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<div class=Section1>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Office of Information Technology Customer
Update – October 13, 2006 (Updated)<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Scheduled Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>When: Every
Tuesday<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-top:5.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>Time:
3:00 AM to 6:00 AM<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> <b><font color=black><span style='color:black;
font-weight:bold'><o:p></o:p></span></font></b></span></font></p>
<p class=MsoNormal><b><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black;font-weight:bold'>No
Maintenance Scheduled<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Monthly Firewall Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>When: Third Tuesday of every Month<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Next Scheduled Maintenance: October 17, 2006<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Time: 3:00 AM to 6:00 AM.<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Auto Attendant added to the Ohio Customer
Service & Security Center<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='margin-left:.25in'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>The Ohio Customer Service and Security Center (OCSSC)
recently installed tools and processes to allow incoming calls to be monitored
for quality purposes. During normal business hours customers calling
644-0701 or 1-800-644-0701 will hear a brief automated announcement informing
the caller that their call may be monitored. Our overall objective is to
increase the quality of service that we are currently providing to our valued
customers.<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Mark your calendars for the next</span></font></b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'> <strong><b><font
face=Arial><span style='font-family:Arial'>OIT Network Administration
Network Customer Meeting<o:p></o:p></span></font></b></strong></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>When:
Thursday, October 19, 2006<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Where:
State of <st1:place w:st="on"><st1:PlaceName w:st="on">Ohio</st1:PlaceName> <st1:PlaceName
w:st="on">Computer</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>,
1st Floor<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Time:
10:00am until 11:45am<o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 face=Arial><span style='font-size:
11.0pt;font-family:Arial'><o:p> </o:p></span></font></b></strong></p>
<p class=MsoNormal><strong><b><font size=2 face=Arial><span style='font-size:
11.0pt;font-family:Arial'>Agenda:</span></font></b></strong><font size=2
face=Arial><span style='font-size:11.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l2 level1 lfo1'><![if !supportLists]><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><span
style='mso-list:Ignore'>•<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Introductions - Everyone <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l2 level1 lfo1'><![if !supportLists]><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><span
style='mso-list:Ignore'>•<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Update on Gigabit Ethernet Columbus
Core Network<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><span
style='mso-list:Ignore'>•<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Update on <st1:place w:st="on"><st1:PlaceName
w:st="on">Service</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><span
style='mso-list:Ignore'>•<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Post Mortem Discussion on recent
network outages<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo3'><![if !supportLists]><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><span
style='mso-list:Ignore'>•<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Update on OIT Telecommunication
Contracts<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo3'><![if !supportLists]><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><span
style='mso-list:Ignore'>•<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Update on Firewalls<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo3'><![if !supportLists]><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><span
style='mso-list:Ignore'>•<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>State of <st1:State w:st="on"><st1:place
w:st="on">Ohio</st1:place></st1:State> VPN Update<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo3'><![if !supportLists]><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><span
style='mso-list:Ignore'>•<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Update on Rates<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo3'><![if !supportLists]><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><span
style='mso-list:Ignore'>•<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Next Meeting Planning<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Please RSVP to your customer engineer
or Brenda Verblaauw (<a href="mailto:brenda.verblaauw@oit.ohio.gov"
title="mailto:brenda.verblaauw@oit.ohio.gov">brenda.verblaauw@oit.ohio.gov</a>) by Tuesday
October 17, 2006.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 face=Arial><span style='font-size:
11.0pt;font-family:Arial'>Security Procedures at the State of <st1:place w:st="on"><st1:PlaceName
w:st="on">Ohio</st1:PlaceName> <st1:PlaceName w:st="on">Computer</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>:<o:p></o:p></span></font></b></strong></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>It is the policy of SOCC that all individuals entering must
present photo identification / SOCC State of Ohio ID badge and successfully
complete the physical screening process before entering the building. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Upon entering the SOCC, visitors will be asked to present a
photo identification to receive a visitor pass. After the ID has been
presented, visitors shall place all items such as bags, packages, purses and
any other carry items through the x-ray machine. All items are subject to
being searched for prohibited items <a
href="http://www.sconet.state.oh.us/court_security/prohibited.asp"
title="http://www.sconet.state.oh.us/court_security/prohibited.asp">http://www.sconet.state.oh.us/court_security/prohibited.asp</a>
. Additionally, visitors must pass through the walk-through
magnetometers. To do so, visitors should observe the following procedure: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in'><font size=2
face=Arial><span style='font-size:11.0pt;font-family:Arial'>*
Remove all metallic items from pockets and place in the plastic tray. Items
that should be removed include coins, keys, cell phones, pagers or any
other metallic item. <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in'><font size=2
face=Arial><span style='font-size:11.0pt;font-family:Arial'>*
Some outer garments with a large amount of metal should also be removed and
placed on the conveyor belt to be examined through the x-ray machine. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>*
Place lap top computers, bags, purses, packages and any other carry items on
conveyor belt. <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.5in'><font size=2
face=Arial><span style='font-size:11.0pt;font-family:Arial'>*
If visitors fail to pass through the walk-through magnetometer without alarm,
they are subject to be scanned with a hand-held metal detector by security
personnel. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>*
During high volume times, it is recommended visitors arrive at least 15 minutes
prior to the appointment. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>* All
items larger then 18” X 18” must go through the dock X-ray machine.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>__________________________________________________<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Customer Suggestions:</span></font></b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Please send your suggestions for improving our network
services to: E-mail: <a href="mailto:OCSSC@ohio.gov"
title="mailto:OCSSC@ohio.gov">OCSSC@ohio.gov</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><st1:place w:st="on"><st1:PlaceName w:st="on"><b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:
bold'>Ohio</span></font></b></st1:PlaceName><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'> <st1:PlaceName
w:st="on">Customer</st1:PlaceName> <st1:PlaceName w:st="on">Service &
Security</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></span></font></b></st1:place><b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:
bold'> (OCSSC):</span></font></b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Voice: 644-0701 (<st1:City w:st="on">Columbus</st1:City>
Calling Area) or 800-644-0701 (Outside of the <st1:City w:st="on"><st1:place
w:st="on">Columbus</st1:place></st1:City> Calling Area)<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>E-mail: <a href="mailto:OCSSC@ohio.gov"
title="mailto:OCSSC@ohio.gov">OCSSC@ohio.gov</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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