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<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial;font-weight:bold'>Office of Information Technology Customer
Update – October 27, 2006<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Scheduled Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>When:
Every Tuesday<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-top:5.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>Time:
3:00 AM to 6:00 AM<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font><b><font color=black face=Arial><span
style='font-family:Arial;color:black;font-weight:bold'><o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black;font-weight:bold'>No
Maintenance Scheduled<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Monthly Firewall Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>When: Third Tuesday of every Month<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Next Scheduled Maintenance: November 21, 2006<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Time: 3:00 AM to 6:00 AM.<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Auto Attendant
added to the Ohio Customer Service & Security Center<o:p></o:p></span></font></b></p>
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face=Arial><span style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>The Ohio Customer Service and
Security Center (OCSSC) recently installed tools and processes to allow
incoming calls to be monitored for quality purposes. During normal
business hours customers calling 644-0701 or 1-800-644-0701 will hear a brief
automated announcement informing the caller that their call may be
monitored. Our overall objective is to increase the quality of service
that we are currently providing to our valued customers.<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>__________________________________________________<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Customer Suggestions:</span></font></b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Please send your suggestions for improving our network
services to: E-mail: <a href="mailto:OCSSC@ohio.gov"
title="mailto:OCSSC@ohio.gov">OCSSC@ohio.gov</a><o:p></o:p></span></font></p>
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5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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5.0pt;margin-left:0in'><st1:place w:st="on"><st1:PlaceName w:st="on"><b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:
bold'>Ohio</span></font></b></st1:PlaceName><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'> <st1:PlaceName
w:st="on">Customer</st1:PlaceName> <st1:PlaceName w:st="on">Service &
Security</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></span></font></b></st1:place><b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:
bold'> (OCSSC):</span></font></b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Voice: 644-0701 (<st1:City w:st="on">Columbus</st1:City>
Calling Area) or 800-644-0701 (Outside of the <st1:place w:st="on"><st1:City
w:st="on">Columbus</st1:City></st1:place> Calling Area)<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>E-mail: <a href="mailto:OCSSC@ohio.gov"
title="mailto:OCSSC@ohio.gov">OCSSC@ohio.gov</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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font-family:Arial'><o:p> </o:p></span></font></p>
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font-family:Arial'><o:p> </o:p></span></font></p>
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font-family:Arial'><o:p> </o:p></span></font></p>
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font-family:Arial'><o:p> </o:p></span></font></p>
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