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<p><strong><b><font size=4 face=Arial><span style='font-size:13.5pt;font-family:
Arial'>Office of Information Technology Customer Update – September
2, 2005</span></font></b></strong><o:p></o:p></p>
<p><strong><b><font size=3 face=Arial><span style='font-size:12.0pt;font-family:
Arial'>Scheduled Maintenance:</span></font></b></strong><o:p></o:p></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>When:
Every Tuesday</span></font><o:p></o:p></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>Time:
3:00 AM to 6:00 AM.</span></font><o:p></o:p></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>September
6 - OIT network engineers will be turning up a new router at the <st1:Street
w:st="on"><st1:address w:st="on">West Fifth Ave</st1:address></st1:Street>
location to accommodate Disaster Recovery requirements. This work will
result in a loss of connectivity to all OIT/SDD Enterprise Shared Services and
Business Support Services resources at this location. OPLIN and MARCS
network connectivity will not be affected.</span></font><o:p></o:p></p>
<p><strong><b><font size=3 face=Arial><span style='font-size:12.0pt;font-family:
Arial'>Completed Maintenance:<o:p></o:p></span></font></b></strong></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>August
30 - OIT network engineers made configuration changes to our Internet Border
Routers ISPSOC and ISPRHO to prepare us for the migration of customers to the
New Columbus Core Network.<o:p></o:p></span></font></p>
<p><strong><b><font size=3 face=Arial><span style='font-size:12.0pt;font-family:
Arial'>Monthly Firewall Maintenance:</span></font></b></strong><o:p></o:p></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>When:
Third Tuesday of every Month</span></font><o:p></o:p></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>Next
Scheduled Maintenance: September 20, 2005</span></font><o:p></o:p></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>Time:
3:00 AM to 6:00 AM.</span></font><o:p></o:p></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>The
Network Security Group will be performing firewall maintenance. Less than three
minute outages are expected during the maintenance window. Please contact the
Ohio Customer Service and <st1:PlaceName w:st="on">Security</st1:PlaceName> <st1:PlaceType
w:st="on">Center</st1:PlaceType> (formerly the <st1:place w:st="on"><st1:PlaceName
w:st="on">Network</st1:PlaceName> <st1:PlaceName w:st="on">Operations</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>) at 614-644-0701
if you have any questions or concerns.</span></font><o:p></o:p></p>
<p><strong><b><font size=3 face=Arial><span style='font-size:12.0pt;font-family:
Arial'>EPO Testing at the State of <st1:place w:st="on"><st1:PlaceName w:st="on">Ohio</st1:PlaceName>
<st1:PlaceName w:st="on">Computer</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>:</span></font></b></strong><o:p></o:p></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>EPO
testing has been scheduled at the State of Ohio Computer Center for Sunday,
September 18, 2005 from 5:00pm until 9:00pm. Please contact the <st1:place
w:st="on"><st1:PlaceName w:st="on">Ohio</st1:PlaceName> <st1:PlaceName w:st="on">Customer</st1:PlaceName>
<st1:PlaceName w:st="on">Service & Security</st1:PlaceName> <st1:PlaceType
w:st="on">Center</st1:PlaceType></st1:place> for details.</span></font><o:p></o:p></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>__________________________________________________
</span></font><o:p></o:p></p>
<p><strong><b><font size=3 face=Arial><span style='font-size:12.0pt;font-family:
Arial'>OIT's Goal:</span></font></b></strong><o:p></o:p></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>OIT
will leverage <st1:State w:st="on"><st1:place w:st="on">Ohio</st1:place></st1:State>'s
investment in information technology by implementing exemplary statewide
governance in collaboration with its customers.</span></font><o:p></o:p></p>
<p><strong><b><font size=3 face=Arial><span style='font-size:12.0pt;font-family:
Arial'>Service Delivery Division's Goal:</span></font></b></strong><o:p></o:p></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>Provide
customers with a secure, reliable, available, and stable Information Technology
environment, incorporating existing and future architectures.</span></font><o:p></o:p></p>
<p><strong><b><font size=3 face=Arial><span style='font-size:12.0pt;font-family:
Arial'>Customer Suggestions:</span></font></b></strong><o:p></o:p></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>Please
send your suggestions for improving our network services to: </span></font><o:p></o:p></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>E-mail:
<a href="mailto:OCSSC@ohio.gov">OCSSC@ohio.gov</a> </span></font><o:p></o:p></p>
<p><st1:PlaceName w:st="on"><strong><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Ohio</span></font></b></strong></st1:PlaceName><strong><b><font
face=Arial><span style='font-family:Arial'> <st1:PlaceName w:st="on">Customer</st1:PlaceName>
<st1:PlaceName w:st="on">Service & Security</st1:PlaceName> <st1:PlaceType
w:st="on">Center</st1:PlaceType> (OCSSC) formerly the <st1:place w:st="on"><st1:PlaceName
w:st="on">Network</st1:PlaceName> <st1:PlaceName w:st="on">Operations</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place> (NOC):</span></font></b></strong><o:p></o:p></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>Voice:
644-0701 (<st1:City w:st="on">Columbus</st1:City> Calling Area) or 800-644-0701
(Outside of the <st1:City w:st="on"><st1:place w:st="on">Columbus</st1:place></st1:City>
Calling Area)</span></font><o:p></o:p></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>E-mail:
<a href="mailto:OCSSC@ohio.gov">OCSSC@ohio.gov</a></span></font><o:p></o:p></p>
<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>World
Wide Web: HYPERLINK </span></font><a
href="outbind://6/www.das.ohio.gov/ITSD/NetworkServices"><font face=Arial><span
style='font-family:Arial'>www.das.ohio.gov/ITSD/NetworkServices</span></font></a><o:p></o:p></p>
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