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<p><strong><b><font size=4 face="Times New Roman"><span style='font-size:14.0pt'>Office
of Information Technology Customer Update – September 30, 2005</span></font></b></strong><b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;font-weight:
bold'><br>
</span></font></b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><br>
</span></font><b><font face=Arial><span style='font-family:Arial;font-weight:
bold'>Scheduled Maintenance:</span></font></b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><br>
<br>
When: Every Tuesday<br>
<br>
Time: 3:00 AM to 6:00 AM.</span></font><b><font size=4 face=Arial><span
style='font-size:14.0pt;font-family:Arial;font-weight:bold'><o:p></o:p></span></font></b></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>October
4, 11, 18, 25, November 1, 8, 15, 22 – OIT engineers will be migrating
customers to the new Columbus Core Network. These moves will be
coordinated with the customers by their customer engineers. Please
contact the OCSSC if you have any questions. </span></font><o:p></o:p></p>
<p><strong><b><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Completed
Maintenance:</span></font></b></strong><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>September
27 - OIT engineers changed a port configuration parameter on our Internet
Border routers ISPSOC and ISPRHO. <o:p></o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>September
27 - OIT engineers made Access Control List changes on our Internet Border
routers ISPSOC and ISPRHO.<o:p></o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>September
27 - OIT engineers performed maintenance on the Alcatel located at the State of
Ohio Computer Center.</span></font><o:p></o:p></p>
<p><strong><b><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Monthly
Firewall Maintenance:</span></font></b></strong><b><font face=Arial><span
style='font-family:Arial;font-weight:bold'><br>
</span></font></b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><br>
When: Third Tuesday of every Month<br>
<br>
Next Scheduled Maintenance: October 18, 2005<br>
<br>
Time: 3:00 AM to 6:00 AM.<br>
<br>
The Network Security Group will be performing firewall maintenance. Less than three
minute outages are expected during the maintenance window. Please contact the
Ohio Customer Service and <st1:PlaceName w:st="on">Security</st1:PlaceName> <st1:PlaceType
w:st="on">Center</st1:PlaceType> (formerly the <st1:place w:st="on"><st1:PlaceName
w:st="on">Network</st1:PlaceName> <st1:PlaceName w:st="on">Operations</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>) at 614-644-0701
if you have any questions or concerns.</span></font><br>
__________________________________________________<br>
<br>
<b><span style='font-weight:bold'>OIT's Goal:</span></b><br>
<br>
OIT will leverage <st1:State w:st="on"><st1:place w:st="on">Ohio</st1:place></st1:State>'s
investment in information technology by implementing exemplary statewide
governance in collaboration with its customers.<br>
<br>
<b><font color=black><span style='color:black;font-weight:bold'>Service
Delivery Division's Goal:</span></font></b><br>
<br>
Provide customers with a secure, reliable, available, and stable Information
Technology environment, incorporating existing and future architectures.<br>
<br>
<b><span style='font-weight:bold'>Customer Suggestions:</span></b><br>
<br>
Please send your suggestions for improving our network services to:<br>
<br>
E-mail: OCSSC@ohio.gov<br>
<b><span style='font-weight:bold'><br>
<st1:PlaceName w:st="on">Ohio</st1:PlaceName> <st1:PlaceName w:st="on">Customer</st1:PlaceName>
<st1:PlaceName w:st="on">Service & Security</st1:PlaceName> <st1:PlaceType
w:st="on">Center</st1:PlaceType> (OCSSC) formerly the <st1:place w:st="on"><st1:PlaceName
w:st="on">Network</st1:PlaceName> <st1:PlaceName w:st="on">Operations</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place> (NOC):</span></b><br>
<br>
Voice: 644-0701 (<st1:City w:st="on">Columbus</st1:City> Calling Area) or
800-644-0701 (Outside of the <st1:City w:st="on"><st1:place w:st="on">Columbus</st1:place></st1:City>
Calling Area)<br>
<br>
E-mail: OCSSC@ohio.gov<br>
<br>
World Wide Web: HYPERLINK www.das.ohio.gov/ITSD/NetworkServices<o:p></o:p></p>
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