[OPLINTECH] Windows 10 calculator issue
Chapin Longden
chapin.longden at hmpl.info
Tue Jul 7 11:18:27 EDT 2020
I'm not sure if it's related, but we had 2 newer windows 10 stations refuse to allow access to the Start menu within a few days of each other. The only common denominator seemed to me to be that they had recently installed an update.
I ended up having to reinstall Windows while keeping files. I had to reinstall chrome, office, and our circ software, but it did fix the issue.
Chapin Longden,
Reference Librarian
Henderson Memorial Public Library
54 East Jefferson Street
Jefferson, Ohio 44047
440-576-3761
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From: OPLINTECH <oplintech-bounces at lists.oplin.org> on behalf of Matthew Leffler via OPLINTECH <oplintech at lists.oplin.org>
Sent: Monday, July 6, 2020 5:31 PM
To: Jim Lack <j.lack at rrpl.org>
Cc: oplintech at lists.oplin.org <oplintech at lists.oplin.org>
Subject: Re: [OPLINTECH] Windows 10 calculator issue
Since it is a Calculator issue tied to a specific user I would guess it's a GPO issue. Do you have
"Disable all apps from Windows Store" enabled for that user?
On Mon, Jul 6, 2020 at 4:20 PM <oplintech-request at lists.oplin.org<mailto:oplintech-request at lists.oplin.org>> wrote:
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Today's Topics:
1. Windows 10 calculator issue (Jim Lack)
2. Re: Windows 10 calculator issue (Chad Neeper)
3. Re: Windows 10 calculator issue (Nick Kelley)
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From: Jim Lack <j.lack at rrpl.org<mailto:j.lack at rrpl.org>>
To: "oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>" <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>>
Cc:
Bcc:
Date: Mon, 6 Jul 2020 19:56:36 +0000
Subject: [OPLINTECH] Windows 10 calculator issue
We’re dealing with an issue on a couple of our Circulation computers that has us scratching our heads. Hoping someone has run across this in the past and has a solution. On two of our Circulation computers, when Circ is logged in and tries to open the calculator, the calculator momentarily opens up but then closes. If I log in as another user, the calculator works fine. There is one other computer in Circ that is working perfectly fine. Logged in as Circ, the calculator opens without a hitch. I deleted the circ user profile and logged back in to load a fresh profile but the problem remains. The problem seems to be tied to only this user login on these two computers. I removed and re-installed the calculator but still the problem persists. Any ideas?
Jim Lack
Network Manager
Rocky River Public Library
440-895-3765
j.lack at rrpl.org<mailto:j.lack at rrpl.org>
NOTICE: This e-mail message and all attachments transmitted with it are intended solely for the use of the addressees and may contain legally privileged, protected or confidential information. If you have received this message in error, and/or you are not the intended recipient, please notify the sender immediately by e-mail reply and please delete this message from your computer and destroy any copies. Any unauthorized use, reproduction, forwarding, distribution, or other dissemination of this transmission is strictly prohibited and may be unlawful.
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From: Chad Neeper <cneeper at level9networks.com<mailto:cneeper at level9networks.com>>
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Cc: "oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>" <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>>
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Date: Mon, 6 Jul 2020 16:12:38 -0400
Subject: Re: [OPLINTECH] Windows 10 calculator issue
I deleted the circ user profile and logged back in to load a fresh profile but the problem remains.
Depending on your setup, if your config doesn't actually create a brand new local user profile, then my first guess would be maybe a user registry setting that persists and is goobering up calculator. Surprising problems, though. Calc is such a simple program. Don't think I've ever run into any problems with it in any version of Windows!
An oddball, left-field cause of weirdness like this (assuming it isn't a bug introduced by Microsoft itself...most likely!) is sometimes simply malware. Probably not what's going on in your case, but something to keep in the back of your mind.
Good luck!
______________________________
Chad Neeper
Senior Systems Engineer
Level 9 Networks
740-548-8070 (voice)
866-214-6607 (fax)
Full IT/Computer consulting services -- Specialized in public libraries
On Mon, Jul 6, 2020 at 3:56 PM Jim Lack via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>> wrote:
We’re dealing with an issue on a couple of our Circulation computers that has us scratching our heads. Hoping someone has run across this in the past and has a solution. On two of our Circulation computers, when Circ is logged in and tries to open the calculator, the calculator momentarily opens up but then closes. If I log in as another user, the calculator works fine. There is one other computer in Circ that is working perfectly fine. Logged in as Circ, the calculator opens without a hitch. I deleted the circ user profile and logged back in to load a fresh profile but the problem remains. The problem seems to be tied to only this user login on these two computers. I removed and re-installed the calculator but still the problem persists. Any ideas?
Jim Lack
Network Manager
Rocky River Public Library
440-895-3765
j.lack at rrpl.org<mailto:j.lack at rrpl.org>
NOTICE: This e-mail message and all attachments transmitted with it are intended solely for the use of the addressees and may contain legally privileged, protected or confidential information. If you have received this message in error, and/or you are not the intended recipient, please notify the sender immediately by e-mail reply and please delete this message from your computer and destroy any copies. Any unauthorized use, reproduction, forwarding, distribution, or other dissemination of this transmission is strictly prohibited and may be unlawful.
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From: Nick Kelley <nkelley at avonlake.lib.oh.us<mailto:nkelley at avonlake.lib.oh.us>>
To: Jim Lack <j.lack at rrpl.org<mailto:j.lack at rrpl.org>>
Cc: "oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>" <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>>
Bcc:
Date: Mon, 6 Jul 2020 16:18:19 -0400
Subject: Re: [OPLINTECH] Windows 10 calculator issue
Hi Jim,
I have had this same problem before with the Windows Photo Viewer program. I couldn't fix it so I installed an off brand image viewer as default. I don't think it has anything to do with malware, but I suspect a Microsoft update caused the issue so I hope a future update will fix it. You could probably re-image the computer and load the profile fresh.
Nick
On Mon, Jul 6, 2020 at 3:56 PM Jim Lack via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>> wrote:
We’re dealing with an issue on a couple of our Circulation computers that has us scratching our heads. Hoping someone has run across this in the past and has a solution. On two of our Circulation computers, when Circ is logged in and tries to open the calculator, the calculator momentarily opens up but then closes. If I log in as another user, the calculator works fine. There is one other computer in Circ that is working perfectly fine. Logged in as Circ, the calculator opens without a hitch. I deleted the circ user profile and logged back in to load a fresh profile but the problem remains. The problem seems to be tied to only this user login on these two computers. I removed and re-installed the calculator but still the problem persists. Any ideas?
Jim Lack
Network Manager
Rocky River Public Library
440-895-3765
j.lack at rrpl.org<mailto:j.lack at rrpl.org>
NOTICE: This e-mail message and all attachments transmitted with it are intended solely for the use of the addressees and may contain legally privileged, protected or confidential information. If you have received this message in error, and/or you are not the intended recipient, please notify the sender immediately by e-mail reply and please delete this message from your computer and destroy any copies. Any unauthorized use, reproduction, forwarding, distribution, or other dissemination of this transmission is strictly prohibited and may be unlawful.
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Matt Leffler
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