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<p class=MsoNormal><b><font size=4 color=black face=Arial><span
style='font-size:14.0pt;font-family:Arial;color:black;font-weight:bold'>ITSD
Network Services Customer Update – May 28, 2004<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=4 color=black face=Arial><span
style='font-size:14.0pt;font-family:Arial;color:black;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=4 color=black face=Arial><span
style='font-size:14.0pt;font-family:Arial;color:black;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt'><b><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black;
font-weight:bold'>Scheduled Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt'><b><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black;
font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'>Tuesday,
June 1, 2004, 3:00 – 6:00am<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'>ITSD
network engineers will be performing maintenance on the ohio.gov
backbone. No outage is expected.<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><b><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black;
font-weight:bold'>Completed Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt'><b><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black;
font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'>None.<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><b><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black;
font-weight:bold'>Non-TCP/IP Protocols:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt'><b><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black;
font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'>Included
in the Office of Information Technology’s Long Range Plan is provide a
TCP/IP only ohio.gov backbone. Our goal is to remove all Non-TCP/IP
protocols (DECnet, SNA, IPX, Appletalk, etc.). ITSD network engineers
will be contacting agencies, boards and commissions, in the near future, that
are still using Non-TCP/IP protocols, to work with them on determining an
alternate solution.<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><b><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black;
font-weight:bold'>Security Assessment:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt'><b><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black;
font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'>ITSD is
currently undergoing a Security Assessment and Risk analysis. An outside
vendor has been contracted to conduct this study for ITSD as well as thirteen
other state entities. To minimize network impact, the assessment towards
networking devices and critical equipment will be conducted during the next
three maintenance windows that occur from 3:00 am to 6:00 a.m. every Tuesday. <o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><b><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black;
font-weight:bold'>Domain Name System Procedure:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt'><b><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black;
font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'>Effective
April 19, 2004 all DNS requests that are received in the <st1:place w:st="on"><st1:PlaceName
w:st="on">Network</st1:PlaceName> <st1:PlaceName w:st="on">Operations</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>, after 4:00pm, will
be processed the next business day.<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>__________________________________________________<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>DAS
Goal:<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>DAS
will leverage <st1:place w:st="on"><st1:State w:st="on">Ohio</st1:State></st1:place>'s
investment in information technology by implementing exemplary statewide
governance in collaboration with its customers.<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>IT Service
Delivery Goal:<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>Provide
customers with a secure, reliable, available, and stable Information Technology
environment, incorporating existing and future architectures.<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>Customer
Suggestions:<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>Please
send your suggestions for improving our network services to E-mail
suggestions@net.state.oh.us Fax 614-644-3349<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><st1:place w:st="on"><st1:PlaceName
w:st="on"><font size=2 color=black face=Arial><span style='font-size:11.0pt;
font-family:Arial;color:black'>Network</span></font></st1:PlaceName><font
size=2 color=black face=Arial><span style='font-size:11.0pt;font-family:Arial;
color:black'> <st1:PlaceName w:st="on">Operations</st1:PlaceName> <st1:PlaceType
w:st="on">Center</st1:PlaceType></span></font></st1:place><font size=2
color=black face=Arial><span style='font-size:11.0pt;font-family:Arial;
color:black'> (NOC):<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>Voice:
644-0701 (<st1:City w:st="on">Columbus</st1:City> Calling Area) or
800-644-0701 (Outside of the <st1:place w:st="on"><st1:City w:st="on">Columbus</st1:City></st1:place>
Calling Area) <o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>E-mail:
<st1:PersonName
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
tabIndex="0" w:st="on">noc@net.state.oh.us</st1:PersonName> <o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>Word
Wide Web: </span></font><u><font color=blue face="Tms Rmn"><span
style='font-family:"Tms Rmn";color:blue'><a
href="www.das.ohio.gov/ITSD/NetworkServices"
title="www.das.ohio.gov/ITSD/NetworkServices">www.das.ohio.gov/ITSD/NetworkServices</a></span></font></u><font
size=2 color=black face=Helv><span style='font-size:10.0pt;font-family:Helv;
color:black'> </span></font><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>__________________________________________________</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Vince Corroto</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Network Operations Manager</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>DAS/ITSD/Network Services</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Voice: 614-466-7133</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>E-mail: </span></font><a
href="mailto:vince.corroto@das.state.oh.us"><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>vince.corroto@das.state.oh.us</span></font></a><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Service, Support, Solutions for <st1:State w:st="on"><st1:place
w:st="on">Ohio</st1:place></st1:State> Government</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>An Equal Opportunity Employer and Provider of <st1:City
w:st="on"><st1:place w:st="on">ADA</st1:place></st1:City> Services</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>___________________________________________________</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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