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<p><strong><b><font size=4 face=Arial><span style='font-size:14.0pt;font-family:
Arial'>Office of Information Technology Customer Update – September 9,
2005</span></font></b></strong><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'><br>
</span></font></b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><br>
</span></font><b><font face=Arial><span style='font-family:Arial;font-weight:
bold'>Scheduled Maintenance:</span></font></b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><br>
<br>
When: Every Tuesday<br>
<br>
Time: 3:00 AM to 6:00 AM.<br>
<br>
No maintenance has been scheduled at this time.<br>
<br>
</span></font><strong><b><font face=Arial><span style='font-family:Arial'>Completed
Maintenance:</span></font></b></strong><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><br>
<br>
September 6 - OIT network engineers turned up a new router at the <st1:Street
w:st="on"><st1:address w:st="on">West Fifth Ave</st1:address></st1:Street>
location to accommodate Disaster Recovery requirements.<br>
<br>
</span></font><strong><b><font face=Arial><span style='font-family:Arial'>Monthly
Firewall Maintenance:</span></font></b></strong><b><font face=Arial><span
style='font-family:Arial;font-weight:bold'><br>
</span></font></b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><br>
When: Third Tuesday of every Month<br>
<br>
Next Scheduled Maintenance: September 20, 2005<br>
<br>
Time: 3:00 AM to 6:00 AM.<br>
<br>
The Network Security Group will be performing firewall maintenance. Less than
three minute outages are expected during the maintenance window. Please contact
the Ohio Customer Service and <st1:PlaceName w:st="on">Security</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType> (formerly the <st1:place w:st="on"><st1:PlaceName
w:st="on">Network</st1:PlaceName> <st1:PlaceName w:st="on">Operations</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>) at 614-644-0701
if you have any questions or concerns.<br>
<br>
</span></font><strong><b><font face=Arial><span style='font-family:Arial'>EPO
Testing at the State of <st1:place w:st="on"><st1:PlaceName w:st="on">Ohio</st1:PlaceName>
<st1:PlaceName w:st="on">Computer</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>:</span></font></b></strong><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><br>
<br>
EPO testing has been scheduled at the State of Ohio Computer Center for Sunday,
September 18, 2005 from approximately 5:00pm until 9:00pm. Please contact
the OCSSC if you have any questions regarding the outage.<br>
<br>
The following services will be affected during this outage.<br>
<br>
Remote Access Service (RAS)<br>
Remote Access 800 Services<br>
DHCP resolution for customers at the <st1:PlaceName w:st="on">Rhodes</st1:PlaceName>
<st1:PlaceType w:st="on">State</st1:PlaceType> <st1:PlaceName w:st="on">Office</st1:PlaceName>
<st1:PlaceType w:st="on">Tower</st1:PlaceType>, <st1:place w:st="on"><st1:PlaceName
w:st="on">Vern</st1:PlaceName> <st1:PlaceName w:st="on">Riffe</st1:PlaceName> <st1:PlaceType
w:st="on">Center</st1:PlaceType></st1:place> and State of Ohio Computer Center<br>
OIT Secure Hosting Services<br>
OIT SDD Mainframe Access<br>
OIT <st1:place w:st="on"><st1:City w:st="on">Enterprise</st1:City></st1:place>
Network<br>
VPN and Firewall Services<o:p></o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>The
following customers will be affected during this outage.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>PUCO
– Public Utilities Commission<br>
CAAM -Commission on African American Males<br>
NUR - Nursing Board<br>
ETH - Ethics Commission<br>
OCC - Consumer's Council<br>
ODN - Building Backbone<br>
OLRS - <st1:State w:st="on"><st1:place w:st="on">Ohio</st1:place></st1:State>
Legal Rights<br>
OPD <st1:State w:st="on"><st1:place w:st="on">Ohio</st1:place></st1:State>
Public Defender<br>
OSFC - West Broad School Facilities Commission<br>
OSFC - <st1:country-region w:st="on"><st1:place w:st="on">Macedonia</st1:place></st1:country-region>
School Facilities Commission<br>
PBR - Personnel Board of Review<br>
PWC - Public Works Commission<br>
SERB - State Employee Relations Board<br>
OHFA - <st1:State w:st="on"><st1:place w:st="on">Ohio</st1:place></st1:State>
House Finance Authority<br>
CHEM - Chemical Dependency <br>
VEH - Vehicle Collision Board<br>
TPF - Columbus - Tobacco Prevention<br>
OBM - ERP <st1:City w:st="on"><st1:place w:st="on">Enterprise</st1:place></st1:City> <br>
OAQDA - Leveque Air Quality Development Authority<br>
OASFC - Art and Sports Facility Commission<br>
DCP - Columbus - Deferred Compensation<br>
EDU-OSD Education - School for the Deaf<o:p></o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>This
work will result in a loss of connectivity to all OIT/SDD Enterprise Shared
Services and Business Support Services resources at this location.<br>
<br>
__________________________________________________<br>
<br>
</span></font><b><font face=Arial><span style='font-family:Arial;font-weight:
bold'>OIT's Goal:</span></font></b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><br>
<br>
OIT will leverage <st1:place w:st="on"><st1:State w:st="on">Ohio</st1:State></st1:place>'s
investment in information technology by implementing exemplary statewide
governance in collaboration with its customers.<br>
<br>
</span></font><b><font color=black face=Arial><span style='font-family:Arial;
color:black;font-weight:bold'>Service Delivery Division's Goal:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><br>
<br>
Provide customers with a secure, reliable, available, and stable Information
Technology environment, incorporating existing and future architectures.<br>
<br>
</span></font><b><font face=Arial><span style='font-family:Arial;font-weight:
bold'>Customer Suggestions:</span></font></b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><br>
<br>
Please send your suggestions for improving our network services to:<br>
<br>
E-mail: OCSSC@ohio.gov<br>
</span></font><b><font face=Arial><span style='font-family:Arial;font-weight:
bold'><br>
<st1:PlaceName w:st="on">Ohio</st1:PlaceName> <st1:PlaceName w:st="on">Customer</st1:PlaceName>
<st1:PlaceName w:st="on">Service & Security</st1:PlaceName> <st1:PlaceType
w:st="on">Center</st1:PlaceType> (OCSSC) formerly the <st1:place w:st="on"><st1:PlaceName
w:st="on">Network</st1:PlaceName> <st1:PlaceName w:st="on">Operations</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place> (NOC):</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><br>
<br>
Voice: 644-0701 (<st1:City w:st="on">Columbus</st1:City> Calling Area) or
800-644-0701 (Outside of the <st1:place w:st="on"><st1:City w:st="on">Columbus</st1:City></st1:place>
Calling Area)<br>
<br>
E-mail: OCSSC@ohio.gov<br>
<br>
World Wide Web: HYPERLINK www.das.ohio.gov/ITSD/NetworkServices<o:p></o:p></span></font></p>
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