[OPLINTECH] Office of Information Technology Customer Update - October 13, 2006 (Updated)

[Corroto, Vince]

Office of Information Technology Customer Update - October 13, 2006
(Updated)

 

Scheduled Maintenance:

 

When: Every Tuesday

Time: 3:00 AM to 6:00 AM

 

No Maintenance Scheduled

 

 

Monthly Firewall Maintenance:

 

When: Third Tuesday of every Month

Next Scheduled Maintenance: October 17, 2006

Time: 3:00 AM to 6:00 AM.

 

Auto Attendant added to the Ohio Customer Service & Security Center

 

The Ohio Customer Service and Security Center (OCSSC) recently installed
tools and processes to allow incoming calls to be monitored for quality
purposes.  During normal business hours customers calling 644-0701 or
1-800-644-0701 will hear a brief automated announcement informing the
caller that their call may be monitored.  Our overall objective is to
increase the quality of service that we are currently providing to our
valued customers.

 

Mark your calendars for the next OIT Network Administration Network
Customer Meeting

 

When:             Thursday, October 19, 2006

Where:            State of Ohio Computer Center, 1st Floor

Time:               10:00am until 11:45am

 

Agenda:

 

*          Introductions - Everyone 

*          Update on Gigabit Ethernet Columbus Core Network

*          Update on Service Center

*          Post Mortem Discussion on recent network outages

*          Update on OIT Telecommunication Contracts

*          Update on Firewalls

*          State of Ohio VPN Update

*          Update on Rates

*          Next Meeting Planning

 

Please RSVP to your customer engineer or Brenda Verblaauw
(brenda.verblaauw at oit.ohio.gov) by Tuesday October 17, 2006.

 

Security Procedures at the State of Ohio Computer Center:

 

It is the policy of SOCC that all individuals entering must present
photo identification / SOCC State of Ohio ID badge and successfully
complete the physical screening process before entering the building. 

 

Upon entering the SOCC, visitors will be asked to present a photo
identification to receive a visitor pass.  After the ID has been
presented, visitors shall place all items such as bags, packages, purses
and any other carry items through the x-ray machine.  All items are
subject to being searched for prohibited items
http://www.sconet.state.oh.us/court_security/prohibited.asp .
Additionally, visitors must pass through the walk-through magnetometers.
To do so, visitors should observe the following procedure: 

 

*          Remove all metallic items from pockets and place in the
plastic tray. Items that should be removed include coins, keys, cell
phones, pagers or any other metallic item. 

*          Some outer garments with a large amount of metal should also
be removed and placed on the conveyor belt to be examined through the
x-ray machine. 

*          Place lap top computers, bags, purses, packages and any other
carry items on conveyor belt. 

*          If visitors fail to pass through the walk-through
magnetometer without alarm, they are subject to be scanned with a
hand-held metal detector by security personnel. 

*          During high volume times, it is recommended visitors arrive
at least 15 minutes prior to the appointment. 

*          All items larger then 18" X 18" must go through the dock
X-ray machine.

 

__________________________________________________

 

Customer Suggestions:

Please send your suggestions for improving our network services to:
E-mail: OCSSC at ohio.gov

 

Ohio Customer Service & Security Center (OCSSC):

Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the
Columbus Calling Area)

E-mail: OCSSC at ohio.gov

 

 

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