<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<META NAME="Generator" CONTENT="MS Exchange Server version 6.5.7638.1">
<TITLE>Office of Information Technology Customer Update – July 7, 2006</TITLE>
</HEAD>
<BODY>
<!-- Converted from text/rtf format -->
<P><B><FONT SIZE=2 FACE="Arial">Office of Information Technology Customer Update</FONT> <FONT SIZE=2 FACE="Tahoma">–</FONT><FONT SIZE=2 FACE="Arial"> July 7, 2006</FONT></B>
<BR><B><FONT SIZE=2 FACE="Arial">Scheduled Maintenance:</FONT></B>
<BR><FONT SIZE=2 FACE="Arial">When: Every Tuesday</FONT>
<BR><FONT SIZE=2 FACE="Arial">Time: 3:00 AM to 6:00 AM</FONT>
<BR><B><FONT SIZE=2 FACE="Arial">July 11, 2006</FONT></B>
<BR><FONT SIZE=2 FACE="Arial">OIT engineers will be migrating customers served by the Rhodes State Office Tower from the ATM core network to the new Columbus Core Network.</FONT> </P>
<P><FONT SIZE=2 FACE="Arial">Service interruption will be experienced by the following customers:</FONT>
<BR><FONT SIZE=2 FACE="Arial">Mental Health Intranet</FONT>
<BR><FONT SIZE=2 FACE="Arial">Governor’s Office</FONT>
<BR><FONT SIZE=2 FACE="Arial">OBG/EDI Disaster Recovery</FONT>
</P>
<P><B><FONT COLOR="#000000" SIZE=2 FACE="Arial">Completed Maintenance:</FONT></B>
<BR><FONT COLOR="#000000" SIZE=2 FACE="Arial">The ATM network between eTech North Star, Rhodes State Office Tower and the State of Ohio Computer Center will be turned down. Friday, June 30, 2006 - Midnight</FONT></P>
<P><B><FONT SIZE=2 FACE="Arial">Monthly Firewall Maintenance:</FONT></B>
<BR><FONT SIZE=2 FACE="Arial">When: Third Tuesday of every Month</FONT>
<BR><FONT SIZE=2 FACE="Arial">Next Scheduled Maintenance: July 18, 2006</FONT>
<BR><FONT SIZE=2 FACE="Arial">Time: 3:00 AM to 6:00 AM.</FONT>
<BR><FONT SIZE=2 FACE="Arial">The Network Security Group will be performing firewall maintenance. Less than three minute outages are expected during the maintenance window. Please contact the Ohio Customer Service and Security Center at 614-644-0701 if you have any questions or concerns.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">__________________________________________________</FONT>
<BR><B><FONT SIZE=2 FACE="Arial">OIT's Goal:</FONT></B>
<BR><FONT SIZE=2 FACE="Arial">OIT will leverage Ohio's investment in information technology by implementing exemplary statewide governance in collaboration with its customers.</FONT></P>
<P><B><FONT SIZE=2 FACE="Arial">Service Delivery Division's Goal:</FONT></B>
<BR><FONT SIZE=2 FACE="Arial">Provide customers with a secure, reliable, available, and stable Information Technology environment, incorporating existing and future architectures.</FONT></P>
<P><B><FONT SIZE=2 FACE="Arial">Customer Suggestions:</FONT></B>
<BR><FONT SIZE=2 FACE="Arial">Please send your suggestions for improving our network services to: E-mail: OCSSC@ohio.gov</FONT>
<BR><B><FONT SIZE=2 FACE="Arial">Ohio Customer Service & Security Center (OCSSC):</FONT></B>
<BR><FONT SIZE=2 FACE="Arial">Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the Columbus Calling Area)</FONT>
<BR><FONT SIZE=2 FACE="Arial">E-mail: OCSSC@ohio.gov</FONT>
<BR><B><FONT SIZE=2 FACE="Arial">World Wide Web: HYPERLINKs:</FONT></B>
<BR><FONT SIZE=2 FACE="Arial">Unified Network Services</FONT>
<BR><A HREF="http://www.oit.ohio.gov/sdd/networkservices/index.aspx"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://www.oit.ohio.gov/sdd/networkservices/index.aspx</FONT></U></A>
<BR><FONT SIZE=2 FACE="Arial">Escalation List</FONT>
<BR><A HREF="http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx</FONT></U></A>
<BR><FONT SIZE=2 FACE="Arial">Scheduled Maintenance</FONT>
<BR><A HREF="http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx</FONT></U></A>
</P>
</BODY>
</HTML>