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<TITLE>ITSD Network Services Customer Update – June 11, 2004</TITLE>
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<P><B><FONT SIZE=4 FACE="Arial">ITSD Network Services Customer Update</FONT> <FONT SIZE=4 FACE="Arial">–</FONT><FONT SIZE=4 FACE="Arial"> June 11, 2004</FONT></B>
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<P><B><FONT FACE="Arial">Scheduled Maintenance:</FONT></B>
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<P><FONT FACE="Arial">Tuesday, June 15, 2004, 3:00</FONT> <FONT FACE="Arial">–</FONT><FONT FACE="Arial"> 6:00am</FONT>
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<P><FONT FACE="Arial">ITSD network engineers will be performing maintenance on the primary and backup Internet border routers. Customers may experience intermittent connectivity issues during the maintenance.</FONT></P>
<P><B><FONT FACE="Arial">Completed Maintenance:</FONT></B>
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<P><FONT FACE="Arial">None.</FONT>
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<P><B><FONT FACE="Arial">Domain Name System Procedure: (Update)</FONT></B>
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<P><FONT FACE="Arial">Effective June 11, 2004 all DNS requests that are received in the Network Operations Center, after 4:00pm, Monday through Friday will be processed the next business day. Any requests received after 4:00pm on Friday will be processed the following business day (Monday) to take effect on Tuesday.</FONT></P>
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<BR><B><FONT FACE="Arial">Non-TCP/IP Protocols:</FONT></B>
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<P><FONT FACE="Arial">Included in the Office of Information Technology’s Long Range Plan is provide a TCP/IP only ohio.gov backbone. Our goal is to remove all Non-TCP/IP protocols (DECnet, SNA, IPX, Appletalk, etc.). ITSD network engineers will be contacting agencies, boards and commissions, in the near future, that are still using Non-TCP/IP protocols, to work with them on determining an alternate solution.</FONT></P>
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<BR><B><FONT FACE="Arial">Security Assessment:</FONT></B>
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<P><FONT FACE="Arial">ITSD is currently undergoing a Security Assessment and Risk analysis. An outside vendor has been contracted to conduct this study for ITSD as well as thirteen other state entities. To minimize network impact, the assessment towards networking devices and critical equipment will be conducted during the next three maintenance windows that occur from 3:00 am to 6:00 a.m. every Tuesday. </FONT></P>
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<P><FONT FACE="Arial">__________________________________________________ </FONT>
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<P><B><FONT FACE="Arial">DAS Goal:</FONT></B>
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<P><FONT FACE="Arial">DAS will leverage Ohio's investment in information technology by implementing exemplary statewide governance in collaboration with its customers.</FONT></P>
<P><B><FONT FACE="Arial">IT Service Delivery Goal:</FONT></B>
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<P><FONT FACE="Arial">Provide customers with a secure, reliable, available, and stable Information Technology environment, incorporating existing and future architectures.</FONT></P>
<P><B><FONT FACE="Arial">Customer Suggestions:</FONT></B>
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<P><FONT FACE="Arial">Please send your suggestions for improving our network services to E-mail suggestions@net.state.oh.us Fax 614-644-3349</FONT>
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<P><B><FONT FACE="Arial">Network Operations Center (NOC):</FONT></B>
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<P><FONT FACE="Arial">Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the Columbus Calling Area) </FONT>
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<P><FONT FACE="Arial">E-mail: noc@net.state.oh.us </FONT>
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<P><FONT FACE="Arial">Word Wide Web: </FONT><A HREF="file://www.das.ohio.gov/ITSD/NetworkServices"><U><FONT COLOR="#0000FF" FACE="Arial">www.das.ohio.gov/ITSD/NetworkServices</FONT></U></A><FONT FACE="Arial"> </FONT>
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<P><FONT FACE="Arial">_______________________________________________</FONT>
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<P><FONT FACE="Arial">Vince Corroto</FONT>
<BR><FONT FACE="Arial">Network Operations Manager</FONT>
<BR><FONT FACE="Arial">DAS/ITSD/Network Services</FONT>
<BR><FONT FACE="Arial">Voice: 614-466-7133</FONT>
<BR><FONT FACE="Arial">E-mail: vince.corroto@das.state.oh.us</FONT>
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<P><FONT FACE="Arial">Service, Support, Solutions for Ohio Government</FONT>
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<P><FONT FACE="Arial">An Equal Opportunity Employer and Provider of ADA Services</FONT>
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<P><FONT FACE="Arial">_______________________________________________</FONT>
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