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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0E3F75">Marsha McDevitt-Stredney<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">Director, Marketing & Communications<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">State Library of Ohio<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">274 E. 1<sup>st</sup> Avenue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">Columbus, OH 43201<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">Tel: 614.644.6875<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0"><a href="mailto:marshams@library.ohio.gov">marshams@library.ohio.gov</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0"><a href="https://library.ohio.gov/">library.ohio.gov</a><u><o:p></o:p></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"> Mcdevitt-Stredney, Marsha
<br>
<b>Sent:</b> Tuesday, March 3, 2026 10:39 AM<br>
<b>To:</b> 'smlibs@lists.library.ohio.gov' <smlibs@lists.library.ohio.gov><br>
<b>Subject:</b> Interactive webinar Q&A session with Ryan Dowd<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">Submit a question and register for Ryan Dowd’s next live training. <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif">Q&A with Ryan</span></b><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif">When: March 12, 2026, 2 p.m. ET</span></b><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif">Topics Covered:
</span></b><span style="font-family:"Source Sans 3",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">Have a question? Now is the time to ask with our exclusive interactive webinar Q&A session with Ryan. With over 20+ years of experience working and running Hesed House (a homeless shelter
in the suburbs of Chicago), he is ready to answer your questions regarding homelessness, mental illness, substance abuse, backup, and much more! <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Source Sans 3",sans-serif">If your staff have questions for Ryan, please submit them by March 10th using this link:
<span style="color:#0070C0"> </span></span></b><span style="font-family:"Source Sans 3",sans-serif;color:#0070C0"><a href="https://trail.homelesslibrary.co/api/t/c/usr_cs5Rq2C3q8hqrg4Hc/tsk_hep4eYQgHdhuXsPXA/enc_U2FsdGVkX18XJl3rzD7q58kXQ4CFH_H-oNREYHiCz6Q_tOMghy9DDbfcZ67N5xIUdWltiQ3Pv5pw0JAm7PqG5gQBagQ7m3TjRncWBykwRLU=" target="_blank"><b>https://forms.gle/L1vA4sL7AWojnUf39</b></a> </span><span style="font-family:"Source Sans 3",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">---- <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">A former director of a Chicago homeless shelter, Ryan Dowd is also the author of
<i>The Librarians Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone</i>. He travels across the United States, speaking to libraries about how to help homeless patrons using empathy and respect.
Additionally, he offers training to police departments, nonprofits, and other organizations on compassionately managing challenging behavior from individuals in distress.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">To access
<a href="https://library.ohio.gov/libraries/training-and-development/librarians-guide-to-homelessness" target="_blank">
<i>The Librarian’s Guide to Homelessness</i></a> core training on Niche Academy, go to the State Library of Ohio’s <a href="https://library.ohio.gov/libraries/training-and-development" target="_blank"><b><i>Training and Professional Development page</i></b></a> and
click the homelessness training link. Once in Niche Academy, you will be prompted to login or create an account. Certificates will be issued within Niche Academy after the completion of the core training or webinar. <a href="https://library.ohio.gov/libraries/training-and-development/librarians-guide-to-homelessness" target="_blank"><i>The
Librarian’s Guide to Homelessness</i></a> core training purchased by the State Library in 2019 and has been renewed through August 2026. The online training, authored by Ryan Dowd, is available for all Ohio public and academic library staff. The four-part
training is an empathy-driven approach that provides best practices for library staff on how to understand the homeless population and serve them better. There are also practical tips on how to deal with and de-escalate common situations and issues, and make
staff feel empowered and safe. Archived webinars are available as separate modules in Niche Academy. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">If you have trouble accessing the training or upcoming webinar, email Erin Kelsey, Library Consultant at the State Library of Ohio at:
<a href="mailto:ekelsey@library.ohio.gov" target="_blank"><i>ekelsey@library.ohio.gov</i></a>. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">Registration Link:
<b> </b><a href="https://us02web.zoom.us/webinar/register/4316469293825/WN_tKI2FqgvQsKPVd0MCojKlg#/registration" target="_blank"><b>https://us02web.zoom.us/webinar/register/4316469293825/WN_tKI2FqgvQsKPVd0MCojKlg#/registration</b></a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif">###<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0E3F75"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img border="0" width="268" height="80" style="width:2.7916in;height:.8333in" id="Picture_x0020_1" src="cid:image001.png@01DCAA5C.2356B370" alt="A picture containing text
Description automatically generated"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0E3F75">Marsha McDevitt-Stredney<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">Director, Marketing & Communications<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">State Library of Ohio<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">274 E. 1<sup>st</sup> Avenue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">Columbus, OH 43201<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">Tel: 614.644.6875<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0"><a href="mailto:marshams@library.ohio.gov">marshams@library.ohio.gov</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0"><a href="https://library.ohio.gov/">library.ohio.gov</a><u><o:p></o:p></u></span></p>
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