[OPLINTECH] OPLIN e-mail failure

Mon Mar 9 15:14:34 EDT 2015

nvm. I see on the oplin website.

______________________________
*Chad Neeper*
Senior Systems Engineer

*Level 9 Networks*
740-548-8070 (voice)
866-214-6607 (fax)

*Full IT/Computer consulting services -- Specialized in libraries and
schools*

On Mon, Mar 9, 2015 at 2:56 PM, Chad Neeper <cneeper at level9networks.com>
wrote:

> Thanks, that should help. Do you want the libraries to send the list to
> you or is there a generic account you'd prefer?
>
> ...What's special about Saturday April 4?
>
>
> ______________________________
> *Chad Neeper*
> Senior Systems Engineer
>
> *Level 9 Networks*
> 740-548-8070 (voice)
> 866-214-6607 (fax)
>
> *Full IT/Computer consulting services -- Specialized in libraries and
> schools*
>
> On Mon, Mar 9, 2015 at 2:35 PM, Karl Jendretzky <karljendretzky at gmail.com>
> wrote:
>
>> Here's a bit of a help.
>>
>> I've built a forwarder server that handles all the domains that was on
>> the zimbra server. If a library supplies us with a text file of old
>> address and new addresses, we'll forward the mail through. So at the
>> very least libraries can do what we're doing and forward to things
>> like personal GMail accounts.
>>
>> So as an example the current file reads..
>>
>> jendreka at oplin.org karljendretzky at gmail.com
>> karl at oplin.org karljendretzky at gmail.com
>> director at oplin.org st.hedges at gmail.com
>> hedgesst at oplin.org st.hedges at gmail.com
>> editor at oplin.org oplinsupport at gmail.com
>>
>> This is a server we plan on running until Friday April 3rd to give
>> libraries time to notify vendors of the change of address.
>>
>>
>> Karl Jendretzky
>> IT Manager - Ohio Public Library Information Network
>> (614) 728-1515
>> karl at oplin.org
>>
>>
>> On Mon, Mar 9, 2015 at 1:42 PM, Chad Neeper <cneeper at level9networks.com>
>> wrote:
>> > Thanks! That's actually some of the information I've been looking for.
>> It
>> > answers the question of whether or not OPLIN will be providing a mail
>> server
>> > for libraries going forward. It's been very convenient having OPLIN
>> Support
>> > handling e-mail, but if that was going away eventually anyway, then
>> you're
>> > right:  we can start looking to alternatives, using a meaningful domain
>> > name.
>> >
>> > Some libraries are setting up a few gmail accounts, but the accounts are
>> > often tied to individuals, sometimes incorporating the individual's
>> name and
>> > the library's initials or whatever. That's all well and good for now,
>> but it
>> > could cause a problem down the road if one of those individuals gets
>> sacked
>> > and decides to use the account for malicious intent. The organization
>> has no
>> > ability to terminate or lock the account! I'm sure they're not thinking
>> > along those lines right now, though.
>> >
>> > I'm still hoping you'll set up a temp server in the short term just to
>> > receive the mail that they'll otherwise miss. That would go a ways
>> towards
>> > giving them more time to plan and ease their transition. But this gives
>> us
>> > some guidance.
>> >
>> > I try not to stress too much about problems. Go ahead and go home.
>> Relax.
>> > Get some shut-eye.
>> > The problems will still be there tomorrow. ;-)
>> >
>> > Chad
>> >
>> > ______________________________
>> > Chad Neeper
>> > Senior Systems Engineer
>> >
>> > Level 9 Networks
>> > 740-548-8070 (voice)
>> > 866-214-6607 (fax)
>> >
>> > Full IT/Computer consulting services -- Specialized in libraries and
>> schools
>> >
>> > On Mon, Mar 9, 2015 at 12:56 PM, Stephen Hedges <st.hedges at gmail.com>
>> wrote:
>> >>
>> >> Well, there's no doubt that any simple mail server would be temporary.
>> >> We're in the process of moving OPLIN office accounts to the State of
>> Ohio's
>> >> email service and will eventually need the "oplin.org" name.
>> >>
>> >> This actually might be a good time for libraries to think about
>> grabbing a
>> >> domain name that means a little more to their patrons, rather than
>> "oplin."
>> >> (Sorry, just trying to find ~some~ kinda silver lining today.)
>> >>
>> >> ---
>> >> Stephen
>> >>
>> >> On Mon, Mar 9, 2015 at 12:50 PM, Chad Neeper <
>> cneeper at level9networks.com>
>> >> wrote:
>> >>>
>> >>> A lot of my own small libraries seem to already have a generic
>> >>> non-oplin.org account that they've been using in the meantime. I've
>> just
>> >>> been suggesting they continue to do that for now, but not necessarily
>> start
>> >>> going around to the myriad of organizations they do business with and
>> start
>> >>> en masse switching the e-mail accounts yet until we get some official
>> >>> guidance from OPLIN on what you folks plan to do going forward. If
>> you do
>> >>> decide to set up another mail server, even temporarily, that might
>> impact
>> >>> their knee-jerk responses.
>> >>>
>> >>> Chad
>> >>>
>> >>>
>> >>> ______________________________
>> >>> Chad Neeper
>> >>> Senior Systems Engineer
>> >>>
>> >>> Level 9 Networks
>> >>> 740-548-8070 (voice)
>> >>> 866-214-6607 (fax)
>> >>>
>> >>> Full IT/Computer consulting services -- Specialized in libraries and
>> >>> schools
>> >>>
>> >>> On Mon, Mar 9, 2015 at 12:34 PM, Stephen Hedges <st.hedges at gmail.com>
>> >>> wrote:
>> >>>>
>> >>>> It seems like lotsa folks have already set up gmail accounts,
>> contacted
>> >>>> their domain host about email, etc., etc. So to avoid confusion, IF
>> we get a
>> >>>> temporary, simple mail server set up, we'd probably ask folks to
>> contact us
>> >>>> and request a temporary account.
>> >>>>
>> >>>> ---
>> >>>> Stephen
>> >>>>
>> >>>> On Mon, Mar 9, 2015 at 12:22 PM, Chad Neeper
>> >>>> <cneeper at level9networks.com> wrote:
>> >>>>>
>> >>>>> Didn't think of that. Some accounts may have been hidden, though. I
>> >>>>> often will mark my list membership as unpublished, so my own e-mail
>> wouldn't
>> >>>>> necessarily show up. You'd also have to weed out the non-oplin.org
>> >>>>> addresses, but that could be done.
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> ______________________________
>> >>>>> Chad Neeper
>> >>>>> Senior Systems Engineer
>> >>>>>
>> >>>>> Level 9 Networks
>> >>>>> 740-548-8070 (voice)
>> >>>>> 866-214-6607 (fax)
>> >>>>>
>> >>>>> Full IT/Computer consulting services -- Specialized in libraries and
>> >>>>> schools
>> >>>>>
>> >>>>> On Mon, Mar 9, 2015 at 12:15 PM, Bob Neeper <neeperro at gmail.com>
>> wrote:
>> >>>>>>
>> >>>>>> Glad I'm 'retired'.
>> >>>>>>
>> >>>>>> Chad's too kind.  My suggestion.
>> >>>>>>
>> >>>>>> You can get 500 + accounts quickly from the list servers when you
>> log
>> >>>>>> in .
>> >>>>>> Probably most active people watch some of the lists.
>> >>>>>>
>> >>>>>>
>> >>>>>>
>> >>>>>> R. W. (Bob) Neeper
>> >>>>>> (Retired Toledo Scale Engineer & Computer Guy)
>> >>>>>>
>> >>>>>> Volunteering at:
>> >>>>>> Community Library
>> >>>>>> 44 Burrer Dr.
>> >>>>>> Sunbury, Oh 43074
>> >>>>>> Tel:  (740)-965-3901
>> >>>>>>
>> >>>>>>
>> >>>>>>
>> >>>>>>
>> >>>>>> On 3/9/2015 11:46 AM, Chad Neeper wrote:
>> >>>>>>
>> >>>>>> Yeah we thought of that to. Figured you won't know the accounts.
>> The
>> >>>>>> only thing I could come up with was to post a message on the
>> website asking
>> >>>>>> for the directors to get a list of their currently active accounts
>> and
>> >>>>>> forward it to you. The 2600 might whittle down a little in the
>> process. Not
>> >>>>>> ideal, but something.
>> >>>>>>
>> >>>>>> ______________________________
>> >>>>>> Chad Neeper
>> >>>>>> Senior Systems Engineer
>> >>>>>>
>> >>>>>> Level 9 Networks
>> >>>>>> 740-548-8070 (voice)
>> >>>>>> 866-214-6607 (fax)
>> >>>>>>
>> >>>>>> Full IT/Computer consulting services -- Specialized in libraries
>> and
>> >>>>>> schools
>> >>>>>>
>> >>>>>> On Mon, Mar 9, 2015 at 11:43 AM, Karl Jendretzky
>> >>>>>> <karljendretzky at gmail.com> wrote:
>> >>>>>>>
>> >>>>>>> Yeah I'm with you on all those points, and haven't ruled out the
>> idea
>> >>>>>>> of a failover mail server. Tricky part is that I know which
>> domains
>> >>>>>>> we
>> >>>>>>> need from the Barracuda but I don't know the 2600 user accounts.
>> >>>>>>>
>> >>>>>>> It's not ruled out.
>> >>>>>>>
>> >>>>>>> Karl Jendretzky
>> >>>>>>> IT Manager - Ohio Public Library Information Network
>> >>>>>>> (614) 728-1515
>> >>>>>>> karl at oplin.org
>> >>>>>>>
>> >>>>>>>
>> >>>>>>> On Mon, Mar 9, 2015 at 11:30 AM, Chad Neeper
>> >>>>>>> <cneeper at level9networks.com> wrote:
>> >>>>>>> > Whaaaat?  You mean you can't turn water into wine? You don't
>> have
>> >>>>>>> > unlimited
>> >>>>>>> > resources? You can't turn base metals into gold? My world has
>> just
>> >>>>>>> > been
>> >>>>>>> > shattered.
>> >>>>>>> >
>> >>>>>>> > I think probably we all totally understand where you're coming
>> >>>>>>> > from.
>> >>>>>>> > Personally, I greatly appreciate all of the hard work you AND
>> the
>> >>>>>>> > rest of
>> >>>>>>> > the team have done over the years. You all deserve an extra
>> >>>>>>> > vacation and pay
>> >>>>>>> > raise. Or at least a nap.
>> >>>>>>> >
>> >>>>>>> > From a library point of view, I'm hoping that you set up another
>> >>>>>>> > mail
>> >>>>>>> > server. Big picture, I'd strongly suspect the amount of time and
>> >>>>>>> > money saved
>> >>>>>>> > is worth it vs. each individual library having to deal with it.
>> It
>> >>>>>>> > stinks
>> >>>>>>> > for OPLIN Support, but it's hugely useful, especially for
>> smaller
>> >>>>>>> > libraries.
>> >>>>>>> >
>> >>>>>>> > You'll hate this idea too (don't shoot the messenger), but
>> someone
>> >>>>>>> > suggested
>> >>>>>>> > to me just now that perhaps you could set up another mail
>> server in
>> >>>>>>> > the
>> >>>>>>> > short term and re-create the accounts with the understanding
>> that
>> >>>>>>> > all mail
>> >>>>>>> > is gone and this may only be a temporary interim solution. It
>> would
>> >>>>>>> > be a
>> >>>>>>> > huge pia for Support to recreate accounts, but it would go a
>> long
>> >>>>>>> > way
>> >>>>>>> > towards keeping business running at individual libraries. You
>> could
>> >>>>>>> > still
>> >>>>>>> > decide not to continue the service going forward, but it would
>> help
>> >>>>>>> > reduce
>> >>>>>>> > the emergency thrust upon the libraries and allow them to more
>> >>>>>>> > gracefully
>> >>>>>>> > switch to another system.
>> >>>>>>> >
>> >>>>>>> > Chad
>> >>>>>>> > ______________________________
>> >>>>>>> > Chad Neeper
>> >>>>>>> > Senior Systems Engineer
>> >>>>>>> >
>> >>>>>>> > Level 9 Networks
>> >>>>>>> > 740-548-8070 (voice)
>> >>>>>>> > 866-214-6607 (fax)
>> >>>>>>> >
>> >>>>>>> > Full IT/Computer consulting services -- Specialized in libraries
>> >>>>>>> > and schools
>> >>>>>>> >
>> >>>>>>> > On Mon, Mar 9, 2015 at 10:41 AM, Karl Jendretzky
>> >>>>>>> > <karljendretzky at gmail.com>
>> >>>>>>> > wrote:
>> >>>>>>> >>
>> >>>>>>> >> Well, frankly trying to host mail with limited staff is what
>> got
>> >>>>>>> >> us in
>> >>>>>>> >> this spot in the first place. OPLIN is 5 people, and I'm the
>> only
>> >>>>>>> >> sysadmin we have. I've been mostly awake since 2:45am on
>> Friday,
>> >>>>>>> >> and
>> >>>>>>> >> though I may be overruled at some point I hope that we don't
>> offer
>> >>>>>>> >> mail any more. Even when working properly it strains the staff
>> an
>> >>>>>>> >> unnecessary amount.
>> >>>>>>> >>
>> >>>>>>> >> Currently I'm in talks with the mail group with the State of
>> Ohio.
>> >>>>>>> >> They work with Microsoft to provide email to state agencies.
>> I'd
>> >>>>>>> >> like
>> >>>>>>> >> to have a info sheet we can give to libraries outlining how
>> they
>> >>>>>>> >> can
>> >>>>>>> >> move onto the state's mail system, but initial response from
>> the
>> >>>>>>> >> state
>> >>>>>>> >> indicates their team might not be able to handle the load. I've
>> >>>>>>> >> got a
>> >>>>>>> >> conference call tomorrow morning with the state mail team, and
>> >>>>>>> >> should
>> >>>>>>> >> know more after.
>> >>>>>>> >>
>> >>>>>>> >> -Karl
>> >>>>>>> >>
>> >>>>>>> >> On Mon, Mar 9, 2015 at 10:30 AM, Chad Neeper
>> >>>>>>> >> <cneeper at level9networks.com>
>> >>>>>>> >> wrote:
>> >>>>>>> >> > Ouch.  Thanks for the info.
>> >>>>>>> >> >
>> >>>>>>> >> > That's a sinking feeling when you're in the middle of it and
>> >>>>>>> >> > watching
>> >>>>>>> >> > the
>> >>>>>>> >> > server not do what it's supposed to. I don't wish that
>> feeling
>> >>>>>>> >> > on
>> >>>>>>> >> > anyone!
>> >>>>>>> >> >
>> >>>>>>> >> > This is probably early and you may not be ready to announce,
>> but
>> >>>>>>> >> > any
>> >>>>>>> >> > thoughts to set up another mail server and web front-end
>> >>>>>>> >> > available to
>> >>>>>>> >> > all
>> >>>>>>> >> > libraries, or are you getting out of that game entirely?
>> Knowing
>> >>>>>>> >> > that
>> >>>>>>> >> > will
>> >>>>>>> >> > help to decide what to do.
>> >>>>>>> >> >
>> >>>>>>> >> > Thanks,
>> >>>>>>> >> > Chad
>> >>>>>>> >> >
>> >>>>>>> >> > ______________________________
>> >>>>>>> >> > Chad Neeper
>> >>>>>>> >> > Senior Systems Engineer
>> >>>>>>> >> >
>> >>>>>>> >> > Level 9 Networks
>> >>>>>>> >> > 740-548-8070 (voice)
>> >>>>>>> >> > 866-214-6607 (fax)
>> >>>>>>> >> >
>> >>>>>>> >> > Full IT/Computer consulting services -- Specialized in
>> libraries
>> >>>>>>> >> > and
>> >>>>>>> >> > schools
>> >>>>>>> >> >
>> >>>>>>> >> > On Mon, Mar 9, 2015 at 10:09 AM, Karl Jendretzky
>> >>>>>>> >> > <karljendretzky at gmail.com>
>> >>>>>>> >> > wrote:
>> >>>>>>> >> >>
>> >>>>>>> >> >> Everything besides the Zimbra server is running properly.
>> >>>>>>> >> >>
>> >>>>>>> >> >> The Zimbra server was running Ubuntu 10, which is reaching
>> end
>> >>>>>>> >> >> of life
>> >>>>>>> >> >> and
>> >>>>>>> >> >> needed updated. The server was pushed to Ubuntu 14, and a
>> patch
>> >>>>>>> >> >> was run
>> >>>>>>> >> >> on
>> >>>>>>> >> >> Zimbra to bring it up to date, but after the patching
>> finished
>> >>>>>>> >> >> the 80GB
>> >>>>>>> >> >> LDAP
>> >>>>>>> >> >> database was corrupted. Attempts to fix the corrupted
>> database
>> >>>>>>> >> >> failed.
>> >>>>>>> >> >> Backups were restored, and a small patch was attempted to
>> bring
>> >>>>>>> >> >> it up
>> >>>>>>> >> >> to
>> >>>>>>> >> >> U14, but once again there were LDAP issues. A new Ubuntu 10
>> >>>>>>> >> >> mail server
>> >>>>>>> >> >> was
>> >>>>>>> >> >> built, and the exact version of Zimbra for the backups was
>> >>>>>>> >> >> installed,
>> >>>>>>> >> >> and
>> >>>>>>> >> >> the backup data was put in place, but failed. Each step was
>> >>>>>>> >> >> slightly
>> >>>>>>> >> >> different errors.
>> >>>>>>> >> >>
>> >>>>>>> >> >> My thought is that the Zimbra server went through many
>> updates
>> >>>>>>> >> >> through
>> >>>>>>> >> >> it's life, and at some point some of the data went out of
>> spec
>> >>>>>>> >> >> just
>> >>>>>>> >> >> enough
>> >>>>>>> >> >> that it could only ever run on the exact U10 environment
>> that
>> >>>>>>> >> >> it had.
>> >>>>>>> >> >> That
>> >>>>>>> >> >> U10 environment no longer exists.
>> >>>>>>> >> >>
>> >>>>>>> >> >> Zimbra is a nasty beast. It uses many packages, but none are
>> >>>>>>> >> >> the
>> >>>>>>> >> >> repository default packages. All are bundled with Zimbra,
>> and
>> >>>>>>> >> >> all work
>> >>>>>>> >> >> just
>> >>>>>>> >> >> the way Zimbra wants them to, meaning that support resources
>> >>>>>>> >> >> are
>> >>>>>>> >> >> sparse.
>> >>>>>>> >> >>
>> >>>>>>> >> >> The only thing that the Zimbra server was doing was personal
>> >>>>>>> >> >> email
>> >>>>>>> >> >> accounts.
>> >>>>>>> >> >>
>> >>>>>>> >> >> -Karl Jendretzky
>> >>>>>>> >> >>
>> >>>>>>> >> >> _______________________________________________
>> >>>>>>> >> >> OPLINTECH mailing list
>> >>>>>>> >> >> OPLINTECH at lists.oplin.org
>> >>>>>>> >> >> http://lists.oplin.org/mailman/listinfo/oplintech
>> >>>>>>> >> >>
>> >>>>>>> >> >>
>> >>>>>>> >> >
>> >>>>>>> >> >
>> >>>>>>> >> > _______________________________________________
>> >>>>>>> >> > OPLINTECH mailing list
>> >>>>>>> >> > OPLINTECH at lists.oplin.org
>> >>>>>>> >> > http://lists.oplin.org/mailman/listinfo/oplintech
>> >>>>>>> >> >
>> >>>>>>> >> >
>> >>>>>>> >>
>> >>>>>>> >>
>> >>>>>>> >>
>> >>>>>>> >> --
>> >>>>>>> >> -Karl
>> >>>>>>> >> _______________________________________________
>> >>>>>>> >> OPLINTECH mailing list
>> >>>>>>> >> OPLINTECH at lists.oplin.org
>> >>>>>>> >> http://lists.oplin.org/mailman/listinfo/oplintech
>> >>>>>>> >>
>> >>>>>>> >
>> >>>>>>> >
>> >>>>>>> > _______________________________________________
>> >>>>>>> > OPLINTECH mailing list
>> >>>>>>> > OPLINTECH at lists.oplin.org
>> >>>>>>> > http://lists.oplin.org/mailman/listinfo/oplintech
>> >>>>>>> >
>> >>>>>>> >
>> >>>>>>> _______________________________________________
>> >>>>>>> OPLINTECH mailing list
>> >>>>>>> OPLINTECH at lists.oplin.org
>> >>>>>>> http://lists.oplin.org/mailman/listinfo/oplintech
>> >>>>>>>
>> >>>>>>
>> >>>>>>
>> >>>>>>
>> >>>>>> _______________________________________________
>> >>>>>> OPLINTECH mailing list
>> >>>>>> OPLINTECH at lists.oplin.org
>> >>>>>> http://lists.oplin.org/mailman/listinfo/oplintech
>> >>>>>>
>> >>>>>>
>> >>>>>>
>> >>>>>> _______________________________________________
>> >>>>>> OPLINTECH mailing list
>> >>>>>> OPLINTECH at lists.oplin.org
>> >>>>>> http://lists.oplin.org/mailman/listinfo/oplintech
>> >>>>>>
>> >>>>>>
>> >>>>>
>> >>>>>
>> >>>>> _______________________________________________
>> >>>>> OPLINTECH mailing list
>> >>>>> OPLINTECH at lists.oplin.org
>> >>>>> http://lists.oplin.org/mailman/listinfo/oplintech
>> >>>>>
>> >>>>>
>> >>>>
>> >>>
>> >>>
>> >>> _______________________________________________
>> >>> OPLINTECH mailing list
>> >>> OPLINTECH at lists.oplin.org
>> >>> http://lists.oplin.org/mailman/listinfo/oplintech
>> >>>
>> >>>
>> >>
>> >
>> >
>> > _______________________________________________
>> > OPLINTECH mailing list
>> > OPLINTECH at lists.oplin.org
>> > http://lists.oplin.org/mailman/listinfo/oplintech
>> >
>> >
>> _______________________________________________
>> OPLINTECH mailing list
>> OPLINTECH at lists.oplin.org
>> http://lists.oplin.org/mailman/listinfo/oplintech
>>
>>
>
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