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<p class=MsoNormal style='margin-bottom:5.0pt'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>Office of
Information Technology Customer Update – December 8, 2006</span></font></b><font
face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>Scheduled Maintenance:</span></font></b><font
face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'>When:
Every Tuesday</span></font><font face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-top:5.0pt'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'>Time:
3:00 AM to 6:00 AM<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-top:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial;font-weight:bold'>December 12</span></font></b><font
face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>OIT engineers will be upgrading software on BBSOC5.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>Monthly Firewall
Maintenance:</span></font></b><font face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>When: Third Tuesday of every Month<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Next Scheduled Maintenance: December
19, 2006<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Time: 3:00 AM to 6:00 AM.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial;font-weight:bold'>Auto Attendant added to the Ohio Customer
Service & Security Center</span></font></b><font face=Arial><span
style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.25in'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>The Ohio Customer Service and Security Center (OCSSC)
recently installed tools and processes to allow incoming calls to be monitored
for quality purposes. During normal business hours customers calling
644-0701 or 1-800-644-0701 will hear a brief automated announcement informing
the caller that their call may be monitored. Our overall objective is to
increase the quality of service that we are currently providing to our valued
customers.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>__________________________________________________<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>Customer
Suggestions:</span></font></b><font face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Please send your suggestions for
improving our network services to: E-mail: <a href="mailto:OCSSC@ohio.gov"
title="mailto:OCSSC@ohio.gov">OCSSC@ohio.gov</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><st1:place w:st="on"><st1:PlaceName
w:st="on"><b><font size=3 face=Arial><span style='font-size:12.0pt;font-family:
Arial;font-weight:bold'>Ohio</span></font></b></st1:PlaceName><b><font
face=Arial><span style='font-family:Arial;font-weight:bold'> <st1:PlaceName
w:st="on">Customer</st1:PlaceName> <st1:PlaceName w:st="on">Service & Security</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></span></font></b></st1:place><b><font
face=Arial><span style='font-family:Arial;font-weight:bold'> (OCSSC):</span></font></b><font
face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Voice: 644-0701 (<st1:City w:st="on">Columbus</st1:City>
Calling Area) or 800-644-0701 (Outside of the <st1:place w:st="on"><st1:City
w:st="on">Columbus</st1:City></st1:place> Calling Area)<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:5.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>E-mail: <a
href="mailto:OCSSC@ohio.gov" title="mailto:OCSSC@ohio.gov">OCSSC@ohio.gov</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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<P><FONT SIZE=2>--<BR>
No virus found in this outgoing message.<BR>
Checked by AVG Free Edition.<BR>
Version: 7.5.432 / Virus Database: 268.15.15/579 - Release Date: 12/7/2006 1:31 PM<BR>
</FONT> </P>