<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<META NAME="Generator" CONTENT="MS Exchange Server version 6.5.7226.0">
<TITLE>Office of Information Technology Customer Update – December 30, 2005</TITLE>
</HEAD>
<BODY>
<!-- Converted from text/rtf format -->
<P><B><FONT FACE="Arial">Office of Information Technology Customer Update</FONT> <FONT FACE="Arial">–</FONT><FONT FACE="Arial"> December 30, 2005</FONT></B>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><B><FONT FACE="Arial">Scheduled Maintenance:</FONT></B>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">When: Every Tuesday</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">Time: 3:00 AM to 6:00 AM.</FONT>
</P>
<P><FONT FACE="Arial">January 10 - OIT engineers will be moving the VPN head-end connection from the existing core to the new Columbus Core Network. Agency-to-agency and agency-to-OIT connectivity via the Inter-agency VPN will be interrupted. </FONT></P>
<P><FONT FACE="Arial">January 24 - OIT engineers will be moving the OIT Enterprise Environment connection from the existing core to the new Columbus Core Network. Connectivity to all services provided by OIT Enterprise Computing (Mainframe Services, Database Services, Unix Services, Windows Services), OIT Enterprise Shared Services and OIT Secure Hosting Services will be interrupted. </FONT></P>
<P><FONT FACE="Arial">January 3, 10, 17 - OIT engineers will make configuration changes to our secondary Internet Border Router. No outage is expected.</FONT></P>
<P><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">January 3, 10, 17, 24 - OIT engineers will be migrating customers to the new Columbus Core Network. These moves will be coordinated with the customers by their customer engineers. </FONT></P>
<P><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">During the migration to the new Columbus Core Network, customer engineers are planning to work with each agency on current and future bandwidth requirements.</FONT></P>
<P><FONT FACE="Arial"> </FONT>
<BR><B><FONT FACE="Arial"> </FONT></B>
<BR><B><FONT FACE="Arial">Completed Maintenance:</FONT></B>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">OIT engineers made configuration changes to our Internet Border Routers.</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">OIT engineers continue to move customers to the new Columbus Core Network</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><B><FONT FACE="Arial">Monthly Firewall Maintenance:</FONT></B>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">When: Third Tuesday of every Month</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">Next Scheduled Maintenance: January 17, 2006</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">Time: 3:00 AM to 6:00 AM.</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">The Network Security Group will be performing firewall maintenance. Less than three minute outages are expected during the maintenance window. Please contact the Ohio Customer Service and Security Center (formerly the Network Operations Center) at 614-644-0701 if you have any questions or concerns.</FONT></P>
<P><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial"> __________________________________________________</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><B><FONT FACE="Arial">OIT's Goal:</FONT></B>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">OIT will leverage Ohio's investment in information technology by implementing exemplary statewide governance in collaboration with its customers.</FONT></P>
<P><FONT FACE="Arial"> </FONT>
<BR><B><FONT FACE="Arial">Service Delivery Division's Goal:</FONT></B>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">Provide customers with a secure, reliable, available, and stable Information Technology environment, incorporating existing and future architectures.</FONT></P>
<P><FONT FACE="Arial"> </FONT>
<BR><B><FONT FACE="Arial">Customer Suggestions:</FONT></B>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">Please send your suggestions for improving our network services to:</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">E-mail: OCSSC@ohio.gov</FONT>
<BR><B><FONT FACE="Arial"> </FONT></B>
<BR><B><FONT FACE="Arial">Ohio Customer Service & Security Center (OCSSC):</FONT></B>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the Columbus Calling Area)</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">E-mail: OCSSC@ohio.gov</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><B><FONT FACE="Arial">World Wide Web: HYPERLINKs:</FONT></B>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">Unified Network Services</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><A HREF="file://www.das.ohio.gov/ITSD/NetworkServices"><U><FONT COLOR="#0000FF" FACE="Arial">www.das.ohio.gov/ITSD/NetworkServices</FONT></U></A>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">Escalation List</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><A HREF="http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx"><U><FONT COLOR="#0000FF" FACE="Arial">http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx</FONT></U></A>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">Scheduled Maintenance</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><A HREF="http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx"><U><FONT COLOR="#0000FF" FACE="Arial">http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx</FONT></U></A>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial"> </FONT>
</P>
<BR>
<BR>
<BR>
</BODY>
</HTML>