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<TITLE>Office of Information Technology Customer Update – January 27, 2006</TITLE>
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<P><B><FONT FACE="Arial">Office of Information Technology Customer Update</FONT> <FONT FACE="Arial">–</FONT><FONT FACE="Arial"> January 27, 2006</FONT></B>
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<BR><B><FONT FACE="Arial">Scheduled Maintenance:</FONT></B>
<BR><B><FONT FACE="Arial"></FONT></B>
<BR><FONT FACE="Arial">When: Every Tuesday</FONT>
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<BR><FONT FACE="Arial">Time: 3:00 AM to 6:00 AM</FONT>
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<P><FONT FACE="Arial">January 31, February 7, 14, 21, 28 - OIT engineers will be migrating customers to the new Columbus Core Network. These moves will be coordinated with the customers by their customer engineers. </FONT></P>
<P><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">During the migration to the new Columbus Core Network, customer engineers are planning to work with each agency on current and future bandwidth requirements.</FONT></P>
<P><FONT FACE="Arial">January 31 - OIT engineers will be moving the following customers from the existing ATM core network to the new Columbus Core Network. Connectivity to and from these customers will be interrupted. </FONT></P>
<P><FONT FACE="Arial">Verne Riffe Center Customers</FONT>
<BR><FONT FACE="Arial">Commerce</FONT>
<BR><FONT FACE="Arial">Development</FONT>
<BR><FONT FACE="Arial">Medical Board</FONT>
<BR><FONT FACE="Arial">Racing Commission</FONT>
<BR><FONT FACE="Arial">Pharmacy Board</FONT>
<BR><FONT FACE="Arial">Other Boards and Commissions</FONT>
<BR><FONT FACE="Arial">LBO</FONT>
<BR><FONT FACE="Arial">LSC</FONT>
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<P><FONT FACE="Arial">Rhodes Tower Customers</FONT>
<BR><FONT FACE="Arial">Board Of Regents</FONT>
<BR><FONT FACE="Arial">MRDD</FONT>
<BR><FONT FACE="Arial">OBA</FONT>
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<P><FONT FACE="Arial">SOCC Customers</FONT>
<BR><FONT FACE="Arial">OIT-SAN-IBM-SOC</FONT>
<BR><FONT FACE="Arial">OIT RAS Users</FONT>
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<P><FONT FACE="Arial">WAN-Connected Customers</FONT>
<BR><FONT FACE="Arial">Agriculture</FONT>
<BR><FONT FACE="Arial">Public Defender</FONT>
<BR><FONT FACE="Arial">Legal Rights Service</FONT>
<BR><FONT FACE="Arial">Ethics Commission</FONT>
<BR><FONT FACE="Arial">Employment Relations Board</FONT>
<BR><FONT FACE="Arial">Personnel Board of Review</FONT>
<BR><FONT FACE="Arial">Public Works Commission</FONT>
<BR><FONT FACE="Arial">Consumers Council</FONT>
<BR><FONT FACE="Arial">Nursing Board</FONT>
<BR><FONT FACE="Arial">Ohio School Facilities Commission</FONT>
<BR><FONT FACE="Arial">African-American Males Commission</FONT>
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<P><B><FONT FACE="Arial">Completed Maintenance:</FONT></B>
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<P><FONT FACE="Arial">OIT engineers moved the OIT-Enterprise-SOCC-A/B connections from BBSOCC and BBSOCD (ATM core) to BBSOC5 and BBSOC6 (GigE core). This affected all of Enterprise Computing (Mainframe Services, Database Services, Unix Services, Windows Services), OIT Enterprise Shared Services, and OIT Secure Hosting Services.</FONT></P>
<P><FONT FACE="Arial">Outages were from 3:40 to 4:00 and from 5:03 to 5:06 a.m.</FONT>
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<P><FONT FACE="Arial CE">All four OIT</FONT> <FONT FACE="Arial">DNS</FONT> <FONT FACE="Arial CE">Resolvers</FONT><FONT FACE="Arial"> were</FONT> <FONT FACE="Arial CE">moved off the ATM backbone</FONT>
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<BR><B><FONT FACE="Arial">Monthly Firewall Maintenance:</FONT></B>
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<BR><FONT FACE="Arial">When: Third Tuesday of every Month</FONT>
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<BR><FONT FACE="Arial">Next Scheduled Maintenance: February 21, 2006</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">Time: 3:00 AM to 6:00 AM.</FONT>
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<BR><FONT FACE="Arial">The Network Security Group will be performing firewall maintenance. Less than three minute outages are expected during the maintenance window. Please contact the Ohio Customer Service and Security Center (formerly the Network Operations Center) at 614-644-0701 if you have any questions or concerns.</FONT></P>
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<P><B><FONT FACE="Arial">OIT Network Administration Network Managers Meeting</FONT></B>
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<P><FONT FACE="Arial">When: Thursday, February 2, 2006</FONT>
<BR><FONT FACE="Arial">Where: State of Ohio Computer Center, 1st Floor</FONT>
<BR><FONT FACE="Arial">Time: 10:00am until 11:35am </FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><B><FONT FACE="Arial">Agenda:</FONT></B>
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<P><FONT FACE="Arial">9:30 - 10:00 Arrival Time: Coffee, Donuts, and Security. (See below that the security process has changed since the first meeting.)</FONT></P>
<P><FONT FACE="Arial"> Most of the customer engineers will be available (a small number will be keeping the network running) for informal discussions.</FONT></P>
<P><FONT FACE="Arial">10:00 - 10:05 Welcome</FONT>
<BR><FONT FACE="Arial">10:05 - 10:10 Status Update on Gigabit Ethernet Columbus Core Network (5 minutes)</FONT>
<BR><FONT FACE="Arial">10:10 - 10:15 Status Update on Service Center (5 minutes)</FONT>
<BR><FONT FACE="Arial">10:15 - 10:30 Post Mortem Discussion on recent ATM network outage (15 minutes)</FONT>
<BR><FONT FACE="Arial">10:30 - 11:30 Overview and discussion of OIT Network Administration Services (1 hour)</FONT>
<BR><FONT FACE="Arial">11:30 - 11:35 Next Meeting Planning</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">New Security Procedures at the State of Ohio Computer Center:</FONT>
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<P><FONT FACE="Arial">It is the policy of SOCC that all individuals entering must present photo identification / SOCC State of Ohio ID badge and successfully complete the physical screening process before entering the building. </FONT></P>
<P><FONT FACE="Arial">Upon entering the SOCC, visitors will be asked to present a photo identification to receive a visitor pass. After the ID has been presented, visitors shall place all items such as bags, packages, purses and any other carry items through the x-ray machine. All items are subject to being searched for prohibited items </FONT><A HREF="http://www.sconet.state.oh.us/court_security/prohibited.asp"><U><FONT COLOR="#0000FF" FACE="Arial">http://www.sconet.state.oh.us/court_security/prohibited.asp</FONT></U></A><FONT FACE="Arial"> . Additionally, visitors must pass through the walk-through magnetometers. To do so, visitors should observe the following procedure: </FONT></P>
<P><FONT FACE="Arial">* Remove all metallic items from pockets and place in the plastic tray. Items that should be removed include coins, keys, cell phones, pagers or any other metallic item. </FONT></P>
<P><FONT FACE="Arial">* Some outer garments with a large amount of metal should also be removed and placed on the conveyor belt to be examined through the x-ray machine. </FONT></P>
<P><FONT FACE="Arial">* Place lap top computers, bags, purses, packages and any other carry items on conveyor belt. </FONT>
<BR><FONT FACE="Arial">* If visitors fail to pass through the walk-through magnetometer without alarm, they are subject to be scanned with a hand-held metal detector by security personnel. </FONT></P>
<P><FONT FACE="Arial">* During high volume times, it is recommended visitors arrive at least 15 minutes prior to the appointment. </FONT>
<BR><FONT FACE="Arial">* All items larger then 18” X 18” must go through the dock X-ray machine.</FONT>
<BR><FONT FACE="Arial"> __________________________________________________</FONT>
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<BR><B><FONT FACE="Arial">OIT's Goal:</FONT></B>
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<BR><FONT FACE="Arial">OIT will leverage Ohio's investment in information technology by implementing exemplary statewide governance in collaboration with its customers.</FONT></P>
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<BR><B><FONT FACE="Arial">Service Delivery Division's Goal:</FONT></B>
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<BR><FONT FACE="Arial">Provide customers with a secure, reliable, available, and stable Information Technology environment, incorporating existing and future architectures.</FONT></P>
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<BR><B><FONT FACE="Arial">Customer Suggestions:</FONT></B>
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<BR><FONT FACE="Arial">Please send your suggestions for improving our network services to:</FONT>
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<BR><FONT FACE="Arial">E-mail: OCSSC@ohio.gov</FONT>
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<BR><B><FONT FACE="Arial">Ohio Customer Service & Security Center (OCSSC):</FONT></B>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the Columbus Calling Area)</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><FONT FACE="Arial">E-mail: OCSSC@ohio.gov</FONT>
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<BR><B><FONT FACE="Arial">World Wide Web: HYPERLINKs:</FONT></B>
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<BR><FONT FACE="Arial">Unified Network Services</FONT>
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<BR><A HREF="file://www.das.ohio.gov/ITSD/NetworkServices"><U><FONT COLOR="#0000FF" FACE="Arial">www.das.ohio.gov/ITSD/NetworkServices</FONT></U></A>
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<BR><FONT FACE="Arial">Escalation List</FONT>
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<BR><A HREF="http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx"><U><FONT COLOR="#0000FF" FACE="Arial">http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx</FONT></U></A>
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<BR><FONT FACE="Arial">Scheduled Maintenance</FONT>
<BR><FONT FACE="Arial"> </FONT>
<BR><A HREF="http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx"><U><FONT COLOR="#0000FF" FACE="Arial">http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx</FONT></U></A>
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