[OPLINTECH] FYI: XP SP3 Install problem:

[Dan Will]

Hi All,

    I have been reading about XP SP3 and found something interesting and I
thought the list might be interested too.

 The following is a list of reasons that SP3 might not install properly. #1
is especially important for us as we use 

The MS Shared Computer Toolkit on "several" patron computers.  I guess that
I will have to bump them up to 

SteadyState.  

 

Dan Will

Technology Supervisor

Meigs County District Public Library

willda at oplin.org

740.992.5813

740.992.6140 (fax)

 

The difference between fiction and reality?
Fiction has to make sense.
Tom Clancy

 

#1 : Prerequisite Failures

Windows XP <http://www.techarp.com/showarticle.aspx?artno=536&pgno=4>
Service Pack 3 installation fails with an error message, and the following
error is logged in the service pack installation log: "8007F0F4 -
STATUS_PREREQUISITE_FAILED". It can be due to :
   - AC Power
   - Incompatible applications / versions (Microsoft Shared Computer
<http://www.techarp.com/showarticle.aspx?artno=536&pgno=4>  Toolkit, RDP 6.0
MUI Pack, Windows Fundamentals for Legacy PCs
<http://www.techarp.com/showarticle.aspx?artno=536&pgno=4> , x64 Edition,
MCE 2002/2003, Windows Embedded for Point of Service)

Impact : Low - most of these issues are by design or can be self-resolved by
the user by obtaining the correct update package.

KB Content : KB949388, KB950717

 

#2 : RPC Call Failed

Generic failure which is usually symptomatic of another problem

Impact : Low - issue can generally be resolved by reattempting installation
or following general troubleshooting guidelines.

KB Content : KB950717, KB950718

 

#3 : Access Denied

When you try to install Windows XP Service Pack
<http://www.techarp.com/showarticle.aspx?artno=536&pgno=4>  3, you get one
of these error messages :
   - "Access is denied"
   - "Service Pack installation did not complete"

Failure typically caused by antivirus or other 3rd party security products
<http://www.techarp.com/showarticle.aspx?artno=536&pgno=4>  which may lock
system <http://www.techarp.com/showarticle.aspx?artno=536&pgno=4>  files.
Additionally Registry ACL issues can cause access denied.

Impact : Low - Issues can be easily resolved by disabling AV or modifying
registry ACLs

KB Content : KB949377, KB950717

 

#4 : Disk Space Failures

You get one of these error messages when you try to install Windows XP
Service Pack 3 :
   - "You do not have enough free disk space on %SystemDrive% to install
Service Pack 3"
   - "You do not have enough free disk space on %SystemDrive% to archive the
uninstall files"

SP3 can require up to 1.3GB of free space if system restore
<http://www.techarp.com/showarticle.aspx?artno=536&pgno=4>  is enabled

Impact : Low - issue can be resolved by freeing up additional space

KB Content : KB949385, KB 949375, KB950717

 

#5 : Download Failures

Failure to download SP3 via Download Center. When you try to install Windows
XP Service Pack 3 from Windows Update, the installation fails, and an error
code <http://www.techarp.com/showarticle.aspx?artno=536&pgno=4>  is logged
in the Windows Update log file.

Impact : Low - download failures are typically implicit and  generally do
not have heavy reoccurrence.  Can also be caused due to system file changes
after the creation of the express package.

KB Content : KB949386, KB950717

 

 

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mail.oplin.org/mailman/private/oplintech/attachments/20080428/19875d9d/attachment.html