cslpreads.org/themes-and-slogans/</a>. Please share your suggestions
<a href="https://mms.neo-rls.org/ct.php?lid=349859501&mm=111967560683">via the survey</a> by Sunday, February 2.<o:p></o:p></span></p>
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<p style="margin:0in;mso-line-height-alt:10.8pt"><strong><span style="font-family:"Arial",sans-serif;color:#555555">E-Rate December 2024 Updates</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">Begin Your FY 2025 Bidding If You Haven’t Started
</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">– If you have a contract that needs to be rebid or seek Category 2 funding for FY 2025, be prepared to file a Form 470. How do you know if you have to bid? Here’s a reminder:<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">1) If a service is covered on a Month-to-Month basis (meaning no contract exists – these are mostly cable modem-type services)
<strong><span style="font-family:"Arial",sans-serif">AND </span></strong>your services do not qualify for the
<a href="https://mms.neo-rls.org/ct.php?lid=349861945&mm=111967560683">CABIO bidding exemption</a>;<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">2) At the beginning of any new contract. Note: If you posted a Form 470 in a previous year and then signed a multi-year contract that expires
on or after June 30, 2026, you are not required to file a Form 470 for FY 2025.<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">3) If you’re upgrading service and the upgrades and associated prices are not included in the original contract.<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">Extending an Existing Contract for FY 2025</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">
- If your original contract includes (finite, not open-ended) voluntary extensions and you wish to exercise one of those extensions for FY 2025, be certain to notify the vendor in writing of that decision before the Form 471 is filed. USAC will ask for a copy
of that written notification during PIA review, so be sure to retain evidence of that notification.<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">Spam/Robo Bids</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> – We have all experienced receiving
spam or “robo” bids when filing the Form 470. We have raised our concerns about these bids with USAC on multiple occasions, and they have provided the following guidance/requirements and advice for language to include with your Form 470 or RFP:<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">“All bids received should be retained during the competitive bidding process. Disqualification factors can be applied to bids received that do
not meet minimum bid requirements, do not include site- or project-specific details, and/or are not responsive to the applicant’s requests. Applicants may include language in their FCC Form 470 narrative or request for proposal (RFP), such as, “SPAM and/or
robotic responses will not be considered valid bid responses and will be disqualified from consideration.” By doing this, applicants can disqualify bids based on this factor. The decision to disqualify any non-responsive bids should also be memorialized and
retained to demonstrate compliance with the E-Rate competitive bidding rules.” <o:p>
</o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">FY 2025 Form 471 Window Dates</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">—The Form 471
window filing dates have not yet been announced. We expect to have the dates before the holiday break, and they will be very similar to previous years, which is that the window will open mid-January and close mid-late March. The Form 470 deadline will determine
the Form 470 deadline. <strong><span style="font-family:"Arial",sans-serif">I will provide Form 471 webinars in late January/early February, and conduct both Category 1 and Category 2 sessions. So, watch for the training dates.</span></strong>
<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">Do You Have Category 2 Funding Remaining?</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">
Don’t forget that FY 2025 is the 5th and final year of the current 5-year Category 2 budget cycle! To view your remaining C2 budget for FY 2025, use USAC’s C2 Budget Data Tool at
<a href="https://mms.neo-rls.org/ct.php?lid=349863167&mm=111967560683">https://opendata.usac.org/E-rate/E-Rate-C2-Budget-Tool-FY2021-/8z69-hkn7</a>. Use the filter on the right side of the page to select your BEN. Unused C2 budgets will not roll over into FY
2026, but a new C2 budget cycle will begin on 7/1/2026. <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">FY 2024 Form 486s</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> – The Form 486 deadline
is 120 days from the FCDL date or the service start date (typically July 1st), whichever is later. If you file your Form 486 after the original deadline, you must also file an appeal with USAC to request that the Service Start Date be adjusted to 7/1/2024
so you don’t lose any E-rate funding. If you requested Internal Connections, a one-time purchase, and the purchase/installation is completed after 7/1/2024, be sure to update the date when filing the Form 486.
<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">Off-Campus Wi-Fi Hotspot Eligibility and Calculator</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">
– Although there is some uncertainty about how the incoming administration will regard off-campus hotspots, schools, and libraries that need this service should proceed with their plans but consider signing contracts that are contingent on receiving an E-Rate
funding commitment. USAC has created a helpful hotspot budget calculation tool to help schools and libraries determine the maximum amount of funding they may request each funding year at:
<a href="https://mms.neo-rls.org/ct.php?lid=349864389&mm=111967560683">https://opendata.usac.org/stories/s/d5st-k49w</a>. Also, USAC has extensive resources related to this new initiative at:
<a href="https://mms.neo-rls.org/ct.php?lid=349865611&mm=111967560683">https://www.usac.org/e-rate/applicant-process/before-you-begin/off-premises-wi-fi-hotspots-summary-overview/</a>.
<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">EPC Log-in Errors and How to Resolve
</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">- In the last few months, many have reported they are continuing to receive the following error message when logging into EPC after they go through multi-factor authentication:
“AuthSDKError: Unable to parse a token from the URL”. To overcome this error, try the following:<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">1) Clear your cache and allow third-party cookies.<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">2) Press and hold the ‘CTRL’ key on your keyboard. While holding the ‘CTRL’ key, press the ‘F5’ key once to perform a hard refresh.<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">3) After receiving the error, enter this URL, which often takes you directly into EPC without requiring a new authentication:
<a href="https://mms.neo-rls.org/ct.php?lid=349866833&mm=111967560683">https://portal.usac.org</a>.<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555">If you have any questions, please don’t hesitate to contact me at
<a href="https://mms.neo-rls.org/ct.php?lid=349868055&mm=111967560683">lorrie.germann@education.ohio.gov</a>.<o:p></o:p></span></p>
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<strong><span style="font-size:16.5pt;font-family:"Arial",sans-serif;color:#0023FF">Did someone forward you this newsletter? Click
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