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<p align="center" style="margin:0in;text-align:center;line-height:12.6pt"><strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">A Note from the</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p align="center" style="margin:0in;text-align:center;line-height:12.6pt"><strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Executive Director</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p align="center" style="margin:0in;text-align:center;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Join Us for the
</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><a href="https://mms.neo-rls.org/ct.php?lid=369201317&mm=116749418985"><strong><span style="font-family:"Arial",sans-serif">Day for Collection Management and Technical
Services</span></strong></a><strong><span style="font-family:"Arial",sans-serif">!</span></strong> <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">We’re excited to invite you to a full day dedicated to collection management and technical services on
<strong><span style="font-family:"Arial",sans-serif">Thursday, May 8, 2025, from 9:30 AM – 3:30 PM at Twinsburg Public Library</span></strong>. This in-person event will feature expert speakers covering key topics to help you enhance your library’s collections
and technical processes. <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">The day will kick off with
<em><span style="font-family:"Arial",sans-serif">"Curating Community Collections: The Critical Role of Technical Services,"</span></em> an interactive session exploring the impact of diversity in collections and how selectors, acquisition teams, catalogers,
and processors can work together to meet community needs. Presenters Wendy Bartlett and Mary Schreiber will provide practical insights into diversity audits, selection and acquisition strategies, and ways to avoid common pitfalls in cataloging and processing.
<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Next,
<em><span style="font-family:"Arial",sans-serif">"Cataloging Unusual Items"</span></em> will dive into the world of non-traditional library materials. Whether your library is adding tools, toys, or even ukuleles to its catalog, presenter Mist Alvaro will guide
you through best practices for cataloging unique items, maximizing searchability, and using a template to simplify the process. <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Finally,
<em><span style="font-family:"Arial",sans-serif">"Take Advantage: Strategies for Successful Management of Your Library’s OverDrive Collection"
</span></em>will offer tips for optimizing your OverDrive Advantage collection. Presenter Kristin Casale will share techniques for setting holds ratios, staying within budget, and maximizing circulation while working within a consortium. <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">The day will conclude with a roundtable<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">discussion, allowing attendees to ask questions, share experiences, and collaborate with peers. Don't miss this valuable opportunity,
<a href="https://mms.neo-rls.org/ct.php?lid=369201317&mm=116749418985">register today</a>! <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Ragan <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
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<p style="margin:0in;line-height:12.6pt"><strong><span style="font-family:"Arial",sans-serif;color:black">Don't Miss a Webinar or a Workshop</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-family:"Arial",sans-serif;color:black">February</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369202539&mm=116749418985"><span style="color:#4444DD">Building Joy-Centric Libraries: an Experiential
Approach</span><strong><span style="font-family:"Arial",sans-serif"> (F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">2/20/2025<br>
<br>
<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369203761&mm=116749418985"><span style="color:#4444DD">Public Relations and Marketing Virtual Networking
Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">2/25/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369204983&mm=116749418985"><span style="color:#4444DD">New Supervisors' Academy
</span><strong><span style="font-family:"Arial",sans-serif">(I)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">2/26/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369206205&mm=116749418985"><span style="color:#4444DD">Understanding the Basics of Microsoft Excel</span><strong><span style="font-family:"Arial",sans-serif">
(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">2/27/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-family:"Arial",sans-serif;color:black">March</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369207427&mm=116749418985"><span style="color:#4444DD">Guided Reading Round Table (GRRT): Biographical
Historical Fiction</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">3/4/2025<br>
<a href="https://mms.neo-rls.org/ct.php?lid=369208649&mm=116749418985"><span style="color:#4444DD">Preparing for and Managing Difficult Patron Interactions</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">3/5/2025<br>
<br>
<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369209871&mm=116749418985"><span style="color:#4444DD">Directors/Deputy Directors Virtual Networking
Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">3/5/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369211093&mm=116749418985"><span style="color:#4444DD">Circulation Networking Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">3/6/2025<br>
<a href="https://mms.neo-rls.org/ct.php?lid=369212315&mm=116749418985"><span style="color:#4444DD">Cultivating Your Resilience to Avoid Burnt Out: Managing Stress, Appreciation Inequalities, and Workload Demands</span><strong><span style="font-family:"Arial",sans-serif">
(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">3/12/2025<br>
<br>
<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369213537&mm=116749418985"><span style="color:#4444DD">Two Perspectives on Legal Reference Services
</span><strong><span style="font-family:"Arial",sans-serif">(I)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">3/13/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369214759&mm=116749418985"><span style="color:#4444DD">Checking out Software Licenses: Expanding Equitable
Access and Maximizing License-Use Efficiency </span><strong><span style="font-family:"Arial",sans-serif">(I)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">3/19/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369200095&mm=116749418985"><span style="color:#4444DD">Emergency Preparedness Stations: Staff Readiness
in Emergency Response Situations </span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">3/20/2025<br>
<br>
<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369215981&mm=116749418985"><span style="color:#4444DD">Diversity, Equity, Inclusion, & Accessibility
Networking Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">3/20/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369217203&mm=116749418985"><span style="color:#4444DD">A Deeper Dive into the Science of Reading</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">3/26/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-family:"Arial",sans-serif;color:black">April</span></strong><b><span style="font-family:"Arial",sans-serif;color:black"><br>
<br>
</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369218425&mm=116749418985"><span style="color:#4444DD">Customer Service Conference: Perspectives, Possibilities,
and Practices </span><strong><span style="font-family:"Arial",sans-serif">(I)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">4/3/2025
<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369219647&mm=116749418985"><span style="color:#4444DD">Sharpening Your Excel Skills
</span><strong><span style="font-family:"Arial",sans-serif">(I)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">4/8/2025<br>
<br>
<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369220869&mm=116749418985"><span style="color:#4444DD">Training / Staff Development Networking Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">4/8/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369222091&mm=116749418985"><span style="color:#4444DD">The Adult Programming Equation
</span><strong><span style="font-family:"Arial",sans-serif">(F)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">4/9/2025<br>
<br>
<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369223313&mm=116749418985">I<span style="color:#4444DD">T Networking Meeting - Online Via Zoom</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">4/9/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369224535&mm=116749418985"><span style="color:#4444DD">AI Ethics: A Library Perspective</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">4/16/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369225757&mm=116749418985"><span style="color:#4444DD">Quiet Leadership:<br>
Foster your identity as an introverted or quiet leader to inspire beyond words (<strong><span style="font-family:"Arial",sans-serif">F)</span></strong></span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">4/17/2025<br>
<br>
<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369226979&mm=116749418985"><span style="color:#4444DD">Adult Services Virtual Networking Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">4/29/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369228201&mm=116749418985"><span style="color:#4444DD">Managing Challenging Interactions with Colleagues
and Staff</span><strong><span style="font-family:"Arial",sans-serif"> (I)</span></strong></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">4/30/2025 <o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-family:"Arial",sans-serif;color:black">May</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><br>
<br>
<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369229423&mm=116749418985"><span style="color:#4444DD">Guided Reading Round Table (GRRT): Historical
Mystery Fiction</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">5/6/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369230645&mm=116749418985"><span style="color:#4444DD">Time Management Yours and Theirs</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">5/7/2025<br>
<br>
<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369201317&mm=116749418985"><span style="color:#4444DD">A Day for Collection Management and Technical
Services</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">5/8/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369231867&mm=116749418985"><span style="color:#4444DD">Google Forms: Gather all the Things for Action</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">5/13/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369233089&mm=116749418985"><span style="color:#4444DD">Youth Services (Children & Teen) Virtual Networking
Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">5/13/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369234311&mm=116749418985"><span style="color:#4444DD">Outreach Networking Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">5/28/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369235533&mm=116749418985"><span style="color:#4444DD">Construction and Facilities Networking Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">5/29/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-family:"Arial",sans-serif;color:black">June</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369236755&mm=116749418985"><span style="color:#4444DD">Genealogy Networking Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">6/3/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369237977&mm=116749418985"><span style="color:#4444DD">Special Libraries Network Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">6/11/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369239199&mm=116749418985"><span style="color:#4444DD">Makerspace Networking Meeting</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">6/12/2025<o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue"><a href="https://mms.neo-rls.org/ct.php?lid=369240421&mm=116749418985"><span style="color:#4444DD">Quiet Leadership 2.0: Distinguish your leadership
capabilities, build confidence, and pathways to find support as a quiet leader</span></a><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:blue">6/18/2025<o:p></o:p></span></p>
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<p style="margin:0in;line-height:14.4pt"><strong><span style="font-family:"Arial",sans-serif;color:#555555">Don't Miss NEO-RLS First Ever Customer Service Conference</span></strong><span style="font-family:"Arial",sans-serif;color:#555555"><br>
<strong><span style="font-family:"Arial",sans-serif">Perspectives, Possibilities, and Practices</span></strong><o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><strong><span style="font-family:"Arial",sans-serif;color:#555555">Thursday, April 3, 2025</span></strong><span style="font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><strong><span style="font-family:"Arial",sans-serif;color:#555555">Hilton Garden Inn, Twinsburg</span></strong><span style="font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><strong><span style="font-family:"Arial",sans-serif;color:#555555">9:30 AM -4:00 PM</span></strong><span style="font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
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<p style="margin:0in;line-height:14.4pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">We are excited to share this dynamic customer service conference designed specifically for frontline library staff. As the heart and face of
every library, frontline employees play a vital role in creating welcoming, inclusive, and impactful experiences for patrons. This conference is your opportunity to network with your peers, explore new perspectives, discover new possibilities and come away
with practical tools to better assist you, the library and your patrons.</span><span style="font-family:"Arial",sans-serif;color:#555555">
<o:p></o:p></span></p>
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<p style="margin:0in;line-height:14.4pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Keynote: The Don’t Eat the Red Frog session is interactive and fun-filled with information and experiences that you’ll be using to more effectively
handle your angry and difficult customers.</span><span style="font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
<p style="margin:0in;mso-line-height-alt:10.8pt"><span style="font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:14.4pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Breakout Sessions:</span><span style="font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
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<strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif">Empathize to Innovate</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#555555;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.6pt;mso-list:l0 level1 lfo1">
<strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif">Scripts for Mastering Difficult Conversations</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#555555;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.6pt;mso-list:l0 level1 lfo1">
<strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif">The Quiet Approach to Serving Customers: Helping Introverts Excel in Customer Service</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#555555;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.6pt;mso-list:l0 level1 lfo1">
<strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif">The Phenomenon of Library Anxiety</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#555555;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.6pt;mso-list:l0 level1 lfo1">
<strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif">A Firm Grasp: Utilizing Body Language to Increase Safety and Decrease Conflict</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#555555;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.6pt;mso-list:l0 level1 lfo1">
<strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif">Packing our Briefcase with Superpowers for the Library!</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ul>
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<p style="margin:0in;line-height:14.4pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Click the
<a href="https://mms.neo-rls.org/ct.php?lid=369218425&mm=116749418985" target="_blank">
event link </a>for more information and to register.</span><span style="font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
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<p style="margin:0in;line-height:12.6pt"><strong><span style="font-family:"Arial",sans-serif;color:#555555"> Survey request send on behalf of Library Social Service Research Team at Indiana University Indianapolis</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"> </span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Phase 2 online survey, in partnership with
<a href="https://mms.neo-rls.org/ct.php?lid=369242865&mm=116749418985">The Association of Rural & Small Libraries</a>.</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
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<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">This survey is intended to explore the current rural library services that have been expanding to meet diversifying community needs and their
impact on local communities.<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">You are invited to participate in the survey if you identify your library as a rural or small library. If you're unsure, a rural and small library
is generally considered one that serves a community with a population of approximately under 25,000. However, this is not a strict criterion for defining rural & small status.<o:p></o:p></span></p>
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<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">We would be very grateful if you would take the time to fill out our survey.<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">The survey should take about 20 minutes to complete. Deadline for survey responses is March 14, 2025 (Though we would very much appreciate input
earlier than this date.)<o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">Information about the project is available on the project website:<strong><span style="font-family:"Arial",sans-serif">
</span></strong><a href="https://mms.neo-rls.org/ct.php?lid=369244087&mm=116749418985">https://blogs.iu.edu/plss/</a><o:p></o:p></span></p>
<p style="margin:0in;line-height:10.8pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"> <o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555">To participate, click
<a href="https://mms.neo-rls.org/ct.php?lid=369245309&mm=116749418985">Take the survey</a> or the link below:
</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
<p style="margin:0in;line-height:12.6pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"><a href="https://mms.neo-rls.org/ct.php?lid=369245309&mm=116749418985">https://iu.co1.qualtrics.com/jfe/form/SV_79Eyi1M391SKKG2</a> <o:p></o:p></span></p>
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<strong><span style="font-size:16.5pt;font-family:"Arial",sans-serif;color:#0023FF">Did someone forward you this newsletter? Click
<a href="https://mms.neo-rls.org/ct.php?lid=369246531&mm=116749418985" target="_blank">
<span style="color:#0023FF">here </span></a>to create your own account.</span></strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555"><o:p></o:p></span></p>
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