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<p class=MsoNormal><b><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial;font-weight:bold'>Office of Information Technology Customer
Update – May 26, 2006<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Scheduled Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>When: Every Tuesday<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Time: 3:00 AM to 6:00 AM<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>May 30, June 6, 13, 20 - OIT engineers will be migrating
customers to the new Columbus Core Network. These moves will be
coordinated with the customers by their customer engineers.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 face=Arial><span style='font-size:
11.0pt;font-family:Arial'>Tuesday - May 30, 2006</span></font></b></strong><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Turn down BBSOCC and BBSOC9. These two routers are no
longer needed due to the migration to the Columbus Core Network.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 face=Arial><span style='font-size:
11.0pt;font-family:Arial'>Sunday - June 4, 2006</span></font></b></strong><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>On Sunday, June 4, between 1:00 PM and 5:00 PM we will be
migrating T1 customers from older routers located in the <st1:place w:st="on"><st1:PlaceName
w:st="on">Rhodes</st1:PlaceName> <st1:PlaceType w:st="on">State</st1:PlaceType>
<st1:PlaceName w:st="on">Office</st1:PlaceName> <st1:PlaceType w:st="on">Tower</st1:PlaceType></st1:place>
to a new router. This consolidation will reduce the number of hub routers
serving these customers from 7 to 1. The router we are installing
will allow OIT to provide a high level network services, including VoIP and QoS.
We are anticipating a 5 to 15 minute outage during this window while each
customer is being moved. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Customers Affected:<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><br>
BES-Sungard-T1, Rhodes-Sungard, BES-Painesville-JTPAm, BBCLE, Cosmetology,
EXPO, OAC-CO, OHS-CO, OIC, OPF(aka-PFDPF), OTTA, OVH, Elections-Broad,
LAA-Akron, MH-CuyahogaCtyADAS, MH-RichlandCty, MH-NewPhiladelphia,
ODH-246NHigh, MH-Portsmouth, BES-Cleve13-JTPA, MH-Medina, OPLIN-BarbertonHospital,
ODOT-Hilltop, MH-FranklinCty, MH-AshlandCty, GOSIP-Parkview, STRS-Westerville, BES-ColumbusPIC-JTPA,
MH-CuyahogaCty, MH-MontgomeryCtyRec, MH-HamiltonCty, MH-StarkCty, MH-SummitCty,
MH-LucasCtyADAS, AOS-AshtabulaCty, BES-Lebanon1stop.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 face=Arial><span style='font-size:
11.0pt;font-family:Arial'>Tuesday - June 15, 2006</span></font></b></strong><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Turn down BBSOCD, BBRHOH and BBRHOI. These three
routers are no longer needed due to the migration to the Columbus Core Network.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:City w:st="on"><st1:place w:st="on"><b><font size=2
face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Columbus</span></font></b></st1:place></st1:City><b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:
bold'> Core GE Migration Update:<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>As of Friday, May 26, 2006, we have migrated 87% (91 % at
SOCC, 82 % at <st1:place w:st="on">Rhodes</st1:place>) of the customer
connections to the new Columbus Core Network.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Completed Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>OIT engineers migrated customers to the new Columbus Core
Network.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Monthly Firewall Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>When: Third Tuesday of every Month<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Next Scheduled Maintenance: June 20, 2006<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Time: 3:00 AM to 6:00 AM.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>The Network Security Group will be performing firewall
maintenance. Less than three minute outages are expected during the maintenance
window. Please contact the Ohio Customer Service and <st1:place w:st="on"><st1:PlaceName
w:st="on">Security</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>
at 614-644-0701 if you have any questions or concerns.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>__________________________________________________<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>OIT's Goal:<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>OIT will leverage <st1:State w:st="on"><st1:place w:st="on">Ohio</st1:place></st1:State>'s
investment in information technology by implementing exemplary statewide governance
in collaboration with its customers.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Service Delivery Division's Goal:<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Provide customers with a secure, reliable, available, and
stable Information Technology environment, incorporating existing and future
architectures.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Customer Suggestions:<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Please send your suggestions for improving our network
services to: E-mail: OCSSC@ohio.gov<o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><st1:place w:st="on"><st1:PlaceName w:st="on"><b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:
bold'>Ohio</span></font></b></st1:PlaceName><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'> <st1:PlaceName
w:st="on">Customer</st1:PlaceName> <st1:PlaceName w:st="on">Service &
Security</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></span></font></b></st1:place><b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:
bold'> (OCSSC):<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Voice: 644-0701 (<st1:City w:st="on">Columbus</st1:City>
Calling Area) or 800-644-0701 (Outside of the <st1:City w:st="on"><st1:place
w:st="on">Columbus</st1:place></st1:City> Calling Area)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>E-mail: OCSSC@ohio.gov<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>World Wide Web: HYPERLINKs:<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Unified Network Services<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><a
href="http://www.oit.ohio.gov/sdd/networkservices/index.aspx"
title="http://www.oit.ohio.gov/sdd/networkservices/index.aspx">http://www.oit.ohio.gov/sdd/networkservices/index.aspx</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Escalation List<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><a
href="http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx"
title="http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx">http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Scheduled Maintenance<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><a
href="http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx"
title="http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx">http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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