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<p class=MsoNormal style='text-autospace:none'><b><font size=4 face=Arial><span
style='font-size:14.0pt;font-family:Arial;font-weight:bold'>Office of
Information Technology Customer Update – June 25, 2004</span></font></b><b><font
size=4 face=Arial><span style='font-size:14.0pt;font-family:Arial;font-weight:
bold'><o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Scheduled
Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Tuesday, June 29, 2004; 3:00am
– 6:00am<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>OIT network engineers will be performing maintenance on the
State of <st1:State w:st="on"><st1:place w:st="on">Ohio</st1:place></st1:State>’s
backbone. No outage is expected.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Tuesday, July 6, 2004; 3:00am
– 6:00am<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>OIT network engineers will be installing a DS3 card in the
RROECN router at the State of Ohio Computer Center. Customers affected
are ODJFS-SOCC, OECN-SOCC Domain Name Server LAN and ODH-246 North High
Street. A 30 minute outage is expected.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Completed
Maintenance:</span></font></b><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'><o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>None.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Firewall Outage on
June 25, 2004:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Customers Affected: RSC,
Governor’s Office, Mental Health and Commerce<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Outage Start: Approximately
8:15am<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Outage Stop: Approximately
10:55am<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:1.5in;text-indent:-1.5in;text-autospace:
none'><font size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'>Cause:
Wall1
was affected by the W32/Korgo that attempts to exploit a buffer overflow
vulnerability in the Windows Local Security Authority Service Server (LSASS). <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:1.5in;text-indent:-1.5in;text-autospace:
none'><font size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:1.5in;text-autospace:none'><font size=2
face=Arial><span style='font-size:11.0pt;font-family:Arial'>Wall2’s
outage was caused by our attempts to resolve the issue with Wall1. There
was an OSPF configuration issue which caused Mental Health’s primary and
backup firewall connection to fail.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Domain Name System
Procedure:</span></font></b><b><font size=2 face=Arial><span style='font-size:
11.0pt;font-family:Arial;font-weight:bold'><o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Effective June 11, 2004 all DNS
requests that are received in the <st1:place w:st="on"><st1:PlaceName w:st="on">Network</st1:PlaceName>
<st1:PlaceName w:st="on">Operations</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>,
after 4:00pm, Monday through Friday will be processed the next business
day. Any requests received after 4:00pm on Friday will be processed the
following business day (Monday) to take effect on Tuesday.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Non-TCP/IP
Protocols:</span></font></b><b><font size=2 face=Arial><span style='font-size:
11.0pt;font-family:Arial;font-weight:bold'><o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Included in the Office of Information
Technology’s Long Range Plan is provide a TCP/IP only ohio.gov
backbone. Our goal is to remove all Non-TCP/IP protocols (DECnet, SNA,
IPX, Appletalk, etc.). OIT network engineers will be contacting agencies,
boards and commissions, in the near future, that are still using Non-TCP/IP
protocols, to work with them on determining an alternate solution.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>__________________________________________________
<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>OIT's Goal:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>OIT will leverage <st1:place w:st="on"><st1:State
w:st="on">Ohio</st1:State></st1:place>'s investment in information technology
by implementing exemplary statewide governance in collaboration with its
customers.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Service Delivery
Division's Goal:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Provide customers with a secure,
reliable, available, and stable Information Technology environment,
incorporating existing and future architectures.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Customer
Suggestions:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Please send your suggestions for
improving our network services to E-mail suggestions@net.state.oh.us Fax
614-644-3349<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><st1:place w:st="on"><st1:PlaceName
w:st="on"><b><font size=2 face=Arial><span style='font-size:11.0pt;font-family:
Arial;font-weight:bold'>Network</span></font></b></st1:PlaceName><b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:
bold'> <st1:PlaceName w:st="on">Operations</st1:PlaceName> <st1:PlaceType
w:st="on">Center</st1:PlaceType></span></font></b></st1:place><b><font size=2
face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:bold'>
(NOC):<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Voice: 644-0701 (<st1:City
w:st="on">Columbus</st1:City> Calling Area) or 800-644-0701
(Outside of the <st1:place w:st="on"><st1:City w:st="on">Columbus</st1:City></st1:place>
Calling Area) <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>E-mail: noc@net.state.oh.us <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>World Wide Web: <a
href="www.das.ohio.gov/ITSD/NetworkServices">www.das.ohio.gov/ITSD/NetworkServices</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>_______________________________________________<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Vince Corroto<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Network Operations Manager<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>OIT/SDD/Unified Network Services<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Voice: 614-466-7133<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>E-mail: vince.corroto@oit.ohio.gov<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Service, Support, Solutions for <st1:State
w:st="on"><st1:place w:st="on">Ohio</st1:place></st1:State> Government<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>An Equal Opportunity Employer and
Provider of <st1:City w:st="on"><st1:place w:st="on">ADA</st1:place></st1:City>
Services<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>_______________________________________________<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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