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<p class=MsoNormal style='margin-bottom:5.0pt'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>Office of
Information Technology Customer Update – November 24, 2006</span></font></b><font
face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>Scheduled
Maintenance:</span></font></b><font face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'>When:
Every Tuesday</span></font><font face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-top:5.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'>Time:
3:00 AM to 6:00 AM</span></font><font face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial;font-weight:bold'>December 5</span></font></b><font
face=Arial><span style='font-family:Arial'> – <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>- Continuation of VPN work performed during November 21<sup>st</sup>’s
maintenance. OIT engineers will be upgrading software on inter-agency VPN
routers. Interruption in connectivity will be experienced for any
agency-agency or agency-OIT communications that traverse the Inter-agency
VPN. VPN redundancy will reduce the outage to 30 minutes or less.<o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>- From 3 AM to 6 AM, December 5, we will be working on
BBSOC5 and BBSOC6. We will be trying to recreate the network
problem that impacted all customers on Tuesday November 14 about 7:15 AM to
better troubleshoot the problem. After this we will
then upgrade BBSOC6 to a new version on software. If we
successfully recreate the problem, there will be an major outage of the
network, while we troubleshoot the problem. We expect this to be in
the 10-15 minutes range, afterwards we will recover the network.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial;font-weight:bold'>December 12 -</span></font></b><font
face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>- From 3 AM to 6 AM, December 12, we will be upgrading
software on BBSOC5 (if the software upgrade on BBSOC6 went well on December 5).<o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial;font-weight:bold'>Completed Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial;font-weight:bold'>November 21</span></font></b><font
face=Arial><span style='font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>- OIT engineers enable fair-queuing and anti-spoofing on
each T1 on BBRHO4. This will provide better QoS and an additional level
of security.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>Customers that were affected:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'> LAA-Akron, MH-CuyahogaCtyADAS, MH-RichlandCty,
MH-NewPhiladelphia, MH-Portsmouth, STRS-Westerville, BES-Painesville-JTPA,
MH-Medina, ODOT-Hilltop, MH-FranklinCty, MH-AshlandCty, BES-ColumbusPIC-JTPA,
MH-CuyahogaCty, MH-MontgomeryCtyRec, MH-HamiltonCty, MH-StarkCty, MH-SummitCty,
MH-LucasCtyADAS, AOS-AshtabulaCty, BES-Lebanon1stop, opl-barberton-0016-003<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>- OIT engineers upgraded software on inter-agency VPN
routers. Connectivity interruption was experienced for any agency-agency
or agency-OIT communications that traverse the Inter-agency VPN. VPN
redundancy will reduced the outage less than 30 minutes.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>Monthly Firewall
Maintenance:</span></font></b><font face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>When: Third Tuesday of every Month<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Next Scheduled Maintenance: November
21, 2006<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Time: 3:00 AM to 6:00 AM.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial;font-weight:bold'>Auto Attendant added to the Ohio Customer
Service & Security Center</span></font></b><font face=Arial><span
style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.25in'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>The Ohio Customer Service and Security Center (OCSSC)
recently installed tools and processes to allow incoming calls to be monitored
for quality purposes. During normal business hours customers calling
644-0701 or 1-800-644-0701 will hear a brief automated announcement informing
the caller that their call may be monitored. Our overall objective is to
increase the quality of service that we are currently providing to our valued
customers.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>__________________________________________________<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>Customer
Suggestions:</span></font></b><font face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Please send your suggestions for
improving our network services to: E-mail: <a href="mailto:OCSSC@ohio.gov"
title="mailto:OCSSC@ohio.gov">OCSSC@ohio.gov</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><st1:place w:st="on"><st1:PlaceName
w:st="on"><b><font size=3 face=Arial><span style='font-size:12.0pt;font-family:
Arial;font-weight:bold'>Ohio</span></font></b></st1:PlaceName><b><font
face=Arial><span style='font-family:Arial;font-weight:bold'> <st1:PlaceName
w:st="on">Customer</st1:PlaceName> <st1:PlaceName w:st="on">Service &
Security</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></span></font></b></st1:place><b><font
face=Arial><span style='font-family:Arial;font-weight:bold'> (OCSSC):</span></font></b><font
face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Voice: 644-0701 (<st1:City w:st="on">Columbus</st1:City>
Calling Area) or 800-644-0701 (Outside of the <st1:City w:st="on"><st1:place
w:st="on">Columbus</st1:place></st1:City> Calling Area)<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>E-mail: <a
href="mailto:OCSSC@ohio.gov" title="mailto:OCSSC@ohio.gov">OCSSC@ohio.gov</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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