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<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Times New Roman"><span style='font-size:11.0pt;font-weight:bold'>Office
of Information Technology Customer Update – April 28, 2006<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Times New Roman"><span style='font-size:11.0pt;font-weight:bold'>Scheduled
Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>When: Every Tuesday<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Time: 3:00 AM to 6:00 AM<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>May 9, 16, 23, 30 - OIT
engineers will be migrating customers to the new Columbus Core Network.
These moves will be coordinated with the customers by their customer engineers.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><st1:City w:st="on"><st1:place
w:st="on"><b><font size=2 face="Times New Roman"><span style='font-size:11.0pt;
font-weight:bold'>Columbus</span></font></b></st1:place></st1:City><b><font
size=2><span style='font-size:11.0pt;font-weight:bold'> Core GE Migration
Update:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>As of Friday, April 28,
2006, we have migrated 87% ( 91 % in SOCC, 82 % in <st1:place w:st="on">Rhodes</st1:place>)
of the customer connections to the new Columbus Core Network.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Times New Roman"><span style='font-size:11.0pt;font-weight:bold'>Completed
Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>OIT engineers migrated
customers to the new Columbus Core Network.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Times New Roman"><span style='font-size:11.0pt;font-weight:bold'>Monthly
Firewall Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>When: Third Tuesday of
every Month<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Next Scheduled
Maintenance: May 16, 2006<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Time: 3:00 AM to 6:00 AM.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>The Network Security
Group will be performing firewall maintenance. Less than three minute outages
are expected during the maintenance window. Please contact the Ohio Customer
Service and <st1:place w:st="on"><st1:PlaceName w:st="on">Security</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place> at 614-644-0701 if
you have any questions or concerns.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Times New Roman"><span style='font-size:11.0pt;font-weight:bold'>OIT
Network Administration Network Managers Meeting:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Times New Roman"><span style='font-size:11.0pt;font-weight:bold'>When:</span></font></b><font
size=2><span style='font-size:11.0pt'>
Thursday, May 4, 2006<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Times New Roman"><span style='font-size:11.0pt;font-weight:bold'>Where:</span></font></b><font
size=2><span style='font-size:11.0pt'>
State of <st1:place w:st="on"><st1:PlaceName w:st="on">Ohio</st1:PlaceName> <st1:PlaceName
w:st="on">Computer</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>,
1st Floor<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Times New Roman"><span style='font-size:11.0pt;font-weight:bold'>Time:</span></font></b><font
size=2><span style='font-size:11.0pt'>
10:00am until 11:45am <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Times New Roman"><span style='font-size:11.0pt;font-weight:bold'>Agenda:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>9:30 -
10:00 Arrival Time: Coffee, Donuts,
and Security.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>10:00 -
10:05 Welcome<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>10:05 -
10:10 Status Update on Gigabit Ethernet Columbus Core Network
(5 minutes)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>10:10 -
10:15 Status Update on <st1:place w:st="on"><st1:PlaceName
w:st="on">Service</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>
(5 minutes)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>10:15 -
10:30 Post Mortem Discussion on recent network outage (5
minutes)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>10:30 -
11:30 Status of Telecommunication Contracts - Denise Freshly,
Contract Manager (1 hour)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>11:30 -
11:45 Topics for the Next Meeting and Q&A <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Please RSVP to your customer
engineer by Tuesday, May 2, 2006.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Times New Roman"><span style='font-size:11.0pt;font-weight:bold'>Suspicious
and/or Malicious Network Activity Procedure:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Moving forward with our
goal of providing customers with a secure, reliable, available, and stable Information
Technology environment, Unified Network Services/Network Administration is
seeking participation from our customers to address reports of questionable
network activity.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>The Office of Information
Technology is the registrant of IP addresses assigned to the State of <st1:State
w:st="on"><st1:place w:st="on">Ohio</st1:place></st1:State> by ARIN (American
Registry for Internet Numbers). In accordance with state policy and
industry best practices, the Ohio Customer Service & Security Center
(OCSSC) will notify agencies, boards, and commissions when questionable activity
is reported or identified on state networks. Once notified, the customer
will be asked to investigate and resolve the issue within the timelines listed
below. If the issue cannot be resolved within the specified timeframe, then OIT
will work with the customer to block the questionable internet activity from
the network until corrective action can be completed.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Based on the possible
security implications, the following table defines the classification along
with a time allowance to the customer for containment. The OIT will
initiate blocking, once the specified time has elapsed.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Classification
Description
Time
Allowance Before Blocking <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Malicious Activity-Spam Sending
of unsolicited
email
24
Hours <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Malicious
Activity-Scanning Checking
for open
port
30
Minutes <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Malicious
Activity-Bandwidth Hog Router/Switch
packet rate too high 30
Minutes <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Malicious Activity-Access
Attempts Unauthorized
access
attempts
60
Minutes <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Malicious
Activity-Defacement
Public
facing web page
defaced
60
Minutes <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Malicious
Activity-Worm Known
source of
infections
30
Minutes <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Malicious
Activity-Bot
Repeated
access to remote control 30
Minutes <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Your cooperation in this
matter is greatly appreciated. If you have any questions or concerns,
please contact Dixie Rogers at 614-466-4528.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>__________________________________________________<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Times New Roman"><span style='font-size:11.0pt;font-weight:bold'>OIT's
Goal:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>OIT will leverage <st1:State
w:st="on"><st1:place w:st="on">Ohio</st1:place></st1:State>'s investment in
information technology by implementing exemplary statewide governance in collaboration
with its customers.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Times New Roman"><span style='font-size:11.0pt;font-weight:bold'>Service
Delivery Division's Goal:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Provide customers with a
secure, reliable, available, and stable Information Technology environment,
incorporating existing and future architectures.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Times New Roman"><span style='font-size:11.0pt;font-weight:bold'>Customer
Suggestions:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Please send your suggestions
for improving our network services to: E-mail: OCSSC@ohio.gov<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Times New Roman"><span style='font-size:11.0pt;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><st1:place w:st="on"><st1:PlaceName
w:st="on"><b><font size=2 face="Times New Roman"><span style='font-size:11.0pt;
font-weight:bold'>Ohio</span></font></b></st1:PlaceName><b><font size=2><span
style='font-size:11.0pt;font-weight:bold'> <st1:PlaceName w:st="on">Customer</st1:PlaceName>
<st1:PlaceName w:st="on">Service & Security</st1:PlaceName> <st1:PlaceType
w:st="on">Center</st1:PlaceType></span></font></b></st1:place><b><font size=2><span
style='font-size:11.0pt;font-weight:bold'> (OCSSC):<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Voice: 644-0701 (<st1:City
w:st="on">Columbus</st1:City> Calling Area) or 800-644-0701 (Outside of the <st1:City
w:st="on"><st1:place w:st="on">Columbus</st1:place></st1:City> Calling Area)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>E-mail: OCSSC@ohio.gov<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Times New Roman"><span style='font-size:11.0pt;font-weight:bold'>World
Wide Web: HYPERLINKs:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Unified Network Services<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><a
href="www.das.ohio.gov/ITSD/NetworkServices">www.das.ohio.gov/ITSD/NetworkServices</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Escalation List<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><a
href="http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx">http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'>Scheduled Maintenance<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'><a
href="http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx">http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx</a><o:p></o:p></span></font></p>
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