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<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif"> Title: Teenagers Part 1: How to Manage Problematic Behavior <o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif">When: July 10, 2025, 2 p.m. ET <o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif">Topics Covered:
<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Source Sans 3",sans-serif">Why teens test boundaries (and what you should do about it) <o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Source Sans 3",sans-serif">How “respect” works with teenagers <o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-family:"Source Sans 3",sans-serif">Two things you should NEVER do when dealing with teens <o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif">Register</span></b><span style="font-family:"Source Sans 3",sans-serif"> to attend at:
<b><span style="color:#215F9A"><a href="https://us02web.zoom.us/webinar/register/4316469293825/WN_aDl_IUPMRGaii98gHlZH3Q#/registration">https://us02web.zoom.us/webinar/register/4316469293825/WN_aDl_IUPMRGaii98gHlZH3Q#/registration</a><o:p></o:p></span></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"><a href="https://library.ohio.gov/wps/wcm/connect/gov/b60c499a-c829-4b7a-ba45-911be5b7949d/HomelessnessTraining-July-2025.pdf?MOD=AJPERES&CONVERT_TO=url&CACHEID=ROOTWORKSPACE.Z18_79GCH8013HMOA06A2E16IV2082-b60c499a-c829-4b7a-ba45-911be5b7949d-pvGFZmD">Download
flyer</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">---- <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">A former director of a Chicago homeless shelter, Ryan Dowd is the author of <i>The Librarians Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict,
and Serving Everyone</i>. He travels all over the United States speaking to libraries about how to best help homeless patrons using empathy and respect. He also provides training to police departments, nonprofits and other organizations on how to compassionately
manage problematic behavior from troubled individuals. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">To access
<span style="color:#0E3F75"><a href="https://library.ohio.gov/libraries/training-and-development/librarians-guide-to-homelessness" target="_blank"><span style="color:#0E3F75">The Librarian’s Guide to Homelessness</span></a></span> core training on Niche Academy,
go to the State Library of Ohio’s <span style="color:#0E3F75"><a href="https://library.ohio.gov/libraries/training-and-development" target="_blank"><b><span style="color:#0E3F75">Training and Professional Development page</span></b></a> and
</span>click the homelessness training link. Once in Niche Academy, you will be prompted to login or create an account. Certificates will be issued within Niche Academy after the completion of the core training or webinar. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">If you have trouble accessing the training or upcoming webinar, email Erin Kelsey, Library Consultant at the State Library of Ohio at:<span style="color:#0E3F75"><a href="mailto:ekelsey@library.ohio.gov" target="_blank"><span style="color:#0E3F75">
ekelsey@library.ohio.gov</span></a>.</span> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif;color:#0E3F75"><a href="https://library.ohio.gov/libraries/training-and-development/librarians-guide-to-homelessness" target="_blank"><span style="color:#0E3F75">The Librarian’s Guide
to Homelessness</span></a></span><span style="font-family:"Source Sans 3",sans-serif"> core training purchased by the State Library in 2019 and has been renewed through August 2025. The online training, authored by Ryan Dowd, is available for all Ohio public
and academic library staff. The four-part training is an empathy-driven approach that provides best practices for library staff on how to understand the homeless population and serve them better. There are also practical tips on how to deal with and de-escalate
common situations and issues, and make staff feel empowered and safe. Archived webinars are available as separate modules in Niche Academy. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">###<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0E3F75"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img border="0" width="268" height="80" style="width:2.7916in;height:.8333in" id="Picture_x0020_1" src="cid:image001.png@01DBF000.21FF0930" alt="A picture containing text
Description automatically generated"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0E3F75">Marsha McDevitt-Stredney<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">Director, Marketing & Communications<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">State Library of Ohio<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">274 E. 1<sup>st</sup> Avenue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">Columbus, OH 43201<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">Tel: 614.644.6875<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0"><a href="mailto:marshams@library.ohio.gov"><span style="color:#0070C0">marshams@library.ohio.gov</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0"><a href="https://library.ohio.gov/"><span style="color:#0070C0">library.ohio.gov</span></a><u><o:p></o:p></u></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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