[OPLINTECH] Office of Information Technology Customer Update - April 28, 2006

[Corroto, Vince]

Office of Information Technology Customer Update - April 28, 2006

 

 

Scheduled Maintenance:

 

When: Every Tuesday

 

Time: 3:00 AM to 6:00 AM

 

May 9, 16, 23, 30 - OIT engineers will be migrating customers to the new
Columbus Core Network.  These moves will be coordinated with the
customers by their customer engineers.

 

Columbus Core GE Migration Update:

 

As of Friday, April 28, 2006, we have migrated 87% ( 91 % in SOCC,  82 %
in Rhodes) of the customer connections to the new Columbus Core Network.

 

Completed Maintenance:

 

OIT engineers migrated customers to the new Columbus Core Network.

 

Monthly Firewall Maintenance:

 

When: Third Tuesday of every Month

 

Next Scheduled Maintenance: May 16, 2006

 

Time: 3:00 AM to 6:00 AM.

 

The Network Security Group will be performing firewall maintenance. Less
than three minute outages are expected during the maintenance window.
Please contact the Ohio Customer Service and Security Center at
614-644-0701 if you have any questions or concerns.

 

 

OIT Network Administration Network Managers Meeting:

 

When:             Thursday, May 4, 2006

 

Where:            State of Ohio Computer Center, 1st Floor

 

Time:              10:00am until 11:45am 

 

Agenda:

 

9:30 - 10:00      Arrival Time:   Coffee, Donuts, and Security.

10:00 - 10:05    Welcome

10:05 - 10:10    Status Update on Gigabit Ethernet Columbus Core Network
(5 minutes)

10:10 - 10:15    Status Update on Service Center (5 minutes)

10:15 - 10:30    Post Mortem Discussion on recent network outage (5
minutes)

10:30 - 11:30    Status of Telecommunication Contracts - Denise Freshly,
Contract Manager  (1 hour)

11:30 - 11:45    Topics for the Next Meeting and Q&A 

 

Please RSVP to your customer engineer by Tuesday, May 2, 2006.

 

 

Suspicious and/or Malicious Network Activity Procedure:

 

Moving forward with our goal of providing customers with a secure,
reliable, available, and stable Information Technology environment,
Unified Network Services/Network Administration is seeking participation
from our customers to address reports of questionable network activity.

 

The Office of Information Technology is the registrant of IP addresses
assigned to the State of Ohio by ARIN (American Registry for Internet
Numbers).  In accordance with state policy and industry best practices,
the Ohio Customer Service & Security Center (OCSSC) will notify
agencies, boards, and commissions when questionable activity is reported
or identified on state networks.  Once notified, the customer will be
asked to investigate and resolve the issue within the timelines listed
below. If the issue cannot be resolved within the specified timeframe,
then OIT will work with the customer to block the questionable internet
activity from the network until corrective action can be completed.

 

Based on the possible security implications, the following table defines
the classification along with a time allowance to the customer for
containment.  The OIT will initiate blocking, once the specified time
has elapsed.

 

Classification
Description                                                       Time
Allowance Before Blocking    

 

Malicious Activity-Spam                                    Sending of
unsolicited email                                24 Hours    

Malicious Activity-Scanning                               Checking for
open port                                      30 Minutes  

Malicious Activity-Bandwidth Hog                     Router/Switch
packet rate too high                     30 Minutes  

Malicious Activity-Access Attempts                   Unauthorized access
attempts                            60 Minutes  

Malicious Activity-Defacement                          Public facing web
page defaced                         60 Minutes  

Malicious Activity-Worm                                   Known source
of infections                                30 Minutes  

Malicious Activity-Bot                                       Repeated
access to remote control                     30 Minutes 

 

Your cooperation in this matter is greatly appreciated.  If you have any
questions or concerns, please contact Dixie Rogers at 614-466-4528.

 

__________________________________________________

 

OIT's Goal:

 

OIT will leverage Ohio's investment in information technology by
implementing exemplary statewide governance in collaboration with its
customers.

 

Service Delivery Division's Goal:

 

Provide customers with a secure, reliable, available, and stable
Information Technology environment, incorporating existing and future
architectures.

 

Customer Suggestions:

 

Please send your suggestions for improving our network services to:
E-mail: OCSSC at ohio.gov

 

Ohio Customer Service & Security Center (OCSSC):

 

Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the
Columbus Calling Area)

 

E-mail: OCSSC at ohio.gov

 

World Wide Web: HYPERLINKs:

 

Unified Network Services

 

www.das.ohio.gov/ITSD/NetworkServices

 

Escalation List

 

http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx

 

Scheduled Maintenance

 

http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx

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