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<p><strong><b><font size=3 face=Arial><span style='font-size:12.0pt;font-family:
Arial'>Office of Information Technology Customer Update – October 7, 2005</span></font></b></strong><b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;font-weight:
bold'><br>
</span></font></b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><br>
<b><span style='font-weight:bold'>Scheduled Maintenance:</span></b><br>
<br>
When: Every Tuesday<br>
<br>
Time: 3:00 AM to 6:00 AM.</span></font><b><font size=4 face=Arial><span
style='font-size:14.0pt;font-family:Arial;font-weight:bold'><o:p></o:p></span></font></b></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>October
11, 18, 25, November 1, 8, 15, 22, 29, December 6, 13, 20 – OIT engineers
will be migrating customers to the new Columbus Core Network. These moves
will be coordinated with the customers by their customer engineers.
Please contact the OCSSC if you have any questions. <o:p></o:p></span></font></p>
<p><strong><b><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>Completed Maintenance:</span></font></b></strong><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>October
4 – OIT engineers started migrating customers to the new Columbus Core
Network.<o:p></o:p></span></font></p>
<p><strong><b><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>Monthly Firewall Maintenance:</span></font></b></strong><b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial;font-weight:bold'><br>
</span></font></b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><br>
When: Third Tuesday of every Month<br>
<br>
Next Scheduled Maintenance: October 18, 2005<br>
<br>
Time: 3:00 AM to 6:00 AM.<br>
<br>
The Network Security Group will be performing firewall maintenance. Less than
three minute outages are expected during the maintenance window. Please contact
the Ohio Customer Service and <st1:PlaceName w:st="on">Security</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType> (formerly the <st1:place w:st="on"><st1:PlaceName
w:st="on">Network</st1:PlaceName> <st1:PlaceName w:st="on">Operations</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>) at 614-644-0701
if you have any questions or concerns.<o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black;font-weight:bold'>Outage
- Wednesday, October 5, 2005: Approximately 6:00pm- 7:15pm<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>OIT Network Engineers attempted to
resolve a customer connectivity issue on a core router in the OIT Enterprise
Network. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>The following services or web sites were
affected.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Services Affected:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>OIT Unified Network Services Secure
Hosting Services, <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>OIT Unified Network Services Network
Firewall Services<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>OIT Unified Network Services Secure
Authentication Service<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>OIT <st1:City w:st="on"><st1:place w:st="on">Enterprise</st1:place></st1:City>
Computing Exchange Services<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>OIT <st1:City w:st="on"><st1:place w:st="on">Enterprise</st1:place></st1:City>
Computing Host on Demand Services<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>OIT Enterprise Computing Windows, AIX and
IBM Mainframe access<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Web Sites Affected:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>www.ohio.gov<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>unemployment.ohio.gov<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>scoti.ohio.gov<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>ohiobusinessgateway.ohio.gov<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>thefinder.tax.ohio.gov<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>BuyInForMedicare.ohio.gov<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>icms.ohio.gov<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>TANFreporting.ohio.gov<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>myohio.ohio.gov<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>ohiolottery.com<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>statejobs.ohio.gov</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><br>
__________________________________________________<br>
<br>
<b><span style='font-weight:bold'>OIT's Goal:</span></b><br>
<br>
OIT will leverage <st1:State w:st="on"><st1:place w:st="on">Ohio</st1:place></st1:State>'s
investment in information technology by implementing exemplary statewide
governance in collaboration with its customers.<br>
<br>
<b><font color=black><span style='color:black;font-weight:bold'>Service
Delivery Division's Goal:</span></font></b><br>
<br>
Provide customers with a secure, reliable, available, and stable Information
Technology environment, incorporating existing and future architectures.<br>
<br>
<b><span style='font-weight:bold'>Customer Suggestions:</span></b><br>
<br>
Please send your suggestions for improving our network services to:<br>
<br>
E-mail: OCSSC@ohio.gov<br>
<b><span style='font-weight:bold'><br>
<st1:PlaceName w:st="on">Ohio</st1:PlaceName> <st1:PlaceName w:st="on">Customer</st1:PlaceName>
<st1:PlaceName w:st="on">Service & Security</st1:PlaceName> <st1:PlaceType
w:st="on">Center</st1:PlaceType> (OCSSC) formerly the <st1:place w:st="on"><st1:PlaceName
w:st="on">Network</st1:PlaceName> <st1:PlaceName w:st="on">Operations</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place> (NOC):</span></b><br>
<br>
Voice: 644-0701 (<st1:City w:st="on">Columbus</st1:City> Calling Area) or
800-644-0701 (Outside of the <st1:City w:st="on"><st1:place w:st="on">Columbus</st1:place></st1:City>
Calling Area)<br>
<br>
E-mail: OCSSC@ohio.gov<br>
<br>
World Wide Web: HYPERLINK www.das.ohio.gov/ITSD/NetworkServices<font
color=black><span style='color:black'><o:p></o:p></span></font></span></font></p>
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