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<p class=MsoNormal style='text-autospace:none'><b><font size=4 face=Arial><span
style='font-size:14.0pt;font-family:Arial;font-weight:bold'>Office of
Information Technology Customer Update – December 2, 2005<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>Scheduled
Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>When: Every Tuesday<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Time: 3:00 AM to 6:00 AM.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>December 6, 13, 20 - OIT
engineers will make configuration changes to our Internet Border Routers (ISPRHO
and ISPSOC). Brief outages are expected.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>December 6, 13, 20 – January
3, 10, 17, 24 – OIT engineers will be migrating customers to the new
Columbus Core Network. These moves will be coordinated with the customers by
their customer engineers. <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>During the migration to the new
Columbus Core Network, customer engineers are planning to work with each agency
on current and future bandwidth requirements.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>Completed
Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>OIT engineers made configuration
changes to our Internet Border Routers (ISPRHO and ISPSOC)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>OIT engineers replaced a power
supply in a router (OITSOC3) within the OIT Enterprise Network.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>OIT engineers continue to move
customers to the new Columbus Core Network<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>Monthly Firewall
Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>When: Third Tuesday of every Month<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Next Scheduled Maintenance: December
20, 2005<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Time: 3:00 AM to 6:00 AM.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>The Network Security Group will be
performing firewall maintenance. Less than three minute outages are expected
during the maintenance window. Please contact the Ohio Customer Service and <st1:PlaceName
w:st="on">Security</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType>
(formerly the <st1:place w:st="on"><st1:PlaceName w:st="on">Network</st1:PlaceName>
<st1:PlaceName w:st="on">Operations</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>)
at 614-644-0701 if you have any questions or concerns.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>__________________________________________________<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>OIT's Goal:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>OIT will leverage <st1:State w:st="on"><st1:place
w:st="on">Ohio</st1:place></st1:State>'s investment in information technology
by implementing exemplary statewide governance in collaboration with its
customers.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>Service Delivery
Division's Goal:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Provide customers with a secure,
reliable, available, and stable Information Technology environment,
incorporating existing and future architectures.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>Customer
Suggestions:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Please send your suggestions for
improving our network services to:<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>E-mail: OCSSC@ohio.gov<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><st1:place w:st="on"><st1:PlaceName
w:st="on"><b><font size=3 face=Arial><span style='font-size:12.0pt;font-family:
Arial;font-weight:bold'>Ohio</span></font></b></st1:PlaceName><b><font
face=Arial><span style='font-family:Arial;font-weight:bold'> <st1:PlaceName
w:st="on">Customer</st1:PlaceName> <st1:PlaceName w:st="on">Service &
Security</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></span></font></b></st1:place><b><font
face=Arial><span style='font-family:Arial;font-weight:bold'> (OCSSC):<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Voice: 644-0701 (<st1:City w:st="on">Columbus</st1:City>
Calling Area) or 800-644-0701 (Outside of the <st1:City w:st="on"><st1:place
w:st="on">Columbus</st1:place></st1:City> Calling Area)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>E-mail: OCSSC@ohio.gov<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>World Wide Web:
HYPERLINKs<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Unified Network Services<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><a
href="www.das.ohio.gov/ITSD/NetworkServices">www.das.ohio.gov/ITSD/NetworkServices</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Escalation List<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><a
href="http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx">http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Scheduled Maintenance<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><a
href="http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx">http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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