[OPLINTECH] Office of Information Technology Customer Update - June 25, 2004

Corroto, Vince vince.corroto@ohio.gov
Fri, 25 Jun 2004 14:41:30 -0400


This is a multi-part message in MIME format.

------_=_NextPart_001_01C45AE3.F624DAAE
Content-Type: text/plain;
	charset="Windows-1252"
Content-Transfer-Encoding: quoted-printable

Office of Information Technology Customer Update =96 June 25, 2004

=20

=20

Firewall Outage on June 25, 2004:

=20

Customers Affected:  RSC, Governor=92s Office, Mental Health, Commerce

=20

Outage Start:             Approximately 8:15am

=20

Outage Stop:               Approximately 10:55am

=20

Cause:                        Wall1 was affected by the W32/Korgo that =
attempts to exploit a buffer overflow vulnerability in the Windows Local =
Security Authority Service Server (LSASS).=20

=20

Wall2=92s outage was caused by our attempts to resolve the issue with =
Wall1.  There was an OSPF configuration issue which caused Mental =
Health=92s primary and backup firewall connections to fail.

=20

=20

OIT's Goal:

OIT will leverage Ohio's investment in information technology by =
implementing exemplary statewide governance in collaboration with its =
customers.

=20

Service Delivery Division's Goal:

Provide customers with a secure, reliable, available, and stable =
Information Technology environment, incorporating existing and future =
architectures.

=20

Customer Suggestions:

Please send your suggestions for improving our network services to =
E-mail suggestions@net.state.oh.us Fax 614-644-3349

=20

Network Operations Center (NOC):

Voice:  644-0701 (Columbus Calling Area)  or  800-644-0701 (Outside of =
the Columbus Calling Area)=20

E-mail:  noc@net.state.oh.us=20

World Wide Web:  www.das.ohio.gov/ITSD/NetworkServices

=20

__________________________________________________

=20

Vince Corroto

Network Operations Manager

OIT/SDD/Unified Network Services

Voice:    614-466-7133

E-mail:   HYPERLINK =
"mailto:vince.corroto@oit.ohio.gov"vince.corroto@oit.ohio.gov

=20

Service, Support, Solutions for Ohio Government

=20

An Equal Opportunity Employer and Provider of ADA Services

=20

___________________________________________________

=20


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.708 / Virus Database: 464 - Release Date: 6/18/2004
=20

------_=_NextPart_001_01C45AE3.F624DAAE
Content-Type: text/html;
	charset="Windows-1252"
Content-Transfer-Encoding: quoted-printable

<html xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:st1=3D"urn:schemas-microsoft-com:office:smarttags" =
xmlns=3D"http://www.w3.org/TR/REC-html40">

<head>
<META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3DWindows-1252">


<meta name=3DGenerator content=3D"Microsoft Word 11 (filtered medium)">
<o:SmartTagType =
namespaceuri=3D"urn:schemas-microsoft-com:office:smarttags"
 name=3D"PlaceType"/>
<o:SmartTagType =
namespaceuri=3D"urn:schemas-microsoft-com:office:smarttags"
 name=3D"PlaceName"/>
<o:SmartTagType =
namespaceuri=3D"urn:schemas-microsoft-com:office:smarttags"
 name=3D"City"/>
<o:SmartTagType =
namespaceuri=3D"urn:schemas-microsoft-com:office:smarttags"
 name=3D"State"/>
<o:SmartTagType =
namespaceuri=3D"urn:schemas-microsoft-com:office:smarttags"
 name=3D"place"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
 /* Style Definitions */
 p.MsoNormal, li.MsoNormal, div.MsoNormal
	{margin:0in;
	margin-bottom:.0001pt;
	font-size:12.0pt;
	font-family:"Times New Roman";}
a:link, span.MsoHyperlink
	{color:blue;
	text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
	{color:purple;
	text-decoration:underline;}
span.EmailStyle17
	{mso-style-type:personal-compose;
	font-family:Arial;
	color:windowtext;}
span.EmailStyle18
	{mso-style-type:personal;
	font-family:Arial;
	color:windowtext;}
@page Section1
	{size:8.5in 11.0in;
	margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
	{page:Section1;}
-->
</style>

</head>

<body lang=3DEN-US link=3Dblue vlink=3Dpurple>

<div class=3DSection1>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D4 =
face=3DArial><span
style=3D'font-size:14.0pt;font-family:Arial;font-weight:bold'>Office of
Information Technology Customer Update &#8211; June 25, =
2004</span></font></b><b><font
size=3D4 face=3DArial><span =
style=3D'font-size:14.0pt;font-family:Arial;font-weight:
bold'><o:p></o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'><o:p>&nbsp;=
</o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'><o:p>&nbsp;=
</o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'>Firewall =
Outage on
June 25, 2004:<o:p></o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'><o:p>&nbsp;=
</o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Customers Affected:&nbsp;  =
RSC,
Governor&#8217;s Office, Mental Health, =
Commerce<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Outage Start:&nbsp;  =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
Approximately
8:15am<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Outage Stop:&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
Approximately
10:55am<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal =
style=3D'margin-left:1.5in;text-indent:-1.5in;text-autospace:
none'><font size=3D2 face=3DArial><span =
style=3D'font-size:11.0pt;font-family:Arial'>Cause:&nbsp;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Wall1
was affected by the W32/Korgo that attempts to exploit a buffer overflow
vulnerability in the Windows Local Security Authority Service Server =
(LSASS). <o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'margin-left:1.5in;text-indent:-1.5in;text-autospace:
none'><font size=3D2 face=3DArial><span =
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal =
style=3D'margin-left:1.5in;text-autospace:none'><font size=3D2
face=3DArial><span =
style=3D'font-size:11.0pt;font-family:Arial'>Wall2&#8217;s
outage was caused by our attempts to resolve the issue with Wall1. =
&nbsp;There
was an OSPF configuration issue which caused Mental Health&#8217;s =
primary and
backup firewall connections to fail.<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'margin-left:1.5in;text-autospace:none'><font size=3D2
face=3DArial><span =
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'>OIT's =
Goal:<o:p></o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>OIT will leverage =
<st1:place w:st=3D"on"><st1:State
 w:st=3D"on">Ohio</st1:State></st1:place>'s investment in information =
technology
by implementing exemplary statewide governance in collaboration with its
customers.<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'>Service =
Delivery
Division's Goal:<o:p></o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Provide customers with a =
secure,
reliable, available, and stable Information Technology environment,
incorporating existing and future =
architectures.<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'>Customer
Suggestions:<o:p></o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Please send your =
suggestions for
improving our network services to E-mail suggestions@net.state.oh.us Fax
614-644-3349<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><st1:place =
w:st=3D"on"><st1:PlaceName
 w:st=3D"on"><b><font size=3D2 face=3DArial><span =
style=3D'font-size:11.0pt;font-family:
  =
Arial;font-weight:bold'>Network</span></font></b></st1:PlaceName><b><font=

 size=3D2 face=3DArial><span =
style=3D'font-size:11.0pt;font-family:Arial;font-weight:
 bold'> <st1:PlaceName w:st=3D"on">Operations</st1:PlaceName> =
<st1:PlaceType
 =
w:st=3D"on">Center</st1:PlaceType></span></font></b></st1:place><b><font =
size=3D2
face=3DArial><span =
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'>
(NOC):<o:p></o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Voice:&nbsp; 644-0701 =
(<st1:City
w:st=3D"on">Columbus</st1:City> Calling Area)&nbsp; or&nbsp; =
800-644-0701
(Outside of the <st1:place w:st=3D"on"><st1:City =
w:st=3D"on">Columbus</st1:City></st1:place>
Calling Area) <o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>E-mail:&nbsp; =
noc@net.state.oh.us <o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>World Wide Web: &nbsp;<a
href=3D"www.das.ohio.gov/ITSD/NetworkServices">www.das.ohio.gov/ITSD/Netw=
orkServices</a><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>__________________________________________________</sp=
an></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Vince Corroto</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Network Operations =
Manager</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>OIT/SDD/Unified Network =
Services</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Voice:&nbsp;&nbsp;&nbsp; =
614-466-7133</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>E-mail:&nbsp;&nbsp; <a
href=3D"mailto:vince.corroto@oit.ohio.gov">vince.corroto@oit.ohio.gov</a>=
</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Service, Support, Solutions for <st1:State =
w:st=3D"on"><st1:place
 w:st=3D"on">Ohio</st1:place></st1:State> =
Government</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>An Equal Opportunity Employer and Provider of =
<st1:City
w:st=3D"on"><st1:place w:st=3D"on">ADA</st1:place></st1:City> =
Services</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>___________________________________________________</s=
pan></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

</div>

</body>

</html>
<BR>

<P><FONT SIZE=3D2>---<BR>
Outgoing mail is certified Virus Free.<BR>
Checked by AVG anti-virus system (http://www.grisoft.com).<BR>
Version: 6.0.708 / Virus Database: 464 - Release Date: 6/18/2004<BR>
</FONT> </P>

------_=_NextPart_001_01C45AE3.F624DAAE--