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<div class=Section1>
<p class=MsoNormal style='mso-line-height-alt:12.0pt;mso-layout-grid-align:
none;text-autospace:none'><b><font size=4 color=black face=Arial><span
style='font-size:14.0pt;font-family:Arial;color:black;font-weight:bold'>ITSD
Network Services Customer Update – May 21, 2004<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='mso-line-height-alt:12.0pt;mso-layout-grid-align:
none;text-autospace:none'><b><font size=4 color=black face=Arial><span
style='font-size:14.0pt;font-family:Arial;color:black;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='mso-line-height-alt:12.0pt;mso-layout-grid-align:
none;text-autospace:none'><b><font size=4 color=black face=Arial><span
style='font-size:14.0pt;font-family:Arial;color:black;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><b><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black;font-weight:bold'>Scheduled
Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><b><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black;mso-bidi-font-weight:
bold'>Tuesday, May 25, 2004, 3:00 – 6:00am<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black;mso-bidi-font-weight:
bold'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black;mso-bidi-font-weight:
bold'>ITSD network engineers will be performing maintenance on the ohio.gov
backbone.<span style='mso-spacerun:yes'> </span>No outage is expected.<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><b><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black;font-weight:bold'>Completed
Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><b><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black'>None.<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><b style='mso-bidi-font-weight:normal'><font size=3
color=black face=Arial><span style='font-size:12.0pt;font-family:Arial;
color:black;font-weight:bold;mso-bidi-font-weight:normal'>Non-TCP/IP Protocols:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><b style='mso-bidi-font-weight:normal'><font size=3
color=black face=Arial><span style='font-size:12.0pt;font-family:Arial;
color:black;font-weight:bold;mso-bidi-font-weight:normal'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black'>Included in the Office
of Information Technology’s Long Range Plan is provide a TCP/IP only ohio.gov
backbone.<span style='mso-spacerun:yes'> </span>Our goal is to remove all
Non-TCP/IP protocols (DECnet, SNA, IPX, Appletalk, etc.).<span
style='mso-spacerun:yes'> </span>ITSD network engineers will be contacting
agencies, boards and commissions, in the near future, that are still using
Non-TCP/IP protocols, to work with them on determining an alternate solution.<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><b><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black;font-weight:bold'>Security
Assessment:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><b><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black'>ITSD is currently
undergoing a Security Assessment and Risk analysis.<span
style='mso-spacerun:yes'> </span>An outside vendor has been contracted to
conduct this study for ITSD as well as thirteen other state entities.<span
style='mso-spacerun:yes'> </span>To minimize network impact, the assessment
towards networking devices and critical equipment will be conducted during the
next three maintenance windows that occur from 3:00 am to 6:00 a.m. every
Tuesday. <o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><b><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black;font-weight:bold'>Domain
Name System Procedure:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><b><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black'>Effective April 19, 2004
all DNS requests that are received in the <st1:place w:st="on"><st1:PlaceName
w:st="on">Network</st1:PlaceName> <st1:PlaceName w:st="on">Operations</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>, after 4:00pm,
will be processed the next business day.<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=3 color=black face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>__________________________________________________<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>DAS Goal:<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>DAS will leverage <st1:State
w:st="on"><st1:place w:st="on">Ohio</st1:place></st1:State>'s investment in
information technology by implementing exemplary statewide governance in
collaboration with its customers.<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>IT Service Delivery
Goal:<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>Provide customers with a
secure, reliable, available, and stable Information Technology environment,
incorporating existing and future architectures.<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>Customer Suggestions:<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>Please send your
suggestions for improving our network services to E-mail
suggestions@net.state.oh.us Fax 614-644-3349<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><st1:place w:st="on"><st1:PlaceName w:st="on"><font
size=2 color=black face=Arial><span style='font-size:11.0pt;font-family:Arial;
color:black'>Network</span></font></st1:PlaceName><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'> <st1:PlaceName
w:st="on">Operations</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></span></font></st1:place><font
size=2 color=black face=Arial><span style='font-size:11.0pt;font-family:Arial;
color:black'> (NOC):<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>Voice:<span
style='mso-spacerun:yes'> </span>644-0701 (<st1:City w:st="on">Columbus</st1:City>
Calling Area)<span style='mso-spacerun:yes'> </span>or<span
style='mso-spacerun:yes'> </span>800-644-0701 (Outside of the <st1:place
w:st="on"><st1:City w:st="on">Columbus</st1:City></st1:place> Calling Area) <o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>E-mail:<span
style='mso-spacerun:yes'> </span><st1:PersonName w:st="on">noc@net.state.oh.us</st1:PersonName>
<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;tab-stops:0in .5in 1.0in 1.5in 2.0in 2.5in 3.0in;
mso-layout-grid-align:none;text-autospace:none'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>Word
Wide Web: </span></font><u><font color=blue face="Tms Rmn"><span
style='font-family:"Tms Rmn";mso-bidi-font-family:"Tms Rmn";color:blue'><a
href="www.das.ohio.gov/ITSD/NetworkServices">www.das.ohio.gov/ITSD/NetworkServices</a></span></font></u><font
size=2 color=black face=Helv><span style='font-size:10.0pt;font-family:Helv;
mso-bidi-font-family:Helv;color:black'> </span></font><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;tab-stops:0in .5in 1.0in 1.5in 2.0in 2.5in 3.0in;
mso-layout-grid-align:none;text-autospace:none'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>__________________________________________________<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;tab-stops:0in .5in 1.0in 1.5in 2.0in 2.5in 3.0in;
mso-layout-grid-align:none;text-autospace:none'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>Vince Corroto<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>Network Operations
Manager<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>DAS/ITSD/Network
Services<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>Voice:<span
style='mso-spacerun:yes'> </span>614-466-7133<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>E-mail:
vince.corroto@das.state.oh.us<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>Service, Support,
Solutions for <st1:State w:st="on"><st1:place w:st="on">Ohio</st1:place></st1:State>
Government<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt;mso-layout-grid-align:none;
text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>An Equal Opportunity
Employer and Provider of <st1:City w:st="on"><st1:place w:st="on">ADA</st1:place></st1:City>
Services<o:p></o:p></span></font></p>
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text-autospace:none'><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'>__________________________________________________<o:p></o:p></span></font></p>
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