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<TITLE>Office of Information Technology Customer Update – February 10, 2006</TITLE>
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<P><B><FONT FACE="Arial">Office of Information Technology Customer Update</FONT> <FONT FACE="Arial">–</FONT><FONT FACE="Arial"> February 10, 2006</FONT></B>
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<BR><B><FONT FACE="Arial">Scheduled Maintenance:</FONT></B>
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<BR><FONT FACE="Arial">When: Every Tuesday</FONT>
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<BR><FONT FACE="Arial">Time: 3:00 AM to 6:00 AM</FONT>
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<P><FONT FACE="Arial">February 14, 21, 28 - OIT engineers will be migrating customers to the new Columbus Core Network. These moves will be coordinated with the customers by their customer engineers. </FONT></P>
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<BR><FONT FACE="Arial">During the migration to the new Columbus Core Network, customer engineers are planning to work with each agency on current and future bandwidth requirements.</FONT></P>
<P><FONT FACE="Arial">February 14 - OIT engineers will be adding a preferred path over the new Columbus Core Network between our two Internet Gateways: ISPSOC and ISPRHO. After this change is made, we will be testing Internet failover on ISPSOC and ISPRHO. If Internet redundancy functions properly, the failover should be transparent.</FONT></P>
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<BR><FONT FACE="Arial">February 14 - OIT engineers will be moving the following customers from the existing ATM core to the new Columbus Core Network. Connectivity to and from these customers will be interrupted. </FONT></P>
<P><B><FONT FACE="Arial">Rhodes Tower Customers</FONT></B>
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<P><FONT FACE="Arial">Inspector General</FONT>
<BR><FONT FACE="Arial">Board Of Tax Appeals</FONT>
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<P><B><FONT FACE="Arial">WAN-Connected Customers</FONT></B>
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<P><FONT FACE="Arial">OIT-Lausche</FONT>
<BR><FONT FACE="Arial">EDU-Lausche</FONT>
<BR><FONT FACE="Arial">OBA-Lausche</FONT>
<BR><FONT FACE="Arial">Cosmetology Bd.</FONT>
<BR><FONT FACE="Arial">EXPO</FONT>
<BR><FONT FACE="Arial">Arts Council</FONT>
<BR><FONT FACE="Arial">Historical Society</FONT>
<BR><FONT FACE="Arial">Industrial Commission</FONT>
<BR><FONT FACE="Arial">Police & Fire Pension Fund</FONT>
<BR><FONT FACE="Arial">Tuition Trust Authority</FONT>
<BR><FONT FACE="Arial">Veterans Home</FONT>
<BR><FONT FACE="Arial">Community Service Council</FONT>
<BR><FONT FACE="Arial">Elections</FONT>
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<P><B><FONT FACE="Arial">Completed Maintenance:</FONT></B>
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<P><FONT FACE="Arial">February 7 - </FONT>
<BR><FONT FACE="Arial">OIT engineers adjusted timers on the new Columbus Core Network.</FONT>
<BR><FONT FACE="Arial">OIT engineers changed netflow parameters on a Columbus Core switch. </FONT>
<BR><FONT FACE="Arial">OIT engineers moved one of our DNS Servers.</FONT>
<BR><FONT FACE="Arial">OIT engineers moved customers from the existing ATM core network to the new Columbus Core Network.</FONT>
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<P><B><FONT FACE="Arial">Monthly Firewall Maintenance:</FONT></B>
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<BR><FONT FACE="Arial">When: Third Tuesday of every Month</FONT>
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<BR><FONT FACE="Arial">Next Scheduled Maintenance: February 21, 2006</FONT>
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<BR><FONT FACE="Arial">Time: 3:00 AM to 6:00 AM.</FONT>
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<BR><FONT FACE="Arial">The Network Security Group will be performing firewall maintenance. Less than three minute outages are expected during the maintenance window. Please contact the Ohio Customer Service and Security Center at 614-644-0701 if you have any questions or concerns.</FONT></P>
<P><FONT FACE="Arial">__________________________________________________</FONT>
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<BR><B><FONT FACE="Arial">OIT's Goal:</FONT></B>
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<BR><FONT FACE="Arial">OIT will leverage Ohio's investment in information technology by implementing exemplary statewide governance in collaboration with its customers.</FONT></P>
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<BR><B><FONT FACE="Arial">Service Delivery Division's Goal:</FONT></B>
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<BR><FONT FACE="Arial">Provide customers with a secure, reliable, available, and stable Information Technology environment, incorporating existing and future architectures.</FONT></P>
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<BR><B><FONT FACE="Arial">Customer Suggestions:</FONT></B>
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<BR><FONT FACE="Arial">Please send your suggestions for improving our network services to:</FONT>
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<BR><FONT FACE="Arial">E-mail: OCSSC@ohio.gov</FONT>
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<BR><B><FONT FACE="Arial">Ohio Customer Service & Security Center (OCSSC):</FONT></B>
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<BR><FONT FACE="Arial">Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the Columbus Calling Area)</FONT>
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<BR><FONT FACE="Arial">E-mail: OCSSC@ohio.gov</FONT>
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<BR><B><FONT FACE="Arial">World Wide Web: HYPERLINKs:</FONT></B>
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<BR><FONT FACE="Arial">Unified Network Services</FONT>
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<BR><A HREF="file://www.das.ohio.gov/ITSD/NetworkServices"><U><FONT COLOR="#0000FF" FACE="Arial">www.das.ohio.gov/ITSD/NetworkServices</FONT></U></A>
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<BR><FONT FACE="Arial">Escalation List</FONT>
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<BR><A HREF="http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx"><U><FONT COLOR="#0000FF" FACE="Arial">http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx</FONT></U></A>
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<BR><FONT FACE="Arial">Scheduled Maintenance</FONT>
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<BR><A HREF="http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx"><U><FONT COLOR="#0000FF" FACE="Arial">http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx</FONT></U></A>
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