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<div class=Section1><pre><font size=2 face="Courier New"><span
style='font-size:10.0pt'>OPLIN will have an opening in its support center in May.<span style='mso-spacerun:yes'> </span>We’re looking for people with a strong customer service ethic and strong Microsoft application and server skills.<span style='mso-spacerun:yes'> </span>The formal state posting, which was posted to <span
class=SpellE>OPLINList</span> yesterday, is below this message.<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>VACANCY NOTICE<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>Customer <span
class=GramE>Support<span style='mso-spacerun:yes'> </span>Staff</span> <o:p></o:p></span></font></pre><pre><st1:place><st1:PlaceName><font
size=2 face="Courier New"><span style='font-size:10.0pt'>PAY</span></font></st1:PlaceName> <st1:PlaceType>RANGE</st1:PlaceType></st1:place> (00):<span
style='mso-tab-count:1'> </span>$16.00 per hour<o:p></o:p></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>POSITION NUMBER:<span
style='mso-tab-count:1'> </span>611.0, Classification - Administrative Staff<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><span
style='mso-tab-count:1'> </span>Classification number 99580<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>LOCATION:<span
style='mso-tab-count:1'> </span></span></font><st1:place><st1:City>Columbus</st1:City>, <st1:State>OH</st1:State></st1:place>, <st1:place><st1:PlaceName>Franklin</st1:PlaceName> <st1:PlaceName>County</st1:PlaceName></st1:place><o:p></o:p></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HOURS OF WORK:<span
style='mso-tab-count:1'> </span>(40) hr. week as set by supervisor between </span></font><st1:time
Hour="7" Minute="0">7:00 a.m.</st1:time> & <span style='mso-tab-count:1'> </span><st1:time
Hour="8" Minute="0">8:00</st1:time><o:p></o:p></pre><pre><span class=GramE><font
size=2 face="Courier New"><span style='font-size:10.0pt'>p.m., M-F.</span></font></span><span style='mso-spacerun:yes'> </span>May work evenings and/or weekends - <o:p></o:p></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><span
style='mso-tab-count:1'> </span>May require overnight travel<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HOW TO APPLY:<span
style='mso-tab-count:1'> </span>Send applications to:<span style='mso-spacerun:yes'> </span>Human Resources, State <span
style='mso-tab-count:1'> </span>Library of<o:p></o:p></span></font></pre><pre><st1:State><st1:place><font
size=2 face="Courier New"><span style='font-size:10.0pt'>Ohio</span></font></st1:place></st1:State>, <st1:address><st1:Street>274 East First Ave., Suite 100</st1:Street>, <span
style='mso-tab-count:1'> </span><st1:City>Columbus</st1:City>, <st1:State>OH</st1:State>, <st1:PostalCode>43201</st1:PostalCode></st1:address> - Fax (614)<o:p></o:p></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>466-3584,<span style='mso-spacerun:yes'> </span><span style='mso-spacerun:yes'> </span><span
style='mso-tab-count:1'> </span>telephone - (614) 466-1074<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>POSTING DATE:<span style='mso-spacerun:yes'> </span><span
style='mso-tab-count:1'> </span></span></font><st1:date Month="4" Day="5"
Year="2004">April 5, <span class=GramE>2004</span></st1:date><span class=GramE><span style='mso-spacerun:yes'> </span>DEADLINE</span> TO APPLY <st1:date
Month="4" Day="16" Year="2004">April 16, 2004</st1:date><o:p></o:p></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>JOB DUTIES (summary only):<span style='mso-spacerun:yes'> </span>Uses help desk software to efficiently provide<o:p></o:p></span></font></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>first-level</span></font></span> customer support for the delivery of Network Services by the<o:p></o:p></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>Ohio Public Library Information Network (OPLIN); Receives, reviews, analyzes<o:p></o:p></span></font></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>simple</span></font></span> computer hardware and software problems then recommends steps for<o:p></o:p></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>resolution</span></font></span>; Prioritizes and documents problems, issues and projects; Refers<o:p></o:p></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>complex</span></font></span> issues to higher level administrators; Communicates to OPLIN<o:p></o:p></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>Services staff and Public Libraries who have contracted with OPLIN for<o:p></o:p></span></font></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>connectivity</span></font></span> and access network services; Responsible for placing and<o:p></o:p></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>tracking</span></font></span> service orders; prepares, reconciles and mails accurate billing to<o:p></o:p></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>OPLIN's customers; Monitors OPLIN's telecommunication and reports<o:p></o:p></span></font></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>discrepancies</span></font></span> to supervisor; Prepares and mails correspondence (e.g. Federal<o:p></o:p></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>e-rate paperwork, procedural guidelines, etc.); monitors contract compliance<o:p></o:p></span></font></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>of</span></font></span> several telecommunications companies; Responds to inquiries and<o:p></o:p></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>complaints</span></font></span> from customers.<span style='mso-spacerun:yes'> </span>Implements procedures for providing support<o:p></o:p></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>services</span></font></span> to libraries; Assists higher level administrators in organizing<o:p></o:p></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>training</span></font></span> sessions, exhibits, etc.<span style='mso-spacerun:yes'> </span>Maintains office records, prepares<o:p></o:p></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>reports</span></font></span>, orders supplies, etc.<span style='mso-spacerun:yes'> </span><span
class=GramE>Operates office equipment.</span><span style='mso-spacerun:yes'> </span>Responsible for<o:p></o:p></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>contacting</span></font></span> vendors for maintenance of office equipment; works on special<o:p></o:p></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>projects</span></font></span> as assigned by the Director.<o:p></o:p></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>MINIMUM QUALIFICATIONS:<span style='mso-spacerun:yes'> </span>High school diploma or equivalent; Ability to read,<o:p></o:p></span></font></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>write</span></font></span> and speak common English language; 1 course or 3 months experience in<o:p></o:p></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>using</span></font></span> Microsoft related software; 3 courses or 6 months experience in office<o:p></o:p></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>practices</span></font></span> and procedures; Formal education in Arithmetic that includes<o:p></o:p></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>fractions</span></font></span> and percentages.<o:p></o:p></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>BENEFIT INFORMATION: Two weeks vacation after one year of service; paid<o:p></o:p></span></font></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>holidays</span></font></span>, personal leave, sick leave; extensive health care benefits<o:p></o:p></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>available</span></font></span>; life insurance; disability; childbirth/adoption; bereavement;<o:p></o:p></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>Ohio Public Employees Retirement System (OPERS), training/continuing<o:p></o:p></span></font></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>education</span></font></span> assistance.<span style='mso-spacerun:yes'> </span>For more benefit information go to<o:p></o:p></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>www.state.oh.us/das/dhr/benindex.html<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>Applicants wishing to be considered for this position must submit a<o:p></o:p></span></font></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>completed</span></font></span> Ohio Civil Service Application (GEN 4268).<span style='mso-spacerun:yes'> </span>The application must<o:p></o:p></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>include</span></font></span> information to indicate the applicant meets the minimum<o:p></o:p></pre><pre><span
class=GramE><font size=2 face="Courier New"><span style='font-size:10.0pt'>qualifications</span></font></span> listed for this position. <o:p></o:p></pre>
<p class=MsoNormal><font size=3 face=BatangChe><span style='font-size:12.0pt;
font-family:BatangChe;mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face=BatangChe><span style='font-size:12.0pt;
font-family:BatangChe;mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;mso-no-proof:yes'>Carol Lynn Roddy</span></font><font size=1><span
style='font-size:8.0pt;mso-no-proof:yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;mso-no-proof:yes'>Executive Director, OPLIN</span></font><font
size=1><span style='font-size:8.0pt;mso-no-proof:yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;mso-no-proof:yes'>614.728.5252 (Voice) </span></font><font
size=1><span style='font-size:1.0pt;mso-no-proof:yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;mso-no-proof:yes'>614.728.5256 (fax)</span></font><font
size=1><span style='font-size:1.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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