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<p><strong><b><font size=3 face=Arial><span style='font-size:12.0pt;font-family:
Arial'>Office of Information Technology Customer Update – October 28,
2005</span></font></b></strong><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'><br>
</span></font></b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><br>
<b><span style='font-weight:bold'>Scheduled Maintenance:</span></b><br>
<br>
When: Every Tuesday<br>
<br>
Time: 3:00 AM to 6:00 AM.<b><span style='font-weight:bold'><o:p></o:p></span></b></span></font></p>
<p><font size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'>November
1, 8, 15, 22, 29, December 6, 13, 20 – OIT engineers will be migrating
customers to the new Columbus Core Network. These moves will be
coordinated with the customers by their customer engineers. <o:p></o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'>During
the migration to the new Columbus Core Network, customer engineers are planning
to work with each agency on current and future bandwidth requirements.<o:p></o:p></span></font></p>
<p><strong><b><font size=2 face=Arial><span style='font-size:11.0pt;font-family:
Arial'>Completed Maintenance:</span></font></b></strong><font size=2
face=Arial><span style='font-size:11.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'>October
25 – OIT engineers started migrating customers to the new Columbus Core
Network.<o:p></o:p></span></font></p>
<p><strong><b><font size=2 face=Arial><span style='font-size:11.0pt;font-family:
Arial'>Monthly Firewall Maintenance:</span></font></b></strong><b><font size=2
face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:bold'><br>
</span></font></b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><br>
When: Third Tuesday of every Month<br>
<br>
Next Scheduled Maintenance: November 15, 2005<br>
<br>
Time: 3:00 AM to 6:00 AM.<br>
<br>
The Network Security Group will be performing firewall maintenance. Less than
three minute outages are expected during the maintenance window. Please contact
the Ohio Customer Service and <st1:PlaceName w:st="on">Security</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType> (formerly the <st1:place w:st="on"><st1:PlaceName
w:st="on">Network</st1:PlaceName> <st1:PlaceName w:st="on">Operations</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>) at 614-644-0701
if you have any questions or concerns.<o:p></o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'>__________________________________________________<br>
<br>
<b><span style='font-weight:bold'>OIT's Goal:</span></b><br>
<br>
OIT will leverage <st1:State w:st="on"><st1:place w:st="on">Ohio</st1:place></st1:State>'s
investment in information technology by implementing exemplary statewide
governance in collaboration with its customers.<br>
<br>
<b><font color=black><span style='color:black;font-weight:bold'>Service
Delivery Division's Goal:</span></font></b><br>
<br>
Provide customers with a secure, reliable, available, and stable Information
Technology environment, incorporating existing and future architectures.<br>
<br>
<b><span style='font-weight:bold'>Customer Suggestions:</span></b><br>
<br>
Please send your suggestions for improving our network services to:<br>
<br>
E-mail: OCSSC@ohio.gov<br>
<b><span style='font-weight:bold'><br>
<st1:PlaceName w:st="on">Ohio</st1:PlaceName> <st1:PlaceName w:st="on">Customer</st1:PlaceName>
<st1:PlaceName w:st="on">Service & Security</st1:PlaceName> <st1:PlaceType
w:st="on">Center</st1:PlaceType> (OCSSC) formerly the <st1:place w:st="on"><st1:PlaceName
w:st="on">Network</st1:PlaceName> <st1:PlaceName w:st="on">Operations</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place> (NOC):</span></b><br>
<br>
Voice: 644-0701 (<st1:City w:st="on">Columbus</st1:City> Calling Area) or
800-644-0701 (Outside of the <st1:place w:st="on"><st1:City w:st="on">Columbus</st1:City></st1:place>
Calling Area)<br>
<br>
E-mail: OCSSC@ohio.gov<br>
<br>
World Wide Web: HYPERLINKs<o:p></o:p></span></font></p>
<p><b><font size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;
font-weight:bold'>Unified Network Services<o:p></o:p></span></font></b></p>
<p><font size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'> <a
href="http://www.das.ohio.gov/ITSD/NetworkServices">www.das.ohio.gov/ITSD/NetworkServices</a><o:p></o:p></span></font></p>
<p><span class=style11><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Escalation List</span></font></b></span><b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:
bold'><o:p></o:p></span></font></b></p>
<p><font size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><a
href="http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx">http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx</a><o:p></o:p></span></font></p>
<h1 style='margin-bottom:0in;margin-bottom:.0001pt'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Scheduled Maintenance<o:p></o:p></span></font></b></h1>
<p><font size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><a
href="http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx">http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx</a><o:p></o:p></span></font></p>
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