<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=windows-1250">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PlaceType"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PlaceName"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="City"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="place"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="time"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="date"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Office of
Information Technology Customer Update – <st1:date Year="2007" Day="12"
Month="1" ls="trans" w:st="on">January 12, 2007</st1:date><o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Scheduled
Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>When: Every Tuesday<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Time: <st1:time Minute="00" Hour="3"
w:st="on">3:00 AM</st1:time> to <st1:time Minute="00" Hour="6" w:st="on">6:00
AM</st1:time><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>No maintenance
scheduled<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Monthly Firewall
Maintenance:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>When: Third Tuesday of every Month<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Next Scheduled Maintenance: <st1:date
Year="2007" Day="16" Month="1" ls="trans" w:st="on">January 16, 2007</st1:date><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Time: <st1:time Minute="00" Hour="3"
w:st="on">3:00 AM</st1:time> to <st1:time Minute="00" Hour="6" w:st="on">6:00
AM</st1:time>.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'> <b><span style='font-weight:
bold'><o:p></o:p></span></b></span></font></p>
<p class=MsoNormal style='text-autospace:none'><st1:place w:st="on"><st1:PlaceName
w:st="on"><b><font size=2 face=Arial><span style='font-size:11.0pt;font-family:
Arial;font-weight:bold'>Ohio</span></font></b></st1:PlaceName><b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:
bold'> <st1:PlaceName w:st="on">Customer</st1:PlaceName> <st1:PlaceName w:st="on">Service
& Security</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></span></font></b></st1:place><b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:
bold'> - After Hour Service Escalation Procedure<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Effective immediately, the following
after hour (Monday through Friday, <st1:time Minute="00" Hour="17" w:st="on">5:00pm</st1:time>
– <st1:time Minute="00" Hour="7" w:st="on">7:00am</st1:time> and
Weekends) escalation list should be utilized when service related matters need
to be brought to the attention of UNS-NA management.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Customers should wait a minimum of
30 minutes before attempts are made to contact the next level of support<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><st1:place w:st="on"><st1:PlaceName
w:st="on"><b><font size=2 face=Arial><span style='font-size:11.0pt;font-family:
Arial;font-weight:bold'>Ohio</span></font></b></st1:PlaceName><b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:
bold'> <st1:PlaceName w:st="on">Customer</st1:PlaceName> <st1:PlaceName w:st="on">Service
& Security</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></span></font></b></st1:place><b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:
bold'> <o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Voice: 644-0701 (<st1:City w:st="on">Columbus</st1:City>
Calling Area) or 800-644-0701 (Outside of the <st1:City w:st="on"><st1:place
w:st="on">Columbus</st1:place></st1:City> Calling Area)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>After Hour Service Escalation<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>1. UNS-NA Service
Manager
(614) 216-1621<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>2. UNS-NA Program
Manager (614)
466-6516<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>3. UNS-NA Program
Administrator (740) 398-1333<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>________________________________________________<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Customer
Suggestions:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Please send your suggestions for
improving our network services to: E-mail: <a href="mailto:OCSSC@ohio.gov">OCSSC@ohio.gov</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Ohio Customer
Service & Security Center (OCSSC):<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Voice: 644-0701 (<st1:City w:st="on">Columbus</st1:City>
Calling Area) or 800-644-0701 (Outside of the <st1:City w:st="on"><st1:place
w:st="on">Columbus</st1:place></st1:City> Calling Area)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>E-mail: <a
href="mailto:OCSSC@ohio.gov">OCSSC@ohio.gov</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
</div>
</body>
</html>
<BR>
<P><FONT SIZE=2>--<BR>
No virus found in this outgoing message.<BR>
Checked by AVG Free Edition.<BR>
Version: 7.5.432 / Virus Database: 268.16.9/623 - Release Date: 1/11/2007 3:33 PM<BR>
</FONT> </P>