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<p class=MsoNormal style='margin-bottom:5.0pt'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Office of
Information Technology Customer Update – November 13, 2006</span></font></b><font
size=2><span style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Scheduled
Maintenance:</span></font></b><font size=2><span style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>When:
Every Tuesday</span></font><font size=2><span style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-top:5.0pt'><font size=2 color=black
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:black'>Time:
3:00 AM to 6:00 AM</span></font><font size=2><span style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>November 14</span></font></b><font size=2
face=Arial><span style='font-size:11.0pt;font-family:Arial'> – OIT
engineers are planning to enable fair-queuing and anti-spoofing on each T1 on
BBSOC8. This will provide better <span class=spelle>QoS</span> and an
additional level of security.</span></font><font size=2><span style='font-size:
11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Customers affected:</span></font><font size=2><span
style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>GCSC-Columbus, DRC-London/IP-Video, EDU-OSB, BES-<span
class=spelle>McConnelsville</span>-JFS, EMA-CO, OTTA,LAA-Montgomery,
LAA-Toledo, LAA-Cincinnati, INS-<span class=spelle>StellaCt</span>,
LAA-Portsmouth, MH-BHG, K12-Mentor-A, MH-GEAUGACTY, MH-<span class=spelle>AshtabulaCty</span>,
MH-<span class=spelle>LakeCty</span>, MH-<span class=spelle>MahoningCty</span>,
MH-<span class=spelle>TrumbullCty</span>, MH-<span class=spelle>LorainCty</span>,
MH-Springfield, MH-Lancaster, MH-Chillicothe, BES-Steubenville-JTPA, BRO-<span
class=spelle>Georgetown</span>, MH-<span class=spelle>ButlerCty</span>, MH-<span
class=spelle>WoodCty</span></span></font><font size=2><span style='font-size:
11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>November 21</span></font></b><font size=2
face=Arial><span style='font-size:11.0pt;font-family:Arial'> - OIT engineers
are planning to enable fair-queuing and anti-spoofing on each T1 on
BBRHO4. This will provide better <span class=spelle>QoS</span> and an
additional level of security.</span></font><font size=2><span style='font-size:
11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Customers affected:</span></font><font size=2><span
style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>LAA-Akron, MH-<span class=spelle>CuyahogaCtyADAS</span>, MH-<span
class=spelle>RichlandCty</span>, MH-<span class=spelle>NewPhiladelphia</span>,
MH-Portsmouth, STRS-Westerville, BES-Painesville-JTPA, MH-Medina, ODOT-Hilltop,
MH-<span class=spelle>FranklinCty</span>, MH-<span class=spelle>AshlandCty</span>,
BES-<span class=spelle>ColumbusPIC</span>-JTPA, MH-<span class=spelle>CuyahogaCty</span>,
MH-<span class=spelle>MontgomeryCtyRec</span>, MH-<span class=spelle>HamiltonCty</span>,
MH-<span class=spelle>StarkCty</span>, MH-<span class=spelle>SummitCty</span>,
MH-<span class=spelle>LucasCtyADAS</span>, AOS-<span class=spelle>AshtabulaCty</span>,
BES-Lebanon1stop, opl-barberton-0016-003</span></font><font size=2><span
style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>November 21</span></font></b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'> - OIT
engineers will be upgrading software on inter-agency VPN routers.
Interruption in connectivity will be experienced for any agency-agency or
agency-OIT communications that traverse the Inter-agency VPN. VPN redundancy
will reduce the outage to 30 minutes or less.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>December 5</span></font></b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial'> - Continuation
of VPN work performed during November 21<sup>st</sup>’s
maintenance. OIT engineers will be upgrading software on inter-agency VPN
routers. Interruption in connectivity will be experienced for any
agency-agency or agency-OIT communications that traverse the Inter-agency
VPN. VPN redundancy will reduce the outage to 30 minutes or less.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Monthly Firewall
Maintenance:</span></font></b><font size=2><span style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>When: Third Tuesday of every Month</span></font><font
size=2><span style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Next Scheduled Maintenance: November
21, 2006</span></font><font size=2><span style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Time: 3:00 AM to 6:00 AM.</span></font><font
size=2><span style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>Auto Attendant added to the Ohio Customer
Service & Security Center</span></font></b><font size=2><span
style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.25in'><font size=2 face="Times New Roman"><span
style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>The Ohio Customer Service and Security Center (OCSSC)
recently installed tools and processes to allow incoming calls to be monitored
for quality purposes. During normal business hours customers calling
644-0701 or 1-800-644-0701 will hear a brief automated announcement informing
the caller that their call may be monitored. Our overall objective is to
increase the quality of service that we are currently providing to our valued
customers.</span></font><font size=2><span style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>__________________________________________________</span></font><font
size=2><span style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Customer
Suggestions:</span></font></b><font size=2><span style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Please send your suggestions for
improving our network services to: E-mail: <a href="mailto:OCSSC@ohio.gov"
title="mailto:OCSSC@ohio.gov">OCSSC@ohio.gov</a></span></font><font size=2><span
style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2
face="Times New Roman"><span style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><st1:place w:st="on"><st1:PlaceName
w:st="on"><b><font size=2 face=Arial><span style='font-size:11.0pt;font-family:
Arial;font-weight:bold'>Ohio</span></font></b></st1:PlaceName><b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:
bold'> <st1:PlaceName w:st="on">Customer</st1:PlaceName> <st1:PlaceName w:st="on">Service
& Security</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></span></font></b></st1:place><b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:
bold'> (OCSSC):</span></font></b><font size=2><span style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Voice: 644-0701 (<st1:City w:st="on">Columbus</st1:City>
Calling Area) or 800-644-0701 (Outside of the <st1:City w:st="on"><st1:place
w:st="on">Columbus</st1:place></st1:City> Calling Area)</span></font><font
size=2><span style='font-size:11.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>E-mail: <a
href="mailto:OCSSC@ohio.gov" title="mailto:OCSSC@ohio.gov">OCSSC@ohio.gov</a></span></font><font
size=2><span style='font-size:11.0pt'><o:p></o:p></span></font></p>
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11.0pt'> <o:p></o:p></span></font></p>
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11.0pt'> <o:p></o:p></span></font></p>
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11.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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